Steak 'n Shake review: being waited on

Every time I go into the Steak and Shake in Richmond Indiana there are few customers, one or two waitresses and they will not wait on you. There was one waitress today and we had to seat ourselves, get our own menus and after ten or fifteen minutes were not waited on. We were the only customers that needed waited on. We left and went next door to a crowded IHOP. Every time we go to Steak and Shake the service is deplorable and the wait time is long. The food is delicious. The Richmond location is never busy due to this. With the right management they could have a booming business.