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Dear Stamps.com Customer Service,
I am writing to formally express my dissatisfaction with the service I have received from Stamps.com, which I have been using for over two years. Unfortunately, my experience has significantly deteriorated, particularly in the following areas:
Inability to Print Stamps – On multiple occasions, I have been unable to print stamps despite having sufficient funds in my account.
Funding Restrictions – I have encountered issues adding funds during weekends, with no support available to resolve the matter in a timely manner.
Printing Limits Despite “Unlimited” Plan – I have received error messages stating I’ve reached a printing limit, even though I am subscribed to an unlimited plan.
Unprofessional Customer Support – The outsourced customer service team has been unhelpful and unprofessional, often interrupting and failing to address my concerns adequately.
These issues have caused significant inconvenience and disrupted my operations, especially during critical times when support was unavailable.
On June 7th, I attempted to print stamps using my NetStamps Labels (#B05656). My account showed a balance of $18.44, and I needed $23.50. Despite multiple attempts using different credit cards, I was unable to add funds. The system returned an error stating that funds could not be added. I tried using the “Chat with Us” feature and explored the Help section, but received no assistance.
This is shown on three screenshot as proof. Unable to deleted credit account to add new to add funds. Company site had several issues and is considered poor services to me or anyone unable to provide service being charge for.
Additionally, the system displayed a message indicating I had reached my monthly printing limit, even though the dashboard showed no prints for the month. This contradiction is confusing and unacceptable. To make matters worse, I was charged a $6.25 fee, which appears to be for a “free plan,” despite my subscription to the unlimited plan.
I respectfully request that you:
Investigate and resolve these recurring issues.
Clarify the discrepancies in your billing and printing limits.
Provide appropriate compensation or credit for the inconvenience caused.
Please respond to this complaint within 10 business days. If I do not receive a satisfactory resolution, I will consider escalating this matter to consumer protection agencies and exploring alternative service providers.
Thank you for your attention to this matter. I look forward to your prompt response.
![United States Postal Service [USPS]](/images/business/48-48/117094/usps.png){kind=small}
You’ve been paying for “unlimited,” sub-par functionality, gated granting to one’s funds, illusionary constraints placed upon interactions, and being rudely interrupted by a support team paid to do nothing but delay that is clearly there to stall. That isn’t a glitch — rather an entire system failure disguised as a subscription model. You spelled it out, you presented the evidence, and now it’s on them to resolve the matter or else lose a loyal customer. If they choose the latter option and do not act fast, torched the account and exit while detailing every single reason why on the way out — for the breach of contract in the provided service that can’t even be performed.