Steak 'n Shake review: Service

Was in line at 11:01 and didn't get my door dash orders til 11:40. They didn't have anything ready and the lady taking orders at the window was very unprofessional and was rude. They also informed me the shake machine was broke and wanted me to contact the people who ordered if they wanted something else. Customer said a refund and the lady got [censored]ty with me saying they need to contact doordash. They also didn't know the orders they had to ask me what the orders were that was needed for doordash.
Very unprofessional and rude. Not a good way to run a restaurant.