The complaint has been investigated and
resolved to the customer's satisfactionResolved SST — problems
resolved to the customer's satisfaction
First off this company is by far the worst company ever. I would rather deal with collections. I have two loans through this awful company. I sent both my payments at the same time and they received one and not the other makes sense right? It was around Christmas time and I don't check my account daily to see if it came out or not. Well they said they never got my loan payment for only one of my payments . I had to pay a late fee because they lost my check possibly. So then I decided that I would just pay the for and pay it online well not only do they charge you for the late fee but now you have a fee to process online. So I called to make the payment over the phone there is even a bigger fee to pay online. Needless to say this company loves money and that's all they care about!!!