Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Furniture Stores Big Lots Complaints #82-101
Big Lots

Big Lots review: Hilltop pebble tan sofa

K
Author of the review
5:19 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I purchased my sofa on October 7th, and it broke on Christmas morning. The frame board under one of the seats, (the board supporting the springs) split in two at a knot. It didn't last three months.

I tried to repair it myself, as Big Lots wouldn't take it back after 30 days, but I can't fix it. So now I am out money and still don't have a sofa. Part of this sofa is cardboard.

The quality of this products is awful.

Desired outcome: Money back.

Big Lots - Hilltop pebble tan sofa - Photo 1
View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More Big Lots reviews & complaints

Big Lots - Broken mechanism 91
Big Lots - Refund policy - returns without a receipt 15
Big Lots - 30 day return policy 17
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Big Lots - 2nd complaint, sagging sides 5
Big Lots - HR policy 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Big Lots - Parker Beige Recliner - Model Number: 8500 85 3769-26 SKU(s): 810398792
Big Lots - Big lots furniture online and big delivery service
Big Lots - Monarch black hall console accent table
Big Lots - rude cashier
Big Lots - running of store 1
View all Big Lots reviews and complaints

  1. Big Lots Contacts

  2. Big Lots phone numbers
    +1 (866) 244-5687
    Click up if you have successfully reached Big Lots by calling +1 (866) 244-5687 phone number 0 0 users reported that they have successfully reached Big Lots by calling +1 (866) 244-5687 phone number Click down if you have unsuccessfully reached Big Lots by calling +1 (866) 244-5687 phone number 0 0 users reported that they have UNsuccessfully reached Big Lots by calling +1 (866) 244-5687 phone number
    Big Lots Customer Care
    +1 (800) 778-7879
    Click up if you have successfully reached Big Lots by calling +1 (800) 778-7879 phone number 0 0 users reported that they have successfully reached Big Lots by calling +1 (800) 778-7879 phone number Click down if you have unsuccessfully reached Big Lots by calling +1 (800) 778-7879 phone number 0 0 users reported that they have UNsuccessfully reached Big Lots by calling +1 (800) 778-7879 phone number
    +1 (888) 566-4353
    Click up if you have successfully reached Big Lots by calling +1 (888) 566-4353 phone number 0 0 users reported that they have successfully reached Big Lots by calling +1 (888) 566-4353 phone number Click down if you have unsuccessfully reached Big Lots by calling +1 (888) 566-4353 phone number 0 0 users reported that they have UNsuccessfully reached Big Lots by calling +1 (888) 566-4353 phone number
    Big Lots Credit Card Customer Service
    More phone numbers
  3. Big Lots emails
  4. Big Lots address
    300 Phillipi Rd, Columbus, New York, 43228, United States
  5. Big Lots social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 19, 2026
  7. View all Big Lots contacts
Big Lots Category
Big Lots is ranked 8 among 291 companies in the Furniture Stores category
#06 Dallas Morning News Dallas Morning News #07 Pottery Barn Pottery Barn #08 Big Lots Big Lots #09 Sleep Number Sleep Number #10 Crate & Barrel / Euromarket Designs Crate & Barrel / Euromarket Designs

Most discussed Big Lots complaints

Broken mechanism
1
(opinions to this review)
Big Lots Alternatives
Jerome's Furniture 105 reviews Affordable Seating 7 reviews Steinhafels 14 reviews Vermont Woods Studios 1 review Rotmans 3 reviews