Steak 'n Shake review: poor service

we waited for 45 minutes to get our food there was 2 waitresses on duty on Friday at lunch rush hour people sat down after us received there food before ours we on a time schedule and only given a 1 hour lunch break I have eaten at this place for years and the last time I came it was so bad we just left I have eaten at steak n shake my whole life and I am 64 years old now I don't even want to go back this store needs new management or something