Stanley Steemer International reviews and complaints 1
View all 80 complaintsStanley Steemer International - only hire if your carpets are not dirty
I had one room with soiled tracks (dirty carpeting where people walk), but had them clean the other carpeted rooms in the house too. As they finished rooms I checked them and there was virtually no difference in the tracks. I told them they were going to have to do better. Both workmen stated, "We cannot get out tracks." I think a business who holds itself out as "Carpet Cleaners" should be able to get carpets looking clean - not perfect, but at least cleaner. If I had known the severe limitations of their services there is no way I would have hired them. Despite my dissatisfaction, there was no discount offered and they did not even try again to get the carpet clean.
This was in NO WAY resolved.
The complaint has been investigated and resolved to the customer’s satisfaction.
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