Starbucks
reviews and complaints

Me and my partner both visited Starbucks queen street Auckland on 13 August 2019 between 6:45-7:15 pm we ordered coffee and muffins and requested for dine in. We took our coffees and went upstairs and sat on couch chair kept there. After 10 mins of sitting my partner started feeling itching all over his body so we left. As soon we got home me and my partner both got marks on our body and we were literally scratching. I believe there is something in your furniture flea or bugs.
Please look into this as this is not acceptable. Me and my partner both got marks on our body.

Contact me at your earliest at +[protected].
My name is Kanika.

I bought some Yunan coffee beans from the Starbucks at Terminal 2 at the Beijing Capital Airport on 23 July. There was no information on the package so I asked what kind of roast it was and they told me medium, which was what I wanted. However, when I got home and opened the package it turned out to be a dark roast. I don't like that type of roast and would not have bought that coffee had they given me the correct information.

I think they should send me a replacement with the right roast.

Thanks,
Joy

Hi there

I was in Collingwood this weekend at the Blue Mountain location and my order was incorrect multiple times. The first time I ordered a latte macchiato iced with just cinnamon no caramel or syrup I got it with syrup . Gave it back and they remade it with caramel. This took a 15 minutes to rectify and with small kids this was very frustrating and inconvenient. The next day My husband ordered me a latte and again my order was incorrect. My husband had to go back from the room to the store to get my order corrected. Very disappointing and frustrating again. It may be a busy location but I find the standards to be below the norm. I wasn't offered anything for my inconvenience as other Starbucks locations would.

I have been going to the Palm City location since it opened. I've had a complaint in the past for which I was compensated for. This time I'm not looking for compensation. I just wanted to say how fed up I am with that location. I ALWAYS order a Tall Hot Vanilla Latte, no foam, with Whip Cream and Cinnamon sprinkles. Lately Thomas has been making my Latte and when I pull away, take a sip of it and it tastes like CRAP! It's like he pays no attention to the label on the cup. He gives me a Latte, NO VANILLA, LOTS OF FOAM, NO WHIP CREAM. I got back to work and dumped it down the sink. That's another $4.00 wasted!I've attached a picture of the empty cup, which shows the remaining foam and some brown gunk at the bottom of the cup. The other picture is of a Latte I got today at the North Stuart location. Notice there is no foam and no brown gunk at the bottom of the cup. That's the way it should be!

It's a real shame because I really like the people at Palm City, but they need to put Thomas back on register, in my opinion. I've had no problems since the last time I complained, until Thomas started making my Lattes. It's unacceptable.

Thanks for reading my complaint,

Denise Kukan
1753 SW Locks Road
Stuart, FL 34997
[protected]

Dear Sir/Madam,
Yesterday (04/08/19) while traveling back to Dubai from Shnaghai China airport, I have purchased insulation water bottle (Vacuum flask) but when I filled it with water it is leaking from cap.

I went to one of Starbucks outlet In Dubai (Burjuman Cetre) and they said they can't help.

Now I am not sure what to do?

I have attached pictures of receipt, waranty card and bottle.

Can you please help me how to get it replaced/repaired?

My email address is, [protected]@yahoo.co.in

Thanks

Best Regards,
Sunil Yeole
Mob - +[protected]

Today the 4th of August, at 8:00 P.M. at the nile city branch, the barista there was extremely rude and kept violating the line and talking to the customers in a very rude way saying that he doesn't care about the customers and that we can leave if we're not satisfied. This is not an acceptable way to be treated in a such a large well known company.

I was at Starbucks City Stars branch in Cairo. I ordered iced white mocha with ice cubes not blended. The order was not understood by the barista so I explained that its not a frappacino it is white mocha on ice cubes. The barista confirmed the order.
What I received was a tasteless diluted frappacino. It was very pale and tasted like diluted milk.
It is the worst drink I ever had with no exaggeration.

I ordered a venti caramel frappuccino and a cafe mocha, after waiting 25 min for my order I received what tasted like an iced milk with whipped cream and a hot chocolate. Couldn't taste a hint of coffee in either. Starbucks has been going downhill with their quality for a very long time and a lot of the employees seem to be poorly trained. This is the worst Starbucks experience I've ever had and not sure I'll ever return.

Yesterday 25th July 2019 at 13:00, I went to this branch for the third time and the last time. The woman was sleeping, while the guy taking the order. He woke her up as it was getting busy. The wooden floor was wet and the place was stinky because of that. They took my order, and I went to sit. I was waiting for him to call my order, bit he didn't. I saw a man thought that was his order, but he told him it wasn't. So I went to him saying: why in this branch you never call when the order is ready unlike other branches. He claimed he called, but if he did so, the man will not go and check if it was his or not. Afterthat, the girl called for the next order, but then they kept silent again. This wasn't the first time, once I was also waiting for my order next to the table, but the guy put the cup on the table near him and didn't tell me my order was ready, while I was waiting and reading messages on my phone! I made an effort to reach the end of the table and grab my cup. The whole staff there they don't call when orders are ready, I don't know if this is kind of policy taken on that branch only? They also don't clean the place as it always stinks. I love Starbucks, but I don't think I'll visit this branch again. I thought first the employees are deaf, that's why they don't call, but then I remembered them speaking when they took my order. Hope you can solve this issue. Thanking you.
Eiman
[protected]@gmail.com
[protected]

I am a regular customer at Starbucks Tawam Hospital, Al Ain UAE. I prefer to have my take-away coffee with milk and extra milk on the side, in a smaller cup, also take away. Since last week one barista was very reluctant to give me extra milk and this morning the supervisor of the Tawam starbucks branch refused to give me extra milk in a small cup. The reason being...they count the cups every day and if I want extra milk I have to pay for the extra cup... he could not give me the price of the cup...! What will he do with this money for the cup...put it in his pocket because nowhere does it say that the customer has to pay for milk on the side.

I want to know what is the customer service of Starbucks reply to this malpractise.. I am a very loyal customer of starbucks and I am very surprised that requesting milk on the side..as take away will interfere with the supervisor "counting of the cups"! I have no idea what he meant - he works for Starbucks - and behind him on the notice board is a message - our customers come first". I will never buy coffee from this starbucks ever again...only this starbucks have an issue with this..other branches in the UAE have no issue with extra milk.I would like a response from you and action to be taken .Very bad service!

I find this behavior from starbucks outrageous! I have been a fan and patron of starbucks since 1991, I will no longer be a patron! I have been a gold member for over 15 years now. Police are not the enemy! Police are protectors. I'll guarantee if this person is ever in need of a police office they sure won't feel "uncomfortable" about calling them or asking for help. This is completely unacceptable, you really have to question the employee as well for even going along with this request. The person or persons that were "uncomfortable" should have been told to leave or deal with it! Come on people... Get serious!

Unfortunately I am extremely disappointed in the way Starbucks employees in tempe Arizona treated police officers. I am waiting for the final story to come out. This is absolutely disrespectful. I have been a starbucks cutover for a very long time and I am on the edge of no longer going there and not paying for my family to get anything there as well. How dare you don't treat Police, Fire and Military with respect. This hate cop etc is being supported by you at Starbucks! If you have an emergency maybe you shouldn't be calling Police officers for help and protection!
This was in the news:
Over the past few years, the left-wing created a culture of hostility towards police officers and other members of law enforcement. Americans have witnessed this as various progressives took to the streets in protest and baselessly accused police officers of harboring racial prejudice. It's also worth noting that many protesters have called for the deaths of law enforcement officers and attacked police in the streets.

Sadly, the anti-police culture remains alive and well to this very day. On Independence Day, five police officers were requested by a barista to leave a Starbucks based in Tempe, Arizona,

I am so distressed over the treatment of the six police officers on our July 4, 2019 Independence Day! How can a barista be so rude and kick these six protectors of citizens out of the store at the request of one customer even under the supervision of the manager? I wonder if possibly that one customer felt threatened because that person maybe had a warrant for armed robbery or some other crime? That could surely cause one uncomfortable distress!
I myself would feel safe with law enforcement near as would many others who have no reason to be uncomfortable around those working for our protection. Some of these officers are veterans of our military who have fought for our constitutional freedom which our country enjoys even though Starbucks likes to damper some of those rights even for private citizens.
Yes Starbucks apologizes to the Tempe Police Department but will Starbucks go to the extreme to close stores to retrain the employees as it did a couple years ago for three young men asked to leave a store? My guess is it will not though it certainly should to teach some respect for those called upon when they have situations they want/need protection. I have had my gold card for several years but I'm strongly considering surrendering it as there is more and more disturbing actions within the Starbucks Corporation.
Respect and #backtheblue and lose the disrespectful persons behind that counter
Cindy Spiva

In May 12-14 we took a train to NYC! It turned out to be very rainy and not very warm. Went to Starbucks to get a cup of coffee. I can only have decaf. No decaf. They never offered to make any. Went a couple of blocks up to another Starbucks. They had decaf. This was on 8th and 51 st. Much cleaner and very friendly. Other one I think was 48 and 6 th. Then a new Starbucks was opened in New Hartford New York. No decaf. Never offered to make any. I will never take the time to go again. Then tonight on the news We hear that police where asked to leave a Starbucks in Arizona because a person was not feeling safe because 6 cops went in to have coffee. Yikes!

To whom it may concern.
My name is Rehana. I am a regular person who goes to costa and Starbucks. I went inside this Starbucks a few times because I had work to finish in the Egyptian embassy. The first time I entered Starbucks im city centre nasr city Cairo it was a big hassle I wasn't allowed to sit upstairs or far back downstairs because it was closed due to ramadaan. The employee literally was shouting.
I ignored it then I went the second time and I bought my coffee and walked out because they are very unmannered very minor skills. The latte tastes very bad at times if purchased from this Starbucks. I went a few days ago I'm suffering skin infection on my hands and feet I had a stomach problem and went inside this same Starbucks to use the bathroom. It loyally had stool spots all over it disgusting I quickly asked the staff if she can clean it they said fine but totally ignored it I spoke to the lady maha I think it was her name but she went inside clean the floors and walked out I asked her is this cleaning she replied yes I will not do more do it yourself as I had taken pictures I was literally in pain cleaning that toilet to use it
After that I spoke to the lady down stairs and they said the manager is off since days at one point she said he is here his name is Hassan then something changed they literally ignored it
I had to come home and take a shower all though I was in pain as it was
They had no manners of speech I will take this further because it was the most discussing thing to do clean a international toilet to use it because it was in a bad state the floor the toilets the sink hygiene standard are poor
Also they never give my change back when asked they grin at it !
Over whelming experience
Inside rehab city square they never have change when you give 40 le or 50 le loyally a con also the full the takeaway cups less in rehab city in Ramadaan I bought a water bottle my daughter Molly sat down to drink it and he said no get out or buy something it is not allowed to sit here if you are purchasing water and we were only going to sit it here for 15/20 mins and leave he did not let us
After that I started using costa and after a long time I went back to Starbucks a few days ago same thing they never have change
It's your company it's your duty to stay on top of things CHECK YOUR CAMERAS YOU WILL HAVE THE PROOF here are a few pics I have taken in nasr city city centre Starbucks
The most filthy toilet Owner Starbucks wow that is shocking looking at it in uk or USA they are pretty upto standards with hygiene
Also another thing the managers are never seen or found that's amazing!

Rehana
[protected]