Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Bars and Cafes Starbucks Complaints #542-561
Starbucks

Starbucks review: woodland park colorado store

F
Author of the review
4:20 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

The starbucks store in woodland park, co has the worst customer service. I have lodged several complaints at the online form available on the website, and today lodged a complaint via phone. Seems that no one is managing the complaints or doing anything to resolve the issues.

Yesterday, I drove through the drive-thru and ordered the same drink I have ordered for 5-6 years: venti iced starbucks double shot, one pump of classic syrup, and half-n-half instead of the 2% milk. When I was provided with the total, I notice a cost difference and mentioned it to the employee at the window. He explained to me that there is an extra charge for the half-n-half. I said that based on my prior complaints and understanding from their corporate offices, this is not true. He called over a supervisor-we'll just refer to her as "v." v proceeded to tell me that the computer at the drive-thru automatically adds the extra cost for substitutions of this nature, that there was no way to remove it, blah, blah. I said, again, that is not what I have been told by the corporate offices. At this point, I was very frustrated and rapidly losing patience. V proceeded with "I know you, blah, blah" "you can just go to another store." at this point, I am thinking I am filing yet another complaint, and I told v that I really don't have time to argue with her (yes, yes indeed. V was arguing with a customer. Not trying to make the service right for her customer, just arguing and telling me to go somewhere else. Really?). V then tells me that they don't have time for this either (oh yes she did...), blah, blah (I couldn't hear because my blood was boiling by this time). I finally just told v to stop talking, she was just making matters worse. I handed over my card, asked for the drink and the sandwich I ordered. & yes, I was charged extra for the substitution of half-n-half over the 2% that is part of the drink recipe. Keep in mind here that I could just ask for the drink without dairy and walk into the store and add the half-n-half myself. But walking into the store defeats the purpose and convenience of the drive-thru. I won't even go into how frequently the drink is not made correctly.

It's not the extra charge, it's the principle of the matter. If they aren't supposed to charge me extra, they shouldn't. It's that simple. And treating a long time customer (12 years of business at this store) like their business doesn't matter is simply not good for business because customers like me will find a way to publically note the incident. I have to conclude that the issue is not that the half-n-half is more expensive, thus the extra charge (remember I can just add half-n-half using the dairy available on the condiment bar in the store), but having the employee add the half-n-half to the drink must be the reason for the extra charge? Because I thought that the baristas were adding dairy to almost all of the drinks offered, aren't they? Including half-n-half?

Just to test my theory that the explanation of the drive-thru computer automatically adding the extra charge was a load of... Pooh, I went to a different starbucks drive-thru, ordered the exact same drink with the substitution of half-n-half. I didn't get any argument about it, and I wasn't charged extra for the half-n-half. So much for the lame drive-thru computer lie. And this drink was made exactly as I like it. It was delicious! Incidentally, this other starbucks location has fixed the messed up drinks that the woodland park store made on many occasion, with no arguments, no back talk. Just lovely, pleasant service and an excellent product.

The resolution I would like to see is v fired. I am actually afraid to go back to the woodland park store for fear of having to deal with her again. I would also like my drink made correctly without having to pay extra for something that I should not be charged extra for. I would like to be treated with respect and value as a long time faithful customer. I would like the manager and regional director to call me and apologize for v's behavior and statements to me. I would like to know that the employees at this store will receive customer service training, and training on how to ring up drinks on the drive-thru computer.

More
Send message
Copy link
Report
0 comments
Add a comment

More Starbucks reviews & complaints

Starbucks - rude employees with no people skills 19
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Starbucks - obstruction of justice 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Starbucks - firing an employee! 4
Starbucks - awful service 9
Starbucks - fraud and scam 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Starbucks - unethical behavior
Starbucks - 12 oz phoenix pottery coffee mug
Starbucks - service
Starbucks - coffee, yogurt
Starbucks - Egg white - roasted red pepper egg bites
View all Starbucks reviews and complaints

  1. Starbucks Contacts

  2. Starbucks phone numbers
    1800 787 289
    Click up if you have successfully reached Starbucks by calling 1800 787 289 phone number 14 14 users reported that they have successfully reached Starbucks by calling 1800 787 289 phone number Click down if you have unsuccessfully reached Starbucks by calling 1800 787 289 phone number 18 18 users reported that they have UNsuccessfully reached Starbucks by calling 1800 787 289 phone number
    Australia
    +1 (860) 266-0010
    Click up if you have successfully reached Starbucks by calling +1 (860) 266-0010 phone number 1 1 users reported that they have successfully reached Starbucks by calling +1 (860) 266-0010 phone number Click down if you have unsuccessfully reached Starbucks by calling +1 (860) 266-0010 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +1 (860) 266-0010 phone number
    100%
    Confidence score
    India
    1300 808 989
    Click up if you have successfully reached Starbucks by calling 1300 808 989 phone number 0 0 users reported that they have successfully reached Starbucks by calling 1300 808 989 phone number Click down if you have unsuccessfully reached Starbucks by calling 1300 808 989 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling 1300 808 989 phone number
    Malaysia
    1800 2880 8888
    Click up if you have successfully reached Starbucks by calling 1800 2880 8888 phone number 0 0 users reported that they have successfully reached Starbucks by calling 1800 2880 8888 phone number Click down if you have unsuccessfully reached Starbucks by calling 1800 2880 8888 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling 1800 2880 8888 phone number
    Mexico
    +1 (800) 782-7282
    Click up if you have successfully reached Starbucks by calling +1 (800) 782-7282 phone number 0 0 users reported that they have successfully reached Starbucks by calling +1 (800) 782-7282 phone number Click down if you have unsuccessfully reached Starbucks by calling +1 (800) 782-7282 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +1 (800) 782-7282 phone number
    United States & Canada
    +44 333 005 0449
    Click up if you have successfully reached Starbucks by calling +44 333 005 0449 phone number 3 3 users reported that they have successfully reached Starbucks by calling +44 333 005 0449 phone number Click down if you have unsuccessfully reached Starbucks by calling +44 333 005 0449 phone number 1 1 users reported that they have UNsuccessfully reached Starbucks by calling +44 333 005 0449 phone number
    50%
    Confidence score
    United Kingdom
    +353 16 770 744
    Click up if you have successfully reached Starbucks by calling +353 16 770 744 phone number 0 0 users reported that they have successfully reached Starbucks by calling +353 16 770 744 phone number Click down if you have unsuccessfully reached Starbucks by calling +353 16 770 744 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +353 16 770 744 phone number
    Ireland
    +43 133 6633
    Click up if you have successfully reached Starbucks by calling +43 133 6633 phone number 0 0 users reported that they have successfully reached Starbucks by calling +43 133 6633 phone number Click down if you have unsuccessfully reached Starbucks by calling +43 133 6633 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +43 133 6633 phone number
    Austria
    +33 144 767 200
    Click up if you have successfully reached Starbucks by calling +33 144 767 200 phone number 0 0 users reported that they have successfully reached Starbucks by calling +33 144 767 200 phone number Click down if you have unsuccessfully reached Starbucks by calling +33 144 767 200 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +33 144 767 200 phone number
    France
    +49 800 726 3333
    Click up if you have successfully reached Starbucks by calling +49 800 726 3333 phone number 0 0 users reported that they have successfully reached Starbucks by calling +49 800 726 3333 phone number Click down if you have unsuccessfully reached Starbucks by calling +49 800 726 3333 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +49 800 726 3333 phone number
    Germany
    +7 499 270 4040
    Click up if you have successfully reached Starbucks by calling +7 499 270 4040 phone number 0 0 users reported that they have successfully reached Starbucks by calling +7 499 270 4040 phone number Click down if you have unsuccessfully reached Starbucks by calling +7 499 270 4040 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +7 499 270 4040 phone number
    Russia
    +41 449 471 818
    Click up if you have successfully reached Starbucks by calling +41 449 471 818 phone number 0 0 users reported that they have successfully reached Starbucks by calling +41 449 471 818 phone number Click down if you have unsuccessfully reached Starbucks by calling +41 449 471 818 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +41 449 471 818 phone number
    Switzerland
    +90 444 4749
    Click up if you have successfully reached Starbucks by calling +90 444 4749 phone number 0 0 users reported that they have successfully reached Starbucks by calling +90 444 4749 phone number Click down if you have unsuccessfully reached Starbucks by calling +90 444 4749 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +90 444 4749 phone number
    Turkey
    +86 212 412 5888
    Click up if you have successfully reached Starbucks by calling +86 212 412 5888 phone number 0 0 users reported that they have successfully reached Starbucks by calling +86 212 412 5888 phone number Click down if you have unsuccessfully reached Starbucks by calling +86 212 412 5888 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +86 212 412 5888 phone number
    China
    +852 21 011 399
    Click up if you have successfully reached Starbucks by calling +852 21 011 399 phone number 0 0 users reported that they have successfully reached Starbucks by calling +852 21 011 399 phone number Click down if you have unsuccessfully reached Starbucks by calling +852 21 011 399 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +852 21 011 399 phone number
    Hong Kong
    +62 150 0078
    Click up if you have successfully reached Starbucks by calling +62 150 0078 phone number 0 0 users reported that they have successfully reached Starbucks by calling +62 150 0078 phone number Click down if you have unsuccessfully reached Starbucks by calling +62 150 0078 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +62 150 0078 phone number
    Indonesia
    +81 120 336 388
    Click up if you have successfully reached Starbucks by calling +81 120 336 388 phone number 0 0 users reported that they have successfully reached Starbucks by calling +81 120 336 388 phone number Click down if you have unsuccessfully reached Starbucks by calling +81 120 336 388 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +81 120 336 388 phone number
    Japan
    +63 284 626 262
    Click up if you have successfully reached Starbucks by calling +63 284 626 262 phone number 0 0 users reported that they have successfully reached Starbucks by calling +63 284 626 262 phone number Click down if you have unsuccessfully reached Starbucks by calling +63 284 626 262 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +63 284 626 262 phone number
    Philippines
    +65 65 137 500
    Click up if you have successfully reached Starbucks by calling +65 65 137 500 phone number 0 0 users reported that they have successfully reached Starbucks by calling +65 65 137 500 phone number Click down if you have unsuccessfully reached Starbucks by calling +65 65 137 500 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +65 65 137 500 phone number
    Singapore
    +82 230 151 100
    Click up if you have successfully reached Starbucks by calling +82 230 151 100 phone number 0 0 users reported that they have successfully reached Starbucks by calling +82 230 151 100 phone number Click down if you have unsuccessfully reached Starbucks by calling +82 230 151 100 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +82 230 151 100 phone number
    South Korea
    +66 20 798 688
    Click up if you have successfully reached Starbucks by calling +66 20 798 688 phone number 0 0 users reported that they have successfully reached Starbucks by calling +66 20 798 688 phone number Click down if you have unsuccessfully reached Starbucks by calling +66 20 798 688 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +66 20 798 688 phone number
    Thailand
    +971 80 074 292
    Click up if you have successfully reached Starbucks by calling +971 80 074 292 phone number 1 1 users reported that they have successfully reached Starbucks by calling +971 80 074 292 phone number Click down if you have unsuccessfully reached Starbucks by calling +971 80 074 292 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +971 80 074 292 phone number
    100%
    Confidence score
    UAE
    +54 800 122 0129
    Click up if you have successfully reached Starbucks by calling +54 800 122 0129 phone number 1 1 users reported that they have successfully reached Starbucks by calling +54 800 122 0129 phone number Click down if you have unsuccessfully reached Starbucks by calling +54 800 122 0129 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +54 800 122 0129 phone number
    100%
    Confidence score
    Argentina
    +55 800 777 8252
    Click up if you have successfully reached Starbucks by calling +55 800 777 8252 phone number 1 1 users reported that they have successfully reached Starbucks by calling +55 800 777 8252 phone number Click down if you have unsuccessfully reached Starbucks by calling +55 800 777 8252 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +55 800 777 8252 phone number
    100%
    Confidence score
    Brazil
    +56 600 247 9600
    Click up if you have successfully reached Starbucks by calling +56 600 247 9600 phone number 0 0 users reported that they have successfully reached Starbucks by calling +56 600 247 9600 phone number Click down if you have unsuccessfully reached Starbucks by calling +56 600 247 9600 phone number 0 0 users reported that they have UNsuccessfully reached Starbucks by calling +56 600 247 9600 phone number
    Chile
    More phone numbers
  3. Starbucks emails
  4. Starbucks address
    2401 Utah Ave., S Ste 800, Seattle, Washington, 98134, United States
  5. Starbucks social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2026
  7. View all Starbucks contacts
Starbucks Category
Starbucks is ranked 4 among 4 companies in the Bars and Cafes category
#01 Costa Coffee Costa Coffee #02 Rewards Network Rewards Network #03 Whittard Whittard #04 Starbucks Starbucks

Most discussed complaints

this guy wiped out his smile in no second and threw the 2 dollars to me...
4
(opinions to this review)
 A inappropriate worker
2
(opinions to this review)
 Starbuck closed during lunchtime
1
(opinions to this review)
Starbucks Alternatives
Rewards Network 1 review Whittard 7 reviews Costa Coffee 503 reviews