Steak 'n Shake

We ordered lunch online today(October 12, 2019) with a half hour wait time before pickup. My husband ordered a singl steakburger with lettuce, tomato, mustard, ketchup, and pickles. Also fries and a soda. I ordered a salad with chicken. We arrived at restaurant at time specified when ordering (2:30 pm). It took five minutes before anyone greeted us. Our order was not done, in fact it hadn't even been started. We stood at check in for twenty-three more minutes before our order was done. Upon checking it before leaving restaurant the hamburger was cold, really cold. They also did not put lettuce on it and the fries were over cooked. We also discovered there were no napkins nor a fork for the salad. This restaurant used to be great, and we frequented it monthly. Pretty sure we will not be returning as this is the third bad experience we've had there.

I arrived at Steak ‘n Shake at 4:30 on Tuesday August 6th. Haven't been here in awhile due to service every time i visit. Wanted 2 strawberry banana milkshakes. Out of bananas. That's fine- ordered 2 strawberry ones. Waited 10 mins for melted, not even full and mostly all whipped cream in cup. Pretty gross when the whole milkshake is basically whipped cream. Also didn't even get a receipt or an apology for not having bananas. Meanwhile Walmart is right beside it to get bananas if you ran out that early in the day. Also, several employees outside smoking right where you order at the drive thru which is disgusting. Just very disappointing trip all together and won't be back.