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I bought 2 Stratolounger recliners, XP 3-7699, of which I was told that the mechanism was guaranteed a life time. One of the chairs needs a new mechanism, but I can't find Stratolounger to get the new mechanism, and I was wondering if you could help me find a place to repair them or for us to get a new mechanism?
I live in the Cincinnati, Ohio, Northern KY area.
I would appreciate any help.
Thanks, Terry
Stratolounger recliner handle release breaks within a year. Don't buy your recliners from Big lots. If you do, get the extended warranty for $40.00. They will give you a gift card for your purchase price. Looks like the manufacturer went out of business and you can't get replacement parts. . That Sucks!
In response to post Aug 2020 if you have not found the information about manufacture I contacted Big Lot due to all the bad reviews I've read and was interested in Stratolounger Air Flow. They told me the manufacturer was Franklin http://franklincorp.com/product-category/recliners/view-all-recliners/. From reading Franklin's Q&A all issues are handled by dealers. Please check website for further information.
I bought this recliner from big lots and a little over a month later the board under the seat broke. My husband needed it because he needs hip surgery and it broke and big lots would not refund it.
The loveseat recliner quit working and broyhill and big lots dont want to honor the warranty or the extended warranty just keep telling me that a replacement isn't available.
I purchased the above 7/26/22. Within weeks it was tilting to one side.
What kind of warranty does this come with?
It hasn't even been 3 months and it is tillted to one side.
I purchased it at Big Lots store #4224. [protected]
This was not cheap it cost $427.99
I can send pictures of recliner and /or receipt
my email is vivianbr44@gmail.com
The cart rack in the parking lot was not bolted down and was blown across the parking lot and slammed into the side of my car causing damage. The store manager said they have a video of the incident from the store camera.
I ordered some things from Big Lots online and was supposed to get them within 2 days, that was on November 3rd, I still haven't heard anything from them, I tried to get a hold of them thru their email but was told the email add
ress was not delivered
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