Steak 'n Shake review: Poor service again as usual

i went here again after walking out a few weeks ago after sitting 15 minutes with no service. i arrived around 2 pm got sat pretty quickly was given my drink and order taken in timely manner. after sitting 10 minutes my drink was empty and no refill or checking upon me happened, while waiting my chili and soon after my food was placed in window along with another order shortly after, my food first in window was passed over for other table, and only waitress was busy chatting with a customer at register as i looked on, i finally got the attention of shift manager and told her of my complaint she stated waitress will be there soon instead of grabbing it for me... a few more minutes passed still chatting and finally my banging of silverware on table caught her attention. this happens so regularly at this location its beyond ridiculous every time i go and it used to be often someone walks out angry because of lack of service and i quit trying to go there at lunch time.
this brings me to my point how do managers at this location justify one server per 10-12 tables, busing on most occasions and taking care of receiving payments and taking take out orders a feasible solution for customer satisfaction. i suggest a complete makeover at this location as managers dont manage they work on drive thru and leave sitting area to drown in agony along with staff... i would fire all of them along with district and or regional you have cameras all over the place why not watch on occasion and see just how poor this location is run, see for yourselves wait time on orders and how long food sits in windows as server is dealing with payments and making shakes... this is by far the worst steak n shake i have been to and sadly its the closest to where i live. please fix this and do quickly so i may go back for a good burger at fair price again, and i am dead serious about firing all managers there, they dont have a clue what customer service is.

huel boydston
352*870*8438