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1.8 355 Reviews

StubHub Complaints Summary

67 Resolved
287 Unresolved
Our verdict: With StubHub's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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StubHub reviews & complaints 355

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4:48 pm EDT
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StubHub misrepresentation/false advertising

Another couple, my wife and I bought tickets to a game advertised for Saturday July 11th, 2009. Bought tickets at a price of $65/ticket. 100% positive that the date on the StubHub said Saturday July 11. Didn't think anything of it, until we had checked into hotel we rented because of night game and 3+ hour drive. Got to ballpark and got our tickets scanned...scanner read invalid date. Stubhub had given us tickets to Friday July 10th game. In trying to contact Stub Hub to resolve problem, they have been less than accomodating. They won't respond to email, and deny any responsibility over the phone...when we're not on hold. Meanwhile we're left holding nearly $300 in tickets we couldn't use. Tickets were a Father's Day gift.

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Demerol
, CA
Feb 11, 2010 12:24 pm EST

You were supposed to verify your tickets when you received them, this is your fault you were scammed by the person selling the tickets on Stubhub. They wouldn't have sent the money to the seller unless you had confirmed the tickets. I spend over $1, 000 dollars a year and have also sold tickets through them and have never had any problems. They are just a broker, they don't actually have the tickets on hand.

StubHub!
StubHub!
San Francisco, US
Jul 31, 2009 9:01 pm EDT

Tigersfan2009,

I’m reaching out to you from Executive Customer Care (ECC) here at StubHub. We monitor blogs and consumer reviews and found your comments. We’d really like to talk with you and would sincerely appreciate your response as we recognize that you may be disappointed in our services.

From what I gathered of the situation, it appears that you purchased tickets through our website and the tickets may have been sent incorrectly by the seller. I do not dispute that this is a disappointing situation and sincerely apologize for any inconvenience you may have experienced.

I was hoping that you could provide us with more detail regarding your StubHub ticket order as we would like the opportunity to address any questions or concerns you may have had regarding StubHub policies and how the situation was handled. We’d also like to find out if there is anyway to turn your StubHub experience around if at all possible.

If you are interested in discussing this, please contact us at StubHub via email: JNorberg@StubHub.com. Thank you!

ComplaintsBoard
P
1:05 pm EDT
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StubHub online/phone sales system

Okay. I get it. It's a business and an industry: people need to make money, and ticket sales organizers are no different.
But this is some serious [censor] — tickets go on sale for a small venue with limited tickets at 12pm, and are *immediately* sold out online and over the phone. Customer reps at live nation take a century to answer the phone, and when you finally get them, they blandly read out what you can see for yourself on your own frikkin computer screen.

Okay. It's possible. A band like alice in chains playing a club venue is going to be in big demand.

But some please explain to me then why at 12:15pm, there were whole groups of tickets, ranging from 2, 4 and 11 pack sets of tickets for sale on ebay and craigslist and stub-hub for five times the ticket's face value?!?!?!

There are skeevy middle men making money off the band and off the fans.

Alice in chains, and other bands who have a contract with live nation need to get their management to peg tickets at a higher price. Don't say tickets are for $26.00, because guess what: your loving fans are going to have to shell out at least a $100 anyway, paying skeevy gits. We would rather pay you.

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W R Ployer
Westwood, US
Aug 07, 2012 5:19 pm EDT

Stay Away from Nation Tickets ! They will not let Fed-X leave your tickets even with a signed Door Tag. I made 4 calls to their BS Customer Service line only to be told every 15 seconds that "We appreciate your call, thank you for your patience. You are next in line. This went on for over an hour and 45 minutes. Horse Manure! One would think that given the fees they charge (as much as $55.00 per ticket) that they would actually hire somebody to answer the phone. They could care less about you after you pony up their $$$.

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W R Ployer
Westwood, US
Aug 07, 2012 5:19 pm EDT

Stay Away from Nation Tickets unless you have $$$ to throw away ! They will not let Fed-X leave your tickets even with a signed Door Tag. I made 4 calls to their BS Customer Service line only to be told every 15 seconds that "We appreciate your call, thank you for your patience. You are next in line." This went on for over an hour and 45 minutes. Horse Manure! One would think that given the fees they charge (as much as $55.00 per ticket) that they would actually hire somebody to answer the phone. They could care less about you after you pony up their $$$.

StubHub!
StubHub!
San Francisco, US
Aug 27, 2009 1:33 pm EDT

Hello bradleyp,

We are reaching out to you from Executive Customer Care (ECC) here at StubHub. We read your review and would really like to talk with you. We would sincerely appreciate your response as we recognize that you may have a misunderstanding of who we are, and how we work. We’d like to understand what we could have done differently to better met your expectations. Your time and feedback is certainly valued.

We are fans just like you and we started StubHub to provide a marketplace for all fans to buy and sell tickets. We genuinely want our customers to have a great experience when using our site and services but we recognize we’re not perfect. We can’t get better without your feedback and help. If you’d like to discuss your StubHub experience, you are welcome to email us at jnorberg@stubhub.com and jtincher@stubhub.com.

Thank you!

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bradleyp
Lake Dallas, US
Jul 11, 2009 1:23 pm EDT

did you know stub hub is a subdivision of ticketmaster..?
ticketmaster is affiliated with them..
and ticketmaster will also hold seats.. and then relewase them at a later date for double or triple the price..
because the show is "sold" out..
they set up stub hub and let you resale the tickets, but ticketmaster gets a percentage of those sales...

ComplaintsBoard
S
10:26 pm EDT
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StubHub stubhub ripoff

I purchased Atlanta Braves tickets on stubhub. A comment on the listing said "755 club passes and gold parking". However, when I downloaded the tickets, no 755 club passes or gold parking were included.

I called stubhub and spoke with several customer service personnel. Their responses were all the same - stubhub is not responsible for seller comments, and that stubhub is just the middleman.

I will NEVER use stubhub again. Next time I will buy on ebay.

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Update by Scot Krause
May 22, 2009 3:52 pm EDT

Follow up to my complaint above:

stubhub called me today. Apparently, the Braves tickets were indeed 755 club tickets, but the reprinted tickets did not include the 755 club access information due to a system error. stubhub called the Braves to make sure we get 755 access at the game tonight. As well, stubhub gave me a contact name with the Braves in case we have a problem getting into the 755 club.

stubhub has been aware of this problem since last week, in which stubhub-issued Braves tickets that are supposed to have 755 access fail to include the 755 access information on the printed tickets. stubhub thought that the problem had been previously corrected.

As for the gold parking, stubhub refunded me the stubhub fees, which will offset my parking costs for this evening.

stubhub also profusely apologized for the mix-up.

I am big believer that making mistakes is okay; how one recovers from those mistakes is what really matters. stubhub recovered nicely from this mistake and did the right thing. Hence, I will continue to purchase tickets from stubhub.com.

I would have deleted this posting, but this website does not appear to allow the deletion of previously submitted complaints.

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12:07 pm EDT
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StubHub fan protection guarantee fail

StubHub will not refund my money for the CANCELLED Lady Gaga show on 4/2/09 at the 9:30 Club in Washington, DC.

I purchased 4 tickets totalling $655 as a birthday present for my daughter. The show was cancelled. StubHub refuses to refund my money b/c they said it has been rescheduled for 4/2/2009. This is FALSE, there are no records or information confirming this is true. The venue has not booked the show for next year.

StubHub's 'FAN PROTECTION GUARANTEE' states that consumers will receive a FULL REFUND if a show is cancelled. Because they are saying the show has been rebooked, they don't have to refund the money.

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StubHub!
StubHub!
San Francisco, US
Jul 01, 2009 6:20 pm EDT

Hi southchix04,

My name is Jennifer Norberg and I'm the Senior Supervisor of StubHub Executive Customer Care. I read your complaint and would like to sincerely apologize for any inconvenience you may have experienced when the 4/2/2009 Lady Gaga concert had been rescheduled.

I understand you may be concerned with StubHub's policies surrounding rescheduled or cancelled events. If at all possible, I would like the opportunity to address these concerns directly and also find out if there is anyway for StubHub to turn your experience around.

If you are interested in discussing this, you are welcome to contact me at StubHub via email: JNorberg@StubHub.com.

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9:30 pm EDT
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StubHub canadian buyers beware

From the 'Official Site of the Toronto Blue Jays' clicked on the Stub Hub advertisement to purchase ticket for a June game that appeared to be a great deal. Purchased great seats and received confirmation e-mail for $115 that would be charged on my card. Received tickets a few days later from a Canadian seller. Received credit card statement today and the charge was $144! They charged my card in US dollars. Called customer service. All they said was Stub Hub was an American Company and all the prices are in USD. I said that my confirmation e-mail did not indicate that, when I called to confirm my purchase over the phone it did not indicate that. Since i purchased tickets for a Jays game in TORONTO, from the Jays CANADIAN website, and received my tickets from a CANADIAN seller, wouldn't one automatically assume, without question, that the tickets were in CANADIAN dollars? As I went through the purchase steps, it doesn't say anything about USD. The customer service rep said if you scroll down to the very bottom of the page, in the tiniest print, it indicates it there. Stubhub's practices are very misleading- think twice before purchasing tickets from the. oh- and the shipping/admin cost is outrageous too.

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ace1780
, US
Sep 28, 2011 10:26 pm EDT

I purchased last minute tickets for a show in New York City. I got to the window where Stub Hub instructed me to pickup my tickets and they informed me that there were no tickets under my name. Their entire customer service team is a group of belligerent employees who care only about their salary, not their customers. The complete opposite of how i run my company any company i would deal with. Stub Hub is refusing to provide me a full refund, despite the buyers guarantee stating very clearly that my tickets should have been ready for pickup at the designated pickup window. I am currently preparing to file a lawsuit and have the company investigated for fraud. Any interests in testifying?

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7:00 pm EST
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StubHub tickets to wrong address

I ordered tickets on 1/13/09 for a concert event on 4/11/09. These tickets were meant to be a surprise for my wife's birthday. I left town and when I returned the tickets had not been delivered. I thought maybe with the long weekend they were just taking a while. Well then I received an email stating that the tickets had been delivered via Fed Ex... to my OLD address! I was upset because my old address is over 500 miles from where I live now. I have called Stubhub each day since then asking them to fix it. The only response I get is that they contacted Fed Ex to try and recover, this was unsuccessful so now I am SOL! I Keep asking where can I file a complaint? Who is going to take care of this? When am I going to get refunded? Each time I am told that this is my fault and there is no remedy. I specifically changed my Billing and shipping address when I placed the order, but apparently Stubhub does not beleive that is true. The IT department is looking
into it. I WILL NEVER use this service again, I cannot beleive how unwilling they are to try and help their customers when clearly an error has occured.
Damage Resulting = $319 for the cost of the tickets and the extended time I have spent on the phone trying to work with these people.

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Gaston Moglie
, US
Mar 15, 2017 11:31 pm EDT

I bought two tickets for san Antonio Spurs vs Cleveland Cavs on march 27 th 2017, and I did not received them. Fedex said that they delivered them but I did not received them, I looked for them anywhere. I asked to contact the seller to reprint.them because he is the only who could do that and he did not answer, so if you could not get the tickets for me, I want you refund my money back please.

Dorsey Dick
Dorsey Dick
, US
Mar 29, 2016 7:17 am EDT

Exact same thing happened to me. I ordered tickets to the Final Four for my girlfriend and her brother and entered his address, since he lives in Houston that would be most convenient. But, for some reason they sent them to my girlfriend's old address where she hasn't lived for over a year. There's no way to delete old addresses either so it makes mistakes like this much more likely. Had a live chat with StubHub and they said they'd need to forward me to the special events department and they'd get back to me within 48 hours. The tickets are supposed to be delivered (to the wrong address) within 36 hours. I'm not sure what to do if they get delivered. I've already wasted so much time on this due to StubHub's mistake.

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MNTechDad
Deephaven, US
Dec 20, 2011 8:28 pm EST

Right in-line with the previous observation, I ordered tickets to a sporting event here in Minnesota where I now live for my son and I. StubHub delivered the tickets to my old house... in Utah where I have not lived for a year! This was to be my 11 year-old son's first pro football game, and now due to StubHub it is a miss!
StubHub should be sued for their actions!

ComplaintsBoard
R
4:58 pm EST

StubHub no customer service

Stub Hub basically took an entire day of my vacation in Texas from me. You talk to a different person each time and then they sincerely do not care. On vacation in Texas in an attempt to take my brothers to a hockey game. I had 4 tickets lower level (expensive).

Here is a time line of my recent experience with your company.

I recently traveled from San Francisco California to Dallas Texas to see my family and friends and take in some events as a group.

My wife had worked very hard to coordinate everything down to the last detail with the exception of our unforgivable experience with Stub Hub.

I will list the time line and then some observations followed by my expectations in respects to this matter.

11/22 A.M. – I call the 1-866 number for Stub Hub customer service to see what my options were to pick up my 4 tickets (Order # [protected]) for the Stars vs. Sharks. These tickets were to be a night out as a gift to my brothers. However, being the anniversary of our mothers passing we as a group were going to be tied up until right before game time at a family ceremony in remembrance of my mother. Hence, the reason I called early to review my options (possible e:mail link to print out the tickets) and so on. My goal being to surprise my brothers after the ceremony with the tickets and jump in the car and make it as close to game time as possible. They had no clue and I had cleared it with all of the ladies for a guy’s night out.

So after talking to your rep he told me I had no option but to pick up the tickets at Downtown Dallas. One Hour plus from the location that I was staying. I verified the location and made my intentions very clear. I was forced to call back several times even though I had the correct name and order number to verify my account and purchase. I did this all the while making my intentions and requests to pick up early very clear. I needed to get my hands on my tickets early.

I borrowed a car, remember I am on vacation and my wife was using our rental car. I drove the 1 hour plus to 2525 McKinnon St, Suite 590 Dallas Texas in the Sterling Bank Bldg. Once I arrived at this location I went to the Stub Hub buzzer and no one answered.
I called back the 1-866 customer service number and asked for help. I was told that I no one is there and that the only option is to send an e:mail requesting for someone to come up and meet me.

1. Why did not 1 of the 1st 3 reps I talked to tell me that I could not pick up the tickets early. I was extremely clear in my request to each?
2. In this day and age (I work for a communications company) I know you have a phone number if not a cell phone number to talk to Stub Hub employees.
3. I was told more than once that I would receive a call back with a status of what was going on with my request. This never ever happened, they appeared to not care.

Here is my situation. I have just driven in a borrowed car over an hour to be told that I need to wait there longer and we might help you. All the while I need to get back to get ready for a very important family ceremony but can’t leave without the tickets that I plan to surprise my brothers with that night. I asked for escalation of the matter, no urgency very canned response. I sincerely feel they did not even care.

I have to point out in no uncertain terms that I did not receive any customer service urgency at any level during my entire experience. I did not receive any promised return calls.

But get this 1 hour after the game started and my gift was ruined I get a call from Brandon to see if he can go home because my tickets are waiting? Can you even feel how angry I must have been?

Then to stab me again I get a call the next day after the game is over asking me when I am going to come pick up my tickets?

Very poor customer service at every level and all about how it affected their day and their job. If it were not for customers like me they would not have a job. Brandon really broke my back calling and being all about himself like that. I devoted over 3 hours even more with phone time trying to get help from your customer service department. Remember this was my vacation and the time with my family was missed out on. Not to mention the night out with my brothers that I had planned and worked so diligently on.

I am told no last names can be given and they just pass you from person to person when you ask for a supervisor. I am sending copies of this letter to the BBB as well as all the local news channels in San Franciso and Texas. I want some of the investigative reporters to get this on the news and out in the public.

I have never ever in my entire life been treated this poorly by a customer service group. Not even dealing with a health insurance company.

They need to step back this will cost them business...

Here are my expectations:

I would either like to see a full refund of this transaction and or 4 tickets of equal value.

I know the section and row of the seats.

I would love the chance to discuss this matter on the phone with a decision maker and not a rank and file employee as I have had enough of your standard customer service level.

Please contact me via e:mail or phone asap to resolve this matter.

randall.[protected]@calix.com
[protected]@yahoo.com

Phone [protected]

Very Angry Customer
Randall S Dockery

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1:04 pm EST

StubHub fraudulent practices/not able to contact corp. office

I was in a ticket auction for Yankee Tickets. The sellers comments on the tickets were: Wow, 2nd row above Yankee Dugout, Best Seats in the House. I won the auction. When I checked on the seats, they were at the top of the stadium. It was too late. I called over 4 times and never received a call back. They protect the seller but not the buyer even though they advertise a FAN PROTECT GUARANTEE against FRAUD! I tried to get in touch with their Corp. Office but every number you call connects you with Customer Service and they state that they do not know the Corp Office number. I disputed the charge with AMEX but Stub Hub is stating I kept the tickets even though I refused them. Now, FEDEX is involved since the info Stub Hub gave is inaccurate! It is a mess and I am out over $800.00!

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11:06 am EDT
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StubHub rip-off!

I participated in a stub hub auction however the seller was not happy with the price he was receiving on the auction he called to have the auction extended three times. I talked to three different customer service reps who said an auction cannot be extended but finally they admitted that a supervisor made this decision. I have spent hour trying to get this problem resolved. I would have never bid on these tickets if I had known they would just keep extending the deadline to get more money. They only did it to get more commissions. There moto is all sales are final but I guess they are only final if they get the price they want. That is not how an auction works. They should have put the starting bid at a higher amount if they wanted to get a certain dollar amount.

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amanda
, US
Jun 13, 2009 1:01 pm EDT

Hi, I bought tickets and under the sellers comments it said $10 food voucher. After I paid for the tickets the food voucher was not part of the deal. STUB HUB only gaurentees the tickets and not what the seller says. Yet they know you can not get food vouchers or parking passes through them and they let the sellers say they are included! The whole thing is a fraud and they let the sellers lie and do nothing about it. Needless to say I called my credit card company and told them not to pay it was a fraudulent transaction! I will never use them again and I will tell everyone I know!

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Debra L. Huron
,
Nov 12, 2008 1:08 pm EST

Why can't we get together and sue them?

ComplaintsBoard
V
11:00 am EDT
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StubHub scam and cheating

I wanted to reward a friend with tickets to a Yankee game - one of the final games of the year. I decided to purchase tickets from StubHub. I realizing the tickets had been marked-up; nevertheless, this was a special event.

Not including the tickets, I spent $4k to in hotel, air and more just to travel to and from NYC.

The "expensive" tickets: over $2k.

The original owner of the tickets: A Yankee season ticket holder. Ask me for his name.

When I attempted to use the tickets, the Yankees refused me at the gate. The tickets are invalid.

I telephoned StubHub. The phone rang and rang. I telephoned back and was placed on hold for - well, I gave up. How is a fan going to resolve a serious problem at the gate, when StubHub places us on hold forever?

I complained to StubHub. I was sent the Invalid Ticket Claim Form" and was tolded by Deju, "this type of situation is rare..."

Deju: "this type of situation is rare"

9-28-08

A StubHub representative, Sue at [protected], telephoned me prior to receiving the form. She encouraged me to complete the form and return it ASAP; she too stated this type of situation (selling tickets to fans that are fake or invalid) is rare. She said that she would be back in touch with me; that if I wanted to phone her I could...but that her voice mail (at customer service) doesn't work.

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Tackdoff
Amsterdam, US
May 04, 2023 10:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am having a problem with StubHub. I will never use them again and I will advise everyone else to avoid using them at all costs. They charge exorbitant fees over and over again. They hold customers hostage by not giving them the tickets they purchased and the only way to get their money back is to resell them on their website so they get to charge more fees. They take no responsibility for anything! It’s everyone else’s fault and responsibility. I purchased tickets and didn’t know about the ridiculous fees and then I didn’t get my tickets. Meanwhile they charge my credit card that I am paying interest on and I don’t have any tickets! That’s highway robbery! They want to send the tickets the day of the event which is unacceptable and has proven not to happen and then you’re stuck in a location with no tickets! They say you can “resell” them like it’s so easy and yes of course they get even more fees for that so the ticket prices just go up and up. I despise them! I want my money back! I don’t have my tickets.

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Sportacus
, CA
Jul 18, 2015 3:52 am EDT

Sold tickets through stubhub. The buyer of my tickets resold my tickets. The buyer of my tickets claimed I sold the tickets multiple times. I m not going to get paid now. BEWARE. Stubhub protects buyer but not the seller.

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cannibalizer
Elmira, US
Jun 23, 2010 9:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

since when is buying and reselling tickets at a higher cost not called SCALPING? this is [censor]ing illegal and should be stopped.

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FanseePanths
Absarokee, US
Jul 16, 2009 2:56 pm EDT

Ticketmaster is the way to go.

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Ethelred
Osterville, US
Jul 16, 2009 2:55 pm EDT

I've had some bad experiences with StubHub, too. That's why I mainly like Ticketliquidator or TicketsNow. Although, overall, I think Ticketliquidator has lower prices.

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10:51 am EDT
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StubHub scam and cheating

On 9/23/08 my wife decides to surprise me with 49ers tickets. She does the best she can do, not knowing the best seating or how to purchase them, she goes to stubhub.com, suposively a scam free website to purchase tickets.

Long and short she browses the tickets and clicks purchase. Next it says 'They Buyer Requires You Contact Him Prior To Buying' So she emails him at the address provided. The guy tells her once she makes payment via western union she will receive confirmation via stubhub.com and tickets will be issued. So she does it, a few moments later she gets confirmation from stubhub, and awaits the tickets. Well they never came and stubhub has no record. My wife is out $279 and stubhub will hear nothing about it.

There response is our terms and conditions are at the bottom of each page. My response is the link is in 5pt and the buy now button is at the top of the screen so who is even looking at the bottom, when the top clearly says 'Fan Protection Guarantee!'

Its BS and I will be contacting the newspapers and radio, if we don't get results!

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stubhub
, US
Feb 10, 2009 5:47 pm EST

Well to tell you the truth...how do you feel about making a transaction that you know you have no way of tracking? I'm sure you've heard about people doing western union, plus your buying from stubhub, read the Fan Protection Guarantee, it's there for a reason, i'm sure if you had read it you would've notice that it says stub hub doesn't let buyer and seller communicate.

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ColoradoJimH
,
Oct 26, 2008 2:37 am EDT

Dont use StubHub. NEVER buy tickets for clients through StubHub. Read more at: www.stubhubsoldmeinvalidtickets.blogspot.com/

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2:56 am EDT
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StubHub - mike manning

I posted four concert tickets I wanted to sell on their website. Stub Hub contacted me and told me there was a buyer who wanted to buy my tickets. They told me to send the tickets to them(Stub Hub) and they would send me the 200.00 dollars I wanted for the tickets. I sent them the tickets. I never received the money from them. When I asked Stub Hub where i...

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4:55 am EDT

StubHub false tickets

I bought 2 very high priced tickets to see Coldplay at Verizon for 8/3 ($1900). These tickets were confirmed 3 months prior to the show. They were reconfirmed 3 days before the show. Then 2 days before the show, I was informed that the tickets weren't available. Either they were sold to someone else or the seller wasn't legitimate. Stubhub had no inventory to sell me comparable tickets so I was out of luck. I had paid airfare, rental car and hotel fees to see this concert, so a rebate isn't really helpful, really need the seats! Some graduation present for my daughter! The lack of professionalism by STUBHUB is not to be believed. I sense serious fraud here...

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flames618
, US
Mar 24, 2011 4:51 am EDT

I purchased tickets for the Sweet 16 two weeks prior to the event. After going through everything, Stubhub said that my card had not been charged yet and that it was awaiting confirmation. I gave them several days to confirm the purchase, but no contact was made by Stubhub to let me know that it never went through. I had to call them to see why I didn't receive a confirmation and they were unable to tell me why it didn't go through. In the 5 days I was waiting for any word from Stubhub, comparable tickets went up 3 times the price at which I paid for. I've since learned that I'm one of many people to have been screwed over by this. Stubhub will post tickets and allow the sellers to pull tickets after they've already been purchased by people like me so they can sell them at a higher price. It seems to me like the tickets are not for sale, but up for auction. I've used Stubhub once before and I had a fine experience, but after this mess and hearing about all of the other complaints I will never use Stubhub again and will tell everyone I know to avoid Stubhub at all costs.

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ColoradoJimH
,
Oct 12, 2008 11:40 pm EDT

StubHub Sold Me Invalid Tickets. Read more:
http://stubhubsoldmeinvalidtickets.blogspot.com/

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Jim
,
Oct 10, 2008 12:01 pm EDT

STUBHUB is an EBAY co. Stop doing business with both.

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1:41 am EDT
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StubHub scam

Ordered tickets that said aisle.

Were not aisle and stub hub said they could not do anything about it. They said that it is the seller who lied but stub hub would not give me name to sue in small claims. It is a fraud what they are doing and take no responsibility for it.

Stub hub is knowingly selling tickets with false information In fact since the SF Giants gave their business to Stub Hub I will never attend a Giants game again. The Giants are to blame just as much, Can anyone say ignorance I mean steroids

Buyer Beware do not buy from stub hub.

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consumer9876
Richardson, US
Jul 24, 2009 4:45 pm EDT

I ordered 4 Dallas Cowboys/Atlanta Falcons tickets through StubHub. During checkout, before I confirmed the order, the order screen explained the order would be confirmed by the seller within 48 hours, and that I would be emailed a confirmation and FedEx tracking number (they are charging me for 2 day fedex). I received the confirmation email, but no fedex tracking number. The confirmation email stated the seller does not have the tickets yet, and the estimated shipping date is October 21. That is 3 months from now, and only 4 days before the game. So I will not know if there is a problem until 4 days before the game. StubHub is misleading the customers by indicating the will have a fedex traking number within 48 hours, or the order can be cancelled. I called them and they said 'don't worry'. Well I am worried. Their 'guarantee' only makes them liable for a refund. I have friends flying in from out of town for the game so if StubHub doesn't come through we are out the airfare etc. What a scam!

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Jamie
, US
Jul 20, 2009 7:14 pm EDT

I made the mistake of buying a concert ticket from StubHub.com, before learning that competitors were selling tickets for much lower prices. So I put my ticket up for auction on the StubHub website for a price considerably less than I paid for it (and less than even some other competing websites' prices) but haven't gotten any bids yet. I'm not completely sure, but I think they are selling tickets for prices above face-value. Don't get ripped off...

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posthouserunner
Drex, US
Dec 24, 2009 10:12 am EST

My first experience with StubHub will most definitely be my last.

Two days ago, I purchased Winter Classic Tickets. Or so I thought.

Apparently, when I clicked on "purchase", I thought that meant that I "purchased" them. But that's not the case. Because what that really means is that I have the "chance to purchase" them. The seller then gets to decide whether they actually will sell them to me.

In other words, I spent the last 48 hours feeling hopeless and rejected (watching deals fly by me), waiting for the seller to confirm the deal. No confirmation. Why would StubHub put its customers through such misery?

An hour ago, I logged onto eBay and found a similar pair of tickets from a seller of 100% rating. I emailed him about shipping them to me on time. He wrote back to me within 1 minute, saying "no problem, you'll get them overnighted". Now that's customer service. That's how business is done.

I'm a guy who will pay high prices for peace of mind. But that's just not possible with StubHub. Never again.

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Kaiserseal
Pembroke Pines, US
Sep 15, 2009 10:32 am EDT

Bought tickets on StubHub, five days later they notified me the sale was cancelled by the seller, seller relisted them for more money. They are still holding my money. Fraud, encouraged by StubHub. Wouldn't it be great if you could hold a buyer to a price, and try to sell it for more, all at the cost to the buyer try Stub Hub. Now too late to get tickets from vendor.

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JTincher
San Francisco, US
Jan 19, 2010 1:14 pm EST

Hi. I am following up on behalf of the Executive Customer Care Department at StubHub. I read your comment and can certainly understand your frustration with this StubHub experience. Regardless of the scenario our goal is to provide the best customer service possible while maintaining a safe, user-friendly and reliable secondary ticket marketplace. I would like to apologize on behalf of StubHub if you have not received the customer service you deserve and would also ask for the opportunity to provide it. While StubHub is a secondary ticket marketplace we do not own any of the tickets on our website. Rather we rely soley on our third party sellers to provide the ticket inventory that’s available on our website for all fans like yourself to purchase. Even though the tickets never belong to us, we stand behind every single transaction with our Fan Protect Guarantee. One of the fundamental aspects of that guarantee is that we do in fact guarantee the validity of your tickets. If for any reason your tickets are found to be invalid at the event, we guarantee to either find you comparable replacements or provide a full refund for the tickets that didn’t work.

Unfortunately, without knowing the specific transaction or user account involved in this situation, I am unable to provide a more detailed response at this time. I would like the opportunity to review your transaction to better understand what transpired and see if there is anything we can do to try and provide a more satisfying resolution. If you are interested in discussing this directly, please send an email to jcorey@stubhub.com. Please include the transaction number or email address that your StubHub account is registered with. I look forward to speaking with you! Jonathan Corey, Executive Customer Care Specialist

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Not happy with Stubhub
Odessa, US
Jan 04, 2010 1:42 pm EST

You were right to be worried, I hope everything worked out. I recently spent 1600.00 for six tickets to the Pittsburg/Miami game. We live in Tampa so had to travel to Miami for the event. We spent 600.00 on hotels, 200.00 for gas roundtrip, not to mention 500.00 in restraunt meals for the the two travel days...Only to have four of the six tickets be invalid at the gate. Stubhub only refunds the price of the invalid tickets. Their response was that we should have used the two tickets that were good. I guess they felt that my husband and I and my 70 year old parents would be fine spending 4 hours in the parking lot (temp that day, 60) while we waited for the two lucky ones to watch the game. They did however, apologize for the inconvience and frustration I experienced. I feel soooo much better.

StubHub!
StubHub!
San Francisco, US
Dec 24, 2009 2:36 pm EST

Hello,

My name is Jackie Tincher, Manager of Executive Customer Care at Stubhub. I am sorry to hear that your first experience with our service did not meet your delivery expectations. You are correct, we do have the sellers confirm the orders to commit them financially to the fufillment. It certainly isn't meant to cause any inconvenience. Most sellers confirm the order within hours of the order being placed causing no delay in the fufillment or shipment. I can however appreciate this from your perspective - you hit the order button, you want your tickets. 99% of the time that is exactly what happens.

While I'm sorry our service didn't work out for you, I am glad you were able to find the tickets you wanted and hope you enjoy the event. Should you have any questions or would like to discuss this directly or further, please don't hesitate to contact me directly via our email address yourfeedbackmatters@stubhub.com attn Jackie. I'll be happy to assist you if I can.

Happy Holidays and enjoy the Winter Classic.

StubHub!
StubHub!
San Francisco, US
Aug 22, 2009 7:27 pm EDT

We are reaching out from StubHub Executive Customer Care. I read your review and appreciate the opportunity to clarify some information about StubHub. We are an online marketplace website where fans are able to purchase tickets from individual sellers. We are not a box office. Therefore, sellers are able to set their own prices for tickets listed on our site. Buyer market demand influences how sellers choose to price their tickets and also drive competition among those same sellers. We have several pricing formats (including auction) that can be used and sellers are allowed to edit their prices as long as a ticket has not been bid on or sold.

You are welcome to contact us via email at StubHub at: JNorberg@StubHub.com and jtincher@stubhub.com We appreciate your feedback and certainly look forward to hearing from you.

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jondoe
memphis, US
Apr 07, 2009 4:01 pm EDT

Your an idiot. SF Giants didnt "give " their business to StubHub. Someone who had tickets were selling they're tickets online for a profit (cyber scalping), which IS legal. You should try reading before you buy.

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3:06 am EDT
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StubHub stubhub rip off

Found tickets on StubHub, seller noted difference in seating at venue from what was shown on ticket. Used StubHub website to verify seating chart. At concert found out that tickets were wrong and seating chart was wrong. Appealed to StubHub for partial refund because the listing on their website was inaccurate - they refused to honour their mistakes and even said that there was no record of my complaint which I made the business day after the concert. StubHub does not truly protect its buyers so beware.

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Raneem Alhakim
, US
Jul 11, 2023 1:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This is Fraud website!

I purchased my tickets for the Criss angel show in Vegas july 2nd. and i never received them and when I called to get my transaction cancelled they refused. They said all tickets are final sale even though it was not mentioned anywhere on the website or at checking out.

Ruined my trip and my day.

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Jeff Leggett
, US
Apr 24, 2023 1:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I listed tickets for sale. tickets sold, to some boggus user. stubhub charged me full amount for ticket replacement. I did not get any money associated with the transactions.

in other words... stubhub collects ticket money and fees from customer, and also charges ticket money and fees to me. essentially double dipping

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kale.white
perth, AU
Mar 11, 2023 10:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Purchased tickets not arrived at agreed date, website link indicates tickets are still available.

Purchase was via net webpage order number [protected]

Purchase date was via stubhub website on 22/02/2023

Tickets supposed to arrive 01/03/2023

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JasonDF
, US
Feb 22, 2023 11:36 am EST

Stubhub claims they sent email for sold tickets. I didn’t get email and tickets were no longer available. They charged me $288 for not delivering.

I’m going to cancel my account and go to a reputable company to sell tickets and one that won’t steal my money.

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Nhill923
Charlotte, US
Dec 15, 2022 12:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

I need to speak with whoever is in charge. Not customer service. I am going to the CEO, the BBB and to a lawyer over something so small. I will not rest until I speak with whoever I need to. My name is Nick Hill. My email is nhill923@gmail.com

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Jean Austin
, US
Oct 10, 2022 4:39 pm EDT

tickets theft, seller sold fake tickets

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sachaL
, CA
Sep 05, 2018 10:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am really upset in finding out I have payed over double the price for worse tickets than I am seeing sell for on ticket master.ca. My total cost in CAD for my tickets came up to $307.00 on stubhub and the total for the same section or better on ticketmaster.ca is CAD $120.25 all fees included in both prices.
can we figure out a resolution please

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StubHub In-depth Review

Website Design and User Experience: The website design of StubHub is clean and user-friendly, making it easy to navigate and find the desired event. The search bar is prominently displayed, allowing users to quickly search for tickets. The overall user experience is smooth and efficient, with fast loading times and intuitive layout.

Ticket Selection and Availability: StubHub offers a wide range of ticket options for various events, including sports, concerts, and theater. The selection is extensive, ensuring that users can find tickets for both popular and niche events. The availability of tickets is usually good, even for high-demand events.

Pricing and Fees: The pricing of tickets on StubHub can vary depending on the event and demand. While some tickets may be priced higher than face value, there are often options available at reasonable prices. It is important to note that StubHub charges service fees, which can increase the overall cost of tickets.

Customer Service and Support: StubHub provides excellent customer service and support. Their representatives are knowledgeable and responsive, assisting users with any inquiries or issues they may have. The customer support team can be reached through various channels, including phone, email, and live chat.

Trust and Security: StubHub is a trusted and secure platform for buying and selling tickets. They guarantee the authenticity of tickets and provide a secure payment system, ensuring that users can make transactions with peace of mind. Additionally, StubHub offers a FanProtect Guarantee, which protects buyers in case of any issues with their tickets.

Mobile App Functionality: The StubHub mobile app is well-designed and offers a seamless ticket-buying experience on the go. It has all the features of the website, including easy search and purchase options. The app also provides personalized recommendations and notifications for upcoming events.

Refund and Cancellation Policies: StubHub has a clear refund and cancellation policy in place. In case of event cancellations or date changes, users are eligible for a full refund. For other circumstances, such as ticket resale or buyer's remorse, the refund policy may vary depending on the seller's terms. It is important to review the specific policies before making a purchase.

Additional Features and Services: StubHub offers additional features and services to enhance the user experience. These include interactive seating maps, which allow users to view the exact location of their seats before purchasing. StubHub also provides event recommendations based on user preferences and offers a Last Minute Services feature for spontaneous ticket purchases.

Overall User Satisfaction: Overall, users are highly satisfied with StubHub. The website design, ticket selection, and customer service contribute to a positive user experience. The trust and security measures implemented by StubHub instill confidence in users, and the mobile app functionality adds convenience. While pricing and fees may vary, StubHub remains a reliable platform for buying and selling tickets.

Comparison with Competitors: When compared to its competitors, StubHub stands out for its extensive ticket selection and user-friendly interface. The customer service and support provided by StubHub are often praised by users, setting it apart from other ticketing platforms. While pricing and fees may be a consideration, the overall user satisfaction and trustworthiness of StubHub make it a top choice for many.

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