Steak 'n Shake review: bad service, wrong order

So I went to Steak ‘n Shake to pick u my order and then after a little while I realized that I did not have the good order so I decided to call them and I ask them to make sure the order will be ready when I come back so I went back to the store and picked up what I was missing I had to wait a little while the food was being made and I ask the men that was standing in front of me doing nothing if he could give me a cup of water because I was really thirsty and my pregnancy was giving me a hard time and what he told me was that he was not the one who is suppose to take care of water and he walked away. I was talking to a guy who was waiting for his order and he told me that it was so unacceptable to have this kind of service in those kind of restaurent. I think the service was really bad because you are always suppose to give the costumer what they want and it was only a cup of water it would of took him about 30 seconds, me working with customers everyday at work i agree that you are not always feeling like it but for me the priorities are to always respect the costumer and give them a good service.