StubHub
reviews and complaints

I never received the tickets I purchased. There is no email to contact them. I ordered the tickets the day before the event.(Order # [protected])

Wednesday, 03 August 2022 11:00 (Event time subject to change)

The Stretch Seating

Saratoga Race Course

3 Ticket(s) $45.00

Section: T

Row: D

Seat(s): 3 - 10

Dear Customer,

Your order was placed on 2 August 2022, 21:45.

Order # [protected]

Wednesday, 03 August 2022 11:00 (Event time subject to change)

The Stretch Seating

Saratoga Race Course

3 Ticket(s) $45.00

Section: T

Row: D

Seat(s): 3 - 10

Disclosures

Payment Info

Subtotal $45.00

Tax $0.00

Total fees* $16.60

Vat $0.00

Discount - $0.00

Order Total $61.60

*Includes all applicable service, delivery and transactional fees

Payment Method

American Express:

Yesterday, I had problems locating my tickets that I purchased on-line. I called into customer service at Stuhub [protected] on Aug 2nd at 5:48pm est and from the very beginning the young lady was rude, abrasive and condensending. I have NEVER experienced such poor behavior or negative attitude from a customer service representative. I do not have her name and I did ask to speak to her supervisor. She ignored my request. BAD experience. I will not purchase tickets from Sutbhub.

I bought four tickets for John Mulaney July 29th, 2022 at the NJPAC in Newark. (ORDER NUMBER: [protected]). When we got to our seats other people were sitting in them. We had to talk to the manager and it turned out StubHub sold them the same seats the sold me. The manager was understanding and said she would try to help because it was not our fault. She was able to find seats for the other people and allowed us to return to our seats. By this time the show had already started and we missed much of the beginning. As we returned to our seats it turned out StubHub sold our sets to another couple and they were now sitting in our seats. We had to start the process all over again due to this StubHub scam. The worst part was the embarrassment. We were taken out of the venue and had to talk to the manager and security in front of all the people in the lobby. It looked like we were criminals.

Helpful

We bought World Cup tickets from stub hub, the email did not provide the “Ticketing application number” REQUIRED to book accommodations in Doha, Qatar, since almost all locations have been reserved for ticket holders. We spent most of today asking to either get that number or a cancellation. 5 separate calls, a couple reps just hung up. One said a supervisor would call back. No call back. We’ve wasted a whole day and still don’t have tickets or accommodations. I finally started a dispute through my credit card company.

I sold tickets that I bought on stubhub. I waiting 5-8 business days like the website and did not receive the money back. I called and the customer service department gave me the run around routine and was not helpful and said it could be 5-8 more business days. That is a very long time to wait for money, not to mention I sold the tickets in febuary and have waited this long. I do not think I will do business with them again and will highly reccomend to my friends to never do the same.

I had bought a parking pass for Big Time Rush concert on July 16th 2022 in Charlotte, NC We was unable to use the parking pass that we bought because no one could tell us anything about the parking pass or where to go for it, so I had to pay for another parking spot when I had already payed for one in advance. I think it's so wrong you pay in advance for parking passes and no one at the event that parks you can tell you anything about the parking pass so i was taken for 25.00 for a parking pass that was unusable plus had to pay another $12.00 when I got there. VERY Unhappy for the inconvenience and stress plus time it had caused us at the concert. Thanks Charlene

As neither I nor my family or friends could use the tickets to one of the Rangers playoff games, I sold my tickets on StubHub. As instructed, I transferred the tickets and they were claimed by someone named William Feuerman. I immediately duly recorded the transfer on StubHub’s website.

After the game and the entire series had ended, I received an email from StubHub indicating that it had "cancelled the sale." After two days of trying to reach StubHub and being put on hold for hours (StubHub doesn’t accept emails), I reached someone who informed me that the buyer had notified StubHub that he had never received the tickets. Then, per Tristan, I needed to prove that I had made the transfer.

Perhaps by coincidence (but I doubt it), as the series had ended, MSG/Ticketmaster had just taken down the information on its website documenting for me the transfer. Luckily, MSG was able to confirm that not only had William Feuerman received the tickets, but the tickets had been used. StubHub promised payment within a few days.

On June 23, having neither heard nor received anything from StubHub, I called again and spoke with Rodrigo (sp?). Rodrigo confirmed that payment was being processed and I would receive payment in no more than 5 days. On June 29, still not having received the promised payment, I received an email from StubHub that my credit card on file was being charged (a larger amount) in connection with the incident. I called again and reached Nickl (sp?), who after initially insisting that I owed StubHub in connection with my sale and delivery of the tickets, checked with her manager who reviewed the incident and, once again, promised payment and a credit to my credit card within 5 days.

A week later, on July 6, I spoke with Leah who once again revised the StubHub story. StubHub then promised payment within 30 days of the prior call – i.e., by July 26 or two full months after the game. She also promised to have her manager, Michael, call to explain and perhaps do better than payment after 60 days. As I’m sure every reader can guess – it's now more than a week later and NO call or other contact from Michael or anyone at StubHub.

Hoping they honor their latest commitment to remit payment by July 26 but based on their track record, I'm highly skeptical.

I purchased 2 tickets on June 6 2022 for a game that was on July 11th 2022. I contacted stub hub 4-5 times over the time period before the game to get updates on why the tickets have not yet been received. The day of the game I called again and the rep stated that the seller was having trouble uploading the barcodes. She said I could get a refund which I did and that I would have to repurchase the tickets. I went online and purchased tickets that were over $150 higher in price and was in worst seats than the seats we were suppose to have. When we reached the gate the attendant was having problems scanning the barcode. This took us a hour to get into the game because of this difficulty. This was my last time dealing with stub hub.

July 14th Dep Leppard concert in cleveland ohio. Rescheuled from 2 years ago due to covid. the emal I ordinally gave them, we couldnt get into. So we setup a new email and I made a total of 9 calls and they told me they changed the email.

Last phone call I made on july10th she told me my coupon to buy new tickets were sent to the old email. the last person tells me we cn't send it to the new mail. I had to buy 3 more tickets as the concert is this week. now we are out $242.09 and I will NEVER do business with this company again.

Order no:[protected]

I sold 2 tickets for a concert on June 4th and was told to expect payment in 8 business days. By around June 20th I had not received payment so I called in to customer service and they said payment would be made in 2-3 business days. I then called in on June 30th and was told that payment would be made in 24 hours. I called in this afternoon, July 6th and after a few minutes the young lady just cut my call. I immediately called back and the person told me payment would be made tomorrow. I did noticed that they all use the same phrases when dealing with you, must be a company policy.

Hi I bought a ticket to Widespread Panic in Colorado yesterday for my husband, I used my account and paid for the ticket using my husbands debt card. Bought the ticket before possibly 11:00am the morning of 6/6/2022, I got a email saying the seller was nottified at around 12:02pm, at around 1:01pm i got another email saying that the ticket was ready in my axs accound. I logged into my axs account and their was no ticket, I checked back to both my email and axs accounts though out the day and never got any email about the email conformation or the ticket. I was going to transfer the ticket to my husband from my axs account to his axs account so he could see the show, I called last night [protected] stub hub customer service, I spoke to a genleman and explained the whole thing to him. he offered me some coupons in witch I very kindly turned down. I told the gentleman that my husband was going to skip the show and come home cause he never got his Widespread Panic ticke. I asked if their was a way my Husband could get a full refund back on his debt card. The man that I spoke to said we could get a refund and it would go back on the card that was used to purhuse the ticket but it would take up to 3 to 5 bussiness days. in the meantime I would get a email conformation stating that I was getting a refund for the full ammount of $76.12 I did not get the confermation email last night, I have checked my email and spam and junk folder. Iwould like to know when i will be getting that email from stubhub. This will not discourge me or my husband from using you website to buy tickets in the future. Thank you very much

I bought tickets for a concert for my daughter the next morning when the tickets were derived via ticketmaster it says right on the ticket THIS IS NOT A Ticket however when on stub hub it gave seat numbers and said we would be seated together. Nothing in stubhubs listing told me this was not for a ticket i belived this to be a GA lawn ticket i did not know fastpass was simply to skip the lines as this was no were in stubhub listing i was only notified after ticket was delived via ticketmaster

Stubhub seems to be a straight up criminal scam thinly disguised as merely disorganized and incompetent. Stay away. Zero support, zero way to contact, zero confirmation emails received. I created an account, uploaded tickets to sell, and I saw the listing, but Stubhub says I don't have an account. Tried the "reset password" approach, and no email was even sent to reset password. Stubhub has my tickets and my credit card number, I have nothing. They already withdrew from and credited my card for confirmation it is valid I suppose, but deny my existence. If it weren't for that I would have zero evidence I even visited the site, let alone set up an account and uploaded tickets. I reported them to my credit agency and they will not get another penny from my card, but I have zero confidence I will see a penny for the $200 worth of tickets I uploaded either.

My husband and I purchased tickets to an event for a TUESDAY night as I have that night off from work. We received the tickets Tuesday afternoon and they were for the event on a WEDNESDAY night. I rechecked our confirmation information and everything was correct on our end, they or the ticket seller made the mistake. They state on their site that they verify the tickets are valid for the event and will correct any issues. They obviously did not do this.

We were told they couldn't do anything about it, other than give us money back as there were no more seats to the event. Since we really wanted to see the artist, we took the tickets for Wednesday night which caused me to have to find someone to fill in for me and to lose a day's pay.

Their website they will get the same or better seats. I went on their website, after being told there was nothing they could do, and they had tons of seats left that they could have exchanged ours for. They just did not want to honor their agreement with us.

Lesson learned. Will not use them again.

On the morning of 5/7 I listed tickets on StubHub for an event where gates opened at 9a EST on 5/8, they sold instantly and were claimed by the buyer. The afternoon of 5/7 StubHub sent me an email saying the tickets were not correct and I was being charged the full amount for them. I got on the phone with a StubHub CS agent that promised me I would not be charged and the tickets would be returned to me. I was charged and the tickets did not come back in time to re list to sell nor give away. This was clearly a scam - My contract for the tickets states exactly what the tickets I sold were - StubHub wrote to me in writing that they were not start finish line nor had a club - they were in fact both, they took the buyers word, charged me and did not get me the tickets back. The payout for the tickets was to be $2550.00 and I was charged $3000. I am out of pocket $5550.00 currently from this not to mention it is 6/6 as I type so I have spent almost a month to put StubHub in their place. They are continuing to bully me with emails and voice mails - every time it is a new lie of why the tickets did not come back to you use or why they charged me when the tickets I listed were proper to the title that is even on their own drag down choice on their site. This is a scam, it is clear and they are protecting the buyer. This shows this company has 0 care for its customer which is me - if you do not have people listing tickets you do not have sales StubHub. I have a print out of the time stamp and recordings to share how StubHub did nothing to assist me regarding their own oversight and extremely poor customer service. I have screen shots showing the wait time and promises that someone Sr. would contact me but they don't except to bully and lie as to why they charged me and did not provide my tickets back to me in time. I went to the BBB and someone from StubHub still replied accusing me of mishandling when I am showing and sharing the DOCS that 110% show StubHub clearly owes me the $5550 and needs to go after their buyer that scammed them. $5550.00 is a ton of money - especially these days so it is hard to not speak poorly of this company for such terrible handlings but it has to be clear they are in the wrong and complaint to legal action needs to occur sadly next. Shame on them - all they had to due was communicate and resolve up front but they let a scamming ticket broker (clearly who bought my tickets from them) scam them and blame me.

I bought 2 x concert tickets for Harry Styles Love on Tour concern in December 2019. The concert was scheduled for April 20. I paid at total of £486.00. Obviously Covid hit and all concerts were postponed and in the event Harry's Love on Tour concern was cancelled. I did receive an email Jan 22 to confirm the tour was cancelled and I would get a refund but it would take some time. However, 5 months on, no further update about my refund and even though I have sent numerous emails to customer service no response has been received to advise when I will receive this refund. I do however get regular updated emails about future events! Oh I do get emails saying they have received my email and would respond. Obviously this was a lie.

This is totally unacceptable - I accept that it is an unusual situation however I would expect such a high profile company to be all over this from a customer service perspective and also to have received my refund by now.

On May 19 at 8:26 AM I listed 2 weeklong tickets for the US Open golf tournament at a price of $5980 for all the tickets. This was the lowest price posted at that time. I wanted to be certain I sold the tickets because I suspected cancer treatments would prevent me from attending the event. The confirmation email from StubHub contained the message "Delete your tickets right away if you sell your tickets elsewhere" suggesting it was OK to sell tickets through another outlet. It was a nonexclusive arrangement. It also said StubHub had the right to charge me to remedy any resulting ticket issues. The implication was if the buyer incurred greater costs because of a problem then a charge would be imposed. A reasonable man interpretation of this would be reimbursement to the buyer for any increased ticket costs and maybe forfeiture of the StubHub fee. I assumed if this happened, then that would be the limit of my expense.

The same day, (May 19), I listed the tickets on Craigslist at a much lower price, again to insure a quick sale. I quickly received an offer to buy the tickets at 10:09 AM . The sale was contingent on an immediate transfer of the tickets. Since I needed certainty of the sale, I started the transfer process. This was completed at 10:48 AM. I then went to StubHub to cancel my listing and found I could not cancel the listing. I then went to my emails to send a note to StubHub and found an email from StubHub indicating my tickets were sold at 9:44 AM. I did not see this email because I was listing my tickets on Craigslist and then finalizing the sale. There was only a 25-minute span in time between the notification from StubHub of the sale and the actual sale on Craigslist. StubHub is now imposing a $5890 penalty even though I complied with the instructions on the confirmation email in deleting my tickets if sold elsewhere. The only way someone could absolutely avoid the risk of a penalty is to exclusively list the tickets on StubHub. This was not a requirement of StubHub

I tried to contact StubHub but there is no Customer Service number on the user interfacing web site. I sent an email, but it was rejected. I contacted the buyer to alert her to the problem hoping, in doing so, her company could quickly secure other tickets. She replied there was some discrepancy in the order number she received and the one I was issued by StubHub.

I called around to people who had used StubHub and was able to get a telephone number. I called and was asked if I had tickets to replace the tickets in question. I did not. I was led to believe that StubHub would then try to resolve the problem by offering similar tickets, but I may be charged a fee for any difference. This appeared to be the easiest remedy, so I agreed, and the agent canceled my listing and sale. Had I any idea I would have been charged $5980, I would have purchased similar tickets on the web site and delivered them to the buyer. I may have incurred a loss because of a difference in price but it would have been much less than the $5980 they subsequently charged my credit card.

I listed tickets for a concert in New York which was then rescheduled due to Covid. My listing on Stubhub was for the January concert but they changed the listing to the new date in August without checking with me first. Someone then bought the tickets which I no longer had as I was given a refund by Ticketmaster. As I wasn't able to fulfil the order Stubhub took $550 from my bank account which was the amount the tickets were listed for.

I received an email saying "You're responsible for delivering the exact tickets you listed on time and as promised or your sale may be canceled." It then said I was going to be charged $550. However, as already stated, the concert I listed tickets for didn't take place! It was Stubhub who changed the date of my listing.

Stubhub couln't tell me what the 'admin charge' was for! It won't cost them $550 to contact the buyer and say 'We just discovered your Billy Joel tickets for order #[protected] are no longer valid.' and offer them some alternate tickets to purchase instead. I know this is what they do as they sent the email to me instead of the buyer!

To be clear, I didn't receive the money for the sold tickets and then have it taken back again. This was just taken from me for no reason. I spoke to someone called Rojay L who was very unhelpful and he just kept saying the same things over and over again without giving any explanation. I sent them proof that the concert I had listed tickets for didn't take place and they said there was nothing they could do. I asked to escalate it as a complaint and have never heard from them again.

I am now $550 out of pocket.

Although I am in the UK, I listed on stubhub.com because the concert was in the US.

I have already sent numerous emails about this. I paid for 4 tickets that did not arrive. for a soccer game in Barcelona. I just want my money back. I am so annoyed at the lack of response from Stubhub customer service. Please give me back my money.

Hello Catriona,

Thanks for your order!

We notified the seller and you'll have your tickets by Saturday, April 30, 2022.

We'll send another email as soon as they're ready to print. Why the wait?

For the next step, log in to your StubHub account to check the order details. Once it's ready, you can access your ticket via desktop browser or the StubHub mobile app.

Order # [protected]

Sun, May 1, 2022 | 5:00 PM (Event time subject to change)

FC Barcelona vs RCD Mallorca

Camp Nou

4 tickets

€356.80

CATEGORÍA 3 (CAT3)

Row _ | Seats General Admission

View your order

Payment Info

Subtotal

€356.80

Service fee

€123.64

VAT fee

€25.97

Order total

€506.41

Note: The ticket price is collected on behalf of seller AB14118A283A.

Our service fee includes delivery and VAT (where applicable). This is not a VAT invoice.

Important Information for attending events during COVID-19

We remind you that you are responsible for complying with social distancing and health policies as required by the venue and we invite you to make you familiar with the venue’s policies before attending the event. Also note that you must comply with the travel and health policies pertaining to your country of origin and your destination country. Please, find here more relevant information.

Payment Method

Credit card: ************0709

FanProtect™

Remember, your order is covered by our FanProtect™ Guarantee.

In the fall of 2019, tickets went on sale for The Music Man on Broadway with Hugh Jackman. My incredible husband bought them for me as a Christmas present. The tickets are VERY expensive and it was a very big deal to me. Obviously, then Covid happened and Broadway shut down. We were periodically updated with a new show date, and finally landed on this Thursday, May 12. At the time we received the latest show date, Broadway was still requiring vaccinations to enter the theater, and we don’t have our kids vaccinated (and I’m not here to listen to any commentary on that). As of May 1, the theater lifted that mandate, but it was a little tight for us to try and make the plans. I contacted Broadway.com (where we bought the tickets) and they said that shows after May 1 were final sale.

So, as you may recall, I tried to sell them – figuring we would just recoup what we spent, and use the money to go later this summer or early fall. I listed them on StubHub, and it asked how I would get the tickets to the buyer. I didn’t know how I would be getting the tickets, so I selected “mobile transfer”. I got a notification that the tickets sold, and I emailed the buyer to let her know I’d send the tickets as soon as I got them.

I learned that StubHub doesn’t payout for sold tickets until 5-8 days after the event takes place. So I would have to wait until AFTER the event to get paid for the tickets I sold. (RED FLAG)

A few days later, the buyer emailed me that her husband came down with Covid and they wouldn’t be able to go, and she would re-sell them on StubHub. I replied telling her I was sorry to hear it, and hoped she could sell them. (RED FLAG)

When I received the tickets, they were PDF, so I emailed them to the buyer.

Today, we got a fraud alert notice from our credit card – StubHub is charging us $1600 (the price of the tickets).

I called and spoke with StubHub, and was told that the buyer canceled the order because the tickets were not delivered in the method promised, and because of that, I am being charged for the cost of the tickets.

Let me recap … She paid StubHub for the tickets … I SENT HER THE TICKETS … then she canceled the order and StubHub refunded her … I never received any money for the tickets and yet now StubHub is charging me for the cost of the tickets due to “breach of contract” and not delivering the tickets in the manner promised. StubHub told me that I “should have called when I got the tickets as a PDF so they could change the delivery method on the order”.

She is in possession of tickets that she has effectively not paid for. And not only am I not getting paid, I’m PAYING AGAIN for tickets I already paid for the first time.

Excuse me, what?!?!?!

We have now had to cancel our card and dispute the charges. I have spent hours on the phone with StubHub, and Broadway.com to no avail.