Starbucks

I went to starbucks on 7/18/2019 at 5:30 am to get a tomato panini and iced green tea. well the sign said no ice. so I asked if I could still have the green tea just no ice and was told the brewing process requires ice and not water. I am confused...please explain? I travel to this specific one because of the friendly customer service but was very disappointed. I went next door to McDonalds and just got a sweet tea from them instead.

Ericka Walker
[protected]@gmail.com