Starkey’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of hearing aid users are dissatisfied with their devices.
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Livio ric hearing aids
In late 2019 my husband was diagnosed as needing to have hearing aids, and because of the persuasion of the doctor he purchased the Starkey Livio RIC hearing aids at the cost of $4000. This was not an easy purchase being retired on a fixed income but necessity called. To add to the cost, his phone was not compatible with the Thrive app so he bought a new Samsung S21 in hopes of it being the answer. It is now late 2023 and these hearing aids continue to be a huge disappointment. They have been replaced twice, the latest being Feb/March in 2023. Yesterday, again, the left hearing died! It will not charge. The left hearing aid has always been the problem!
I can’t believe that a name such as Starkey can’t make a product for the hearing impaired that is worthy of the cost. Now what do we do? Spending $4000 every 4 years is hardly the answer.
To add to the problems, the Thrive app is not user friendly as it never worked as it claims to. We have called technical support several times but the fix never lasts very long.
We are hoping that your company will help us with this issue or I guess we will look into other hearing aid products in hope of a more successful outcome.
Desired outcome: For Starkey to make us a satisfied customer and fix this ongoing problem.
Is Starkey Legit?
Starkey earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Starkey. The company provides a physical address, 2 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Starkey's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Starkey.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Starkey.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Starkey and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Starkey. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Starkey complaint handling
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Starkey Contacts
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Starkey phone numbers+1 (952) 941-4601+1 (952) 941-4601Click up if you have successfully reached Starkey by calling +1 (952) 941-4601 phone number 0 0 users reported that they have successfully reached Starkey by calling +1 (952) 941-4601 phone number Click down if you have unsuccessfully reached Starkey by calling +1 (952) 941-4601 phone number 0 0 users reported that they have UNsuccessfully reached Starkey by calling +1 (952) 941-4601 phone number+1 866 418 6928 ext:6135+1 866 418 6928 ext:6135Click up if you have successfully reached Starkey by calling +1 866 418 6928 ext:6135 phone number 0 0 users reported that they have successfully reached Starkey by calling +1 866 418 6928 ext:6135 phone number Click down if you have unsuccessfully reached Starkey by calling +1 866 418 6928 ext:6135 phone number 0 0 users reported that they have UNsuccessfully reached Starkey by calling +1 866 418 6928 ext:6135 phone numberConsultant
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Starkey address6700 Washington Ave S, Eden Prairie, Minnesota, 55344-3476, United States
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Starkey social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Starkey contacts
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