StubHub review: Fraudulent Taylor Swift Tickets

ISSUE: FRAUDULENT FAKE TAYLOR SWIFT TICKETS, DATA LEAK, AND LACK OF CUSTOMER SUPPORT OR RESOLUTION

Stubhub sold me fraudulent concert tickets last week, and somehow my personal info and data was also leaked or compromised. After I bought my tickets (and paid an obscene amount for the tickets, plus, over $500 in stubhub fees alone), I received a whatsapp message from a contact claiming to be stubhub, using the stubhub logo and business name in their profile. The profile was also listed as a "verified business account" by whatsapp. This fraudster tried to sell me more tickets. Obviously I blocked them. It was after this incident, I realized my tickets that I purchased were not real.

My concerns are: Stubhub is supposed to be a legitimate company and the first time I use your platform,

a) I am sold fraudulent tickets

b) my personal data and information is leaked to fraudsters

c) I already have non refundable flights and hotels booked halfway across the world to see this concert but no tickets to the show

d) No one at stubhub is getting back to me with comparable, replacement tickets despite me reporting this issue over a week ago.

I have called several times for the past 8 days and have yet to receive a resolution.