Steak 'n Shake review: lunch

my wife and I love your burgers, but our last few visits have been less than pleasant. today may very well have been our last visit? I know that getting enough, and good help is sometimes difficult, but something needs to be done at this resturant. the last several times we have eaten there it is messy, and quite frankly dirty! also today the server we had was not very helpful, example, after we received our food with no silverware, I realized they were busy, so I went to the server station to ask for a fork, as I got to the station, our server was exiting, I ask for a fork please, she walked past me and said if we have any, and proceeded to go back out on the floor, thankfully another server handed me a fork! Tried not to let this ruin the meal, but was not pleased with the attitude. Before leaving the resturant I needed to use the mens room, and to be honest it did ruin the day for me! There was a large area of urine on the floor at the urinal, was not able to get to it without walking in waste, lastly the paper towel dispenser was empty. I know some people are messy, and in some cases just dirty, and nasty, but someone needs to stay on top of these things. Thank You for letting me voice my concerns! Steve Mauk Hopefully not, but possibly ex customer.