Stanley Steemer International review: Unacceptable customer service and cleaning practices

I would heavily discourage anyone from using Stanley Steemer. The way they treat customers is unacceptable. In my first experience of them coming to clean rugs at my place, their machine broke down twice, which left loads of water on my flooring, which I cleaned up...no attempt was made by workers to do so. Following these incidents, the circuit breaker needed to be reset due to Stanley's services. The worker didn't hesitate to step on my freshly-cleaned carpeting to reset the breaker while wearing dirty street shoes. It was determined the best plan was to take my rugs for offsite cleaning. Once I finally received the phone call to schedule the drop off, I found my rugs were not cleaned properly, and the dog urine I was looking to remove was only more pronounced. As a result, my rugs were picked up a second time, and when I set my date for drop off, I was given an 8-12 p,m, window for drop off. I was blown off in the communication department, and I proceeded to wait until 2:52 p.m. I missed the phone call, and when I phoned back, no one answered. I am wondering how Stanley Steemer workers would feel if they, too, were given a 4 hour window which extended to a 7 hour window without communicating any apologies or explanations for a significant delay. At this point, I still don't have my rugs, despite the fact that my entire day was monopolized by a company who has shown me they have huge lessons to learn in the customer service department.

P.S. I was forced to shade one star to submit, but I feel zero stars would be a more appropriate rating.