SSM Health

Does anyone working at any SSMHC know how to answer a phone? I need to schedule a follow up visit, I got my MRI, now I cant schedule because no one will answer the phone nor will they return calls. I am still in pain and the MRI should reveal the cause, just need that follow up appointment so I can get some pain management. Don't get me started on My Chart.

Iam not happy the way I was treated it’s no way to treat a patient so I went Ssm 530 pwky Wisconsin dells the lady told me I was lost go to the one in broadway I went there the lady took my details made me sit down for 8mins after she told me I was late can’t see a doctor I’m pissed off after she told me to go back to 530 pwky Wisconsin the lady told me there don’t have a speciality doctor or do bloods don’t know there treat people like that or made me go up and down these places are far from

Each other and I don’t drive 1st had to Uber for all these trips [protected]

I was detained illegally, forced into hell, sexually assaulted by doctor, never was seen or waited by a real doctor was used as a subject for students for more than 200 hours, a doctor mirissa hirch signed notarize d affidavit claiming she was at my home witness me threaten my family while hold a gun in each hand and throwing knives and it’s notarized it doesn’t stop their never told why I was detained I got my full record after leaving unreal, do not go here even if dying, death would be better then hell on grand blvd

I was given the wrong instructions by the staff for the colonoscopy I partly received.

The instructions given resulted in an inadequate prep. I requested to speak to this Dr after the procedure. He told the nurse over the phone he had already seen and talked to me which he did not. My insurance will only pay for another colonoscopy every 2 years. I believe St Mary's owes me a colonscopy on them. I put all my trust in the facility and this particular Dr. and was totally disappointed. I don't believe my insurance should be billed either. I will contact them.

After receiving care at an ssm health facility in Madison on 4/26/2023, without my insurance card with me, I called a few days later to give them my insurance information. About a week later I received a bill and called the billing department and gave them my insurance information again. Again a few weeks later received yet another bill called again and asked why my insurance still hadn't been billed and they stated that they didn't have my insurance information. At that point I had gotten injured at work so I was on crutches, but I got up hobbled into the room where my wallet was to get my insurance card to give them the information yet again and all of a sudden the woman on the phone began reading off my insurance information to me. Multiple bills since then and again giving my insurance information yet still my insurance never got billed and every time was told that they didn't have the information. Now my bill has gone to collections. Not okay.

First things first we were out state and when we registered our son they asked for medical insurance information and all that stuff on call and never mentioned that our medical insurance was out of coverage.

We had physical appointment month later nothing was mentioned. We had to do urgent care immediately on weekend because of some trouble my son was facing.

Post another month we start getting bills insane amount and when I call customer service they then say yes we are out of network and they are sorry no one provided that information which is idiotic.

Fast forward we go online to pay bill and we see the amount is more than what is in statement no idea from where charges are coming I am not able to see any details. This is really looting by SSM under medical division in Madison, WI. We paid what we got in our statement but we are not ready to pay extras that are just popping in account.

I went to SSM Health for a check-up and was seen by a nurse practitioner who was not very nice. She seemed to have a bad attitude and didn't seem to care about me or my health concerns. I felt like she was rushing through the appointment and didn't listen to what I had to say. She also seemed to be very judgmental and made some comments that were not very nice.

Overall, I was not impressed with my experience at SSM Health. I would not recommend this place to anyone who is looking for quality healthcare. The staff seems to be very unprofessional and not very caring. I hope that they can improve their services in the future, but for now, I would suggest looking for another healthcare provider.

I gotta say, SSM Health ain't the best. Their ER staff is just plain unprofessional and pathetic when it comes to getting things done fast. I mean, come on, when you're in the ER, you need things done quick! They really need to do some internal investigation to figure out what's going on.

I gotta say, my experience with SSM Health's billing department has been less than stellar. Every time I call, it seems like they just hang up on me without even trying to help. It's like they don't even care about their job or the people they're supposed to be serving. And don't even get me started on their accounting skills - they can't seem to keep track of anything! It's like they're just making it up as they go along.

I mean, I get it - billing can be a tough job. But that's no excuse for treating people like garbage and not doing your job properly. If they want to get paid, they need to step up their game and start actually doing their job. It's not rocket science, people!

Overall, I wouldn't recommend SSM Health to anyone who values good customer service and competent billing practices. If you're looking for a healthcare provider that actually cares about you and your needs, look elsewhere. Trust me, you'll be better off.