After purchasing 2 tickets on 4/13/11 from Stubhub(order # [protected]) for 45 dollars for a NHL playoff game, I received a calling from a rep asking me to call him back. I called back and was told my tickets weren't confirmed for cause the seller took them off. Then she explains how I'm not covered under "fan protection" cause they were never confirmed and the money was never charge when in reality my card had a hold for 99 dollars(the tickets total) so therefore i couldn't use the 99 dollars anyway. She then goes on to say she can give me "courtesy" seats. Only thing is i have to pay the different of 40 more dollars. After asking how they are "courtesy", she says they are courtesy because they "looked for them when we didn't have to". They were actually worse seats then i actually PURCHASED! I asked her all you do is look on your website and see whats there and she confirmed that's right. After agreeing to the "courtesy" seats, she then says "actually, those seats are now gone". they were gone cause someone else bought them. Then she says that was the only option and I would have to take the refund or see if she can find some other tickets(which are selling for 50 dollars more). Only thing i could do is take the refund and now i am left ticketless and completely unsatisfied with 2 days before the event. Ive been using stubhub for the last 5 years and never again will I use it. Or recommended.
The company sent my payment for tickets I sold to a nonexistent paypal account after I had changed my payment method to check immediately after I registered with their site. I immediately contacted them through their company site which promises an "8 hour reply tops", nope! I sent the message again with no reply. I called and again, no response. I sent an email with promises of bad publicity & finally received a response. This took over a week. Their response: you selected paypal, contact them & then we can get the funds back & you can have your check in 2-3 weeks. I replied furiously that was unacceptable so i had to open a paypal account to receive my funds which took an additional 3-4 days because paypal had to verify & receive the monies again from stubhub because paypal had sent them back. I am still in contact with the "customer service" team trying to get my fees back from stubhub for all the time, effort, delays, and frustration this has caused me. The last email from stubhub said that I had selected paypal & not check (so I'm the liar now) so they will waive my fees next time I sell tickets on their site. I will never use them for anything again in the future & I certainly will not recommend them to anyone. I verified on my account several times that my payment method was check while my tickets were for sale. The very least they should do is refund my fees, which are outrageous. Stubhub does not know the meaning of customer service and I am spreading the word to anyone who even entertains the thought of using them to sell tickets on their site.
Stub Hub sucks! They have deactivated my account because they called the wrong number, and I have gotten the run around for three days. I totally lost out on purchasing NBA tickets for my family. They keep having you call back and then tell you they will fix it but never do. I will never use this service again. They are the friggin fruad!!! BUYER BEWARE!!! AVOID!
Don't EVER use Stubhub for anything! They are thieves! I bought courtside tickets to see the Knicks play...
We purchased 2 Row D seats at almost $600 for a Rush concert. When we got to the venue there was no Row D a...
Here is the details. I ordered tickets, someone in my family accidentally threw them away (mistakes happen, we are all human), and I called stub hub. I was willing to pay even fifty dollars to have the original tickets stopped and have them reissued. They said no way they can't do that, our only option was to purchase more tickets. So since my mom felt so bad to throwing them away, she purchased 200 dollars more of tickets. Here's the kicker, the second tickets were MORE and were farther away from the game! Well, my friend, one of the ticket holders, called stub hub back because we didnt want to pay an extra 200 dollars on this, we didn't want to be put 8 rows farther back, and it was an honest, feasible mistake! The rep at stub hub told us they would refund us for our original row 4 tickets, and get us row 3 for the same price. They said no to refunding us for our row 10 tickets, even though they said at that time that there was no way at all they could refund our purchase, we had to purchase more. Well obviously this was a complete and fraudulent lie. They did do something, they refunded it, but didn't bother to do anything about those additional tickets that my mom had to purchase, they just pushed that issue aside and "turned a blind eye". With this issue, I have already put on my facebook, told all my friends, and every single feasible way to communicate to never go through Stub Hub. Atleast with TicketMaster, you pay a little more in fees, but you are GUARANTEED if something happens they have your back. I sure hope that if people see this, please pass this along. Stub Hub is not a good company. I am usually not a person to complain since I work in customer service myself and I know mistakes happen, but I do everything in my power to correct them. The woman on the phone even told me I couldn't speak to her supervisor. Please, pass this along, I don't want the same thing happen to you that happened to me. The one thing investors should know is that it may be cheaper, but oh boy, it is not safer. No way.
I sold 3 iron maiden tickets on stubhub for $50 each. I was supposed to get paid $127.50 after fees, and the tickets sold on 4/23. It's now 5/9 and i've emailed stubhub several times, they told me "oh yeah it was sent to your paypal account on 4/26". No, it wasn't. I checked my paypal account and I have recieved NO payment from them, and they keep insisting it has been sent. They say they send payments within 7-10 days, it's now 16 days, I've gotten no money and they keep lieing to me, saying it's been sent. I would highly advise staying away from them.
I bought 3 tickets to the frey concert past summer from stub hub & when i went to enter the concert i was told the tickets were no good (conterfiet ) I was told by security that this was happing often when tickets are sent by email you can print out many copies & sell them to anyone & i was told again by security who ever gets here first gets in. Being very very angry i called stub hub & they said no way but they were after paying for tickets & limo stub hub said they would make it up to me with other tickets. when it came time for stub hup to get me tickets they changed their minds on getting me tickets all they wanted to do is give 100.00 off of future tickets unbelievable.
I bought tickets to a sold out event in December of 2009. The event was schedule for April 6, 2010, but was postponed for a later date. Ticket holders were instructed to wait until April 14th to obtain instructions as to how to exchange their tickets for the rescheduled date. The tickets in my possesion would not be valid for the new event date.
Knowing this I waited until April 14th, as instructed, and contacted the orginal ticket distributor for instructions on how to exchange the tickets. They informed me that I had to contact the seller to get them to exchange the tickets for me or to forward me information as to how to exchanges the tickets.
I contacted StubHub to get further information and was told that I had to return the tickets by April 22nd for a refund because the event was "cancelled."
I did prior research on StubHub's customer service webpage to determine how they handle a "postponed" event and how they handle a "cancelled" event.
According to the company who originally issued the tickets, the event was "postponed."
Yet, the StubHub customer service representative continued to argue with me that the event had been "cancelled."
At this point I am extremely dissatisfied with StubHub's service becasue they were not willing to honor the procedure the ticket distributor set for the postponed event, nor would they honor the information they posted on their website.
I would never refer anyone to StubHub due to this issue. I would advise consumers not to trust their business practices.
I purcahsed two tickets for a Atlanta Hawks vs. Dallas Mavericks game, Feb 26. The tickets have a face value of $70.00 each, I paid a total of $225.00. As the tickets were a Valentines Day present to my girlfriend, I didn't mind all that much. Clearly printed on the "Legitimate" Philips Arena Tickets, it states that Game Time was 8:00 PM. When we arrived (approx 8:00 to 8:05P M) the score was 50 t 50, and it was the beginning of the third quarter.
I called Stub-Hub, and the "Customer-Non Service" gal said; It States on our Web Site that we are not responsible for game time changes. She ofered to refund me the $25 processing fee.
DO NOT USE THIS COMPANY. Tickets were sent 24 hours prior to the event, traveled 200 miles to the event to find out tickets are not valid. We even called the night before to make sure we received the correct tickets as seat numbers did not match original order. They still today say tickets were valid. Now awaiting full refund, yea I'll hold my breath.
I went to Stubhub to purchase tickets to a University of Kentucky college basketball game. The seller described the tickets as "student tickets" which I assumed meant they were in the student section but were among those regularly sold to the general public when the students don't use all of their alotment. This was over the Christmas vacation period. I have sat in the "student section" at many venues and never had to have a particular ID. I took non-student relatives and friends to game in the student section when I was in college and they never needed an ID. When I got the tickets, the tickets stated that you must have a student ID to use them. There was no warning that you would need an ID in the sellers comments or by Stubhub. When I called customer service they were very rude and basically said they did not feel any obligation to disclose the fact that the buyer would need a student ID to use the tickets.
What do you call an e-mail that instructs you to copy the contents, labeling the content a ticket. I would call that an e-ticket. Stub Hub guarantees an automatic refund within 30 days for e-tickets. Yet Stubhub refuses to refund my money stating they request return of the tickets for a refund. Lets ignore the fact that stubhub never gave me real tickets, or that tickets used to be delivered via mail, fed ex, or ups and lets forget tickets are usually embossed, have seat numbers, dates etc. Ok, so embrace the new technology, no problem, e-mail me something that looks like a voucher, tell me to print the e-mail and leave me in hopes that when I arrive at the event, they'll accept the printed copies I made and let me in the door. When it comes to a refund though, the new technology stubhub used to get what is loosely called a ticket, to me, stubhub conveniently forgets how to refund their own e-mail. How's that for customer service.
I tired to purchase tickets, but their ecommerce app told me my transaction did not go through. I tried again later and it did. I found out much later that both had gone through and I was stuck with extra tickets I did not want. StubHub's stance was all sales are final and that was that. So if they screw up; you get SCREWED.
4 tickets purchased for Wicked tickets for daughters birthday 2 months in advance with hotel reservations out of town trip. Contacted Stubhub multiple times regarding delay in receiving tickets. Day before the event still didn't have tickets and I was told worse case scenario they would send tickets in a PDF file. Didn't happen, fanguarantee they kept promising was no help. Supposedly they will refund the money but that is not the point. DO NOT COUNT ON THEM TO DELIVER.
I purchased 4 tickets to the PGA Players Championship in Alanta GA 4 months before the event, total cost of the 4 tickets $467.00. I received confirmation from Stub Hub that my purchase had gone through and I made non-refundable hotel reservations for the event at a total cost of $875.
4 days prior to the event I had not received my tickets so I called and emailed Stub Hub. For the next 3, I made a total of 13 phone calls and 8 emails. Stub Hub's customer service dept. assured me that my tickets were FedX'ed and would be received in time of the event. I live in Kentucky, 7 hours driving time from the event. The 10th, 11th, 12th, and 13th phone calls I found out that the tickets had not been mailed out at all, this was less than 24 hrs. before the event was to start. Being that we had to drive to the event, Stub Hub could not deliver the tickets to my home address. I have 2 written emails from Stub Hub guaranteeing my tickets. As it turned out, they could not give me my tickets in time for the event. Needless to say, I was not only out the cost of the tickets but the cost of the hotel and a 4 day vacation. I turned this matter over to my attorney and we are still fighting Stub Hub in court. Stub Hubs so called ticket "Fan Guarantee" is nothing more than words. Stub Hubs customer service dept. are nothing more than commissioned sales people that will say and do what ever they have to do to get your money and get you off the phone.
I sold tickets through Stub Hub and accidently put the seats in the wrong section. They were sold and upon receipt the buyer notified them they were wrong. Stub Hub charged me a 15% commission on the tickets. They then debited my credit card the cost to get the buyer an "equal or better" seat which I am sure they charged an additional commission on. Then they charged me an additional fee 6 days later for reasons unknown.
I have called and, like many after being on the phone for 30 mins or so got nowhere with rude condescending managemnt and employees. I was never told or hinted that when the tickets were wrong I would be financially responsible for the persons "upgrades". My problem is that they initiated all of the charges without notification, without an explanation of the charge, and without authorization to do so, as well as double billing commissions. Their customer service is rude & awful and their communications are horrendous. They even authorized all of the charges without the buyer even mailing the incorrect tickets back to me.
Having done my research now, and seeing how many people (Buyers and Sellers) that have complained about Stub Hub they still carry an A+ rating with the Better Business Bureau. I think it would do everyone a favor that has a problem with them to notify the BBB and seek a resolution.
I placed a bid on tickets to game 4 of the World Series last year. My bid totaled over $900.00. Two days after I bought the tickets I had a family issue that made it that I couldn't attend the game. I called Stub Hub to see if I could retract the bid. They informed me I could not. I then asked to speak with a manager and he told me the same thing. It was unfortunate and I was upset but ultimately I understood. The manager I spoke with told me that since the auction was ending at 11:00 am on the day of the game and the tickets were e-tickets I could easily re-sell them on Stub Hub or even Craig's List if I were to win the auction. I ultimately decided to sell them on Craig's List. I even had a buyer lined up. Once I won I would e-mail him e-tickets once he paid me. I wound up winning the auction and I waited and waited for my e-ticket e-mail from Stub Hub. The e-mail never came. What did come was an e-mail explaining to me that Stub Hub could not provide me with the e-tickets that were advertised in the listing because of an "error". The e-mail explained that I needed to go down to the ballpark with my ID and the Credit Card I used to purchase the tickets. This was an impossible for me to do. I couldn't have my buyer go down there and get them because the tickets needed to be picked up by me with the two aforementioned pieces of ID. I eventually wrote Stub Hub to complain about the e-ticket switch-up and they told me that I could have whoever was going to the game pick them up but I had to give them the person's information. This was not feasible. Stub Hub’s response e-mail also didn't get sent back to me until about an hour before game time. Stub Hub did not care when I called them originally to try and back out of my auction bid. They didn't care why I couldn't go. They kept on going on and on about their guarantee. The fact that I had been a loyal paying customer of their company for over 5 years didn't factor into anything. They also royally screwed me over by not delivering my tickets to me electronically like the listing said they would and by waiting so long to respond to my complaint. You really shouldn't deal with these people. They could care less about you and what you want. Their guarantee only protects YOU the fan until it inconveniences Stub Hub. Then you are on your own.
I ordered tickets to see Tina Turner @ Madison Square Garden for 12/1/08 from Stub Hub . Originally we had great seats! Stub Hub SUPPOSEDLY UPGRADED our seats from the original seats. Guess what?? We wound up sitting basically behind the stage on the side. We were looking at Tina Turner's back for most of the concert. If they did not have a big screen, we would have only seen her face 2 times! When I received the tickets & called to complain the woman kept insisting the tickets were better & more expensive then what we paid for. How can a ticket behind the stage when I was originally in front of the stage be an upgrade. NEVER USE STUB HUB!!!
If you value your sanity, do not use Stub Hub. After paying for and ordering tickets on 12/7/08, I still did not have them on 12/29. I started calling immediately that AM. I continued to call, be put on hold, get promised of return calls, emails from Monday the 29th thru the 1st (game day for the Cotton Bowl which is what I wanted tickets for was on 1-2!) Anyway, after about 5 total hours on hold and phone calls, non answered emails, incorrect info on emails, no returned promised phone calls, I never got my tickets. In all my 50 years of dealing with non caring folks, I hand it to Stub Hub. They are the worst! If you like to not get what you pay for, listen to the same hold message per phone call about 50 times per call (I am not exaggerating), and driving 8 hours from home to an event that you do not have tickets for, then by all means, use Stub Hub. If this type of fun doesn't tickle your fancy, then go somewhere else. I am making it my goal to let as many people as I can know that they stink!