CB Computers, Phones and IT Staples Complaints #42-61

Staples review: Service in sherwood park store

petr forst of Sherwood Park, CA

Jan 10, 2022 3:40 pm UTC

Verified customer

Friday Jan 7 I was in Sherwood Park Alberta store. While there I have seen Samsung e5 tablet on display. I have asked one of associates and he told me that it was on sale for 399. I told him I would like to purchase it. He came back and told me that was last unit and he did not have a key but will get another sale clerk. 20 min later somebody else showed up. He also said I do not have key and after trying to upsell me finally said we will have do factory reset since this is last (display) unit. I said OK than assistant manager came and told me you cannot purchase it we will have to send it back to factory. I got upset after more than 1/2 hr. you tell me no while 2 of your staff told me it was OK. I than asked for store manager and was told he is out for lunch. Fine when is he back? Oh it will be at least 1hr more. I told the ass. manager that as far as I am concerned Stables just lost a customer. Please let me know how you dealt with this incompetent staff and maybe you should think of proper training. Thank you, Petr Forst

Desired outcome: ? e-mail explaining store policy an apology

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Staples Contacts

Staples phone numbers

+1 (800) 333-3330

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United States

+1 (877) 360-8500

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Canada

+44 121 322 1000

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United Kingdom

+54 114 136 6666

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+55 113 824 7500

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Brazil

+376 902 154 086

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Andorra

+43 800 201 473

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Austria

+32 80 081 959

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+45 70 130 131

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+33 825 334 455

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France & Monaco

+49 800 101 1715

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Germany

+353 15 530 078

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Ireland

+39 161 880 844

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Italy & San Marino

+352 80 085 139

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Luxembourg

+31 884 545 000

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Netherlands

+47 22 329 500

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Norway

+48 587 815 200

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+351 707 200 656

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+34 902 154 086

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Spain

+46 33 206 550

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Sweden

+31 206 511 111

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Netherlands and Rest Of Europe

+86 800 820 8056

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China

+886 412 8288

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Taiwan

+1 (508) 253-5000

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+1 (850) 232-3341

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+1 (508) 253-2240

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support@orders.staples.com

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500 Staples Dr., Framingham, Massachusetts, 01702, United States

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