Steak 'n Shake review: service

I love the McAlester Oklahoma steak and shake but something needs to be done with the people that work around 8 pm on weekdays they will just sit around while people are waiting to be seated especially when they see the other waiters are very busy. some are very rude you will have to ask for silver ware, napkins basically everything tend to not get the orders right and there's a lot long wait durning that time to even if they are not bust