Last night me, my husband and daughter of 2yrs and 6 months went out for supper at Spur! We are regular clients of Spur at the Lemon Tree and love the food but last night we decided to go to the one nearest to us wich is Spur at Brackenhurst. The food wasn't up to standard but we ate it not thinking we would be as sick as a dog! My husband, daughter and myself have runny tummies, vomiting and bad tummy cramps. I am so disappointed and discusted and upset!! Thinking we would treat our child taking her to spur, instead she got sick and had to be rushed to the docter this morning!!! Is this what you get when you go out for supper to Spur. Should I just make a doctor's appointment before I ever go to Spur again? Pls note the food we ate was the special eat as much as you like ribs and wings. Is this on special because they give you food that has already gone off?
I went to the Spur at Montecasino during my lunch time and specifically told the waiter that we were on lunch so that we would receive the food in time. About 40 minutes later we still did not receive the food and i noticed that the people that came in 15 minutes after we did received their food. i called the waiter and asked him where the food is and also complained about the people getting there after us and receiving their food before us, i asked for the bill of the drinks we had and he insisted we should still eat, he returned without the bill but with the food about 5 minutes later. the manager (Norman) was then called in and I explained what happened, he apologised but still, i came back to work without eating that day and spent about 55 minutes in the restuarant. definitely not good service.
To add to a similar complaint here, I would like to add some useful advise, instead of just moaning.
1. Communicate with your branches on the exact terms and conditions of your specials. Depending on which waiter you talk to, 'sharing allowed' becomes 'no sharing'... a pretty important point of the terms, but the waiters seem to do a thumbsuck on the spot and then choose the option they think makes the most sense.
2. Dont treat your customers like children. I was told by the waiter that I 'need to eat all my food', as a doggy bag for left-overs is not allowed. Apparently the Doggy bag counts as a take away. This is the most ridiculous thing I have ever heard in my 20 years as an adult restaurant customer. When I confronted the manager about this, she confirmed this nonsense. When I told her that it is obscene to tell a customer that he cant take his leftovers (that he paid for) home, she just shrugged and mumbled something.
And please don't bother offering me your 'free-meal give-the-customer-a-pat-on-the-head' rubbish. I will never in my life again waste my money at a Spur.
Went for dinner at the above Spur. Ordered our meals. I ordered a 500g T-bone and was brought a 500g rump. I accepted the rump but it was about 4mm thick and the skittle it was on was so hot the steak was burnt and full of sinu, worst cut i have ever seen. The vegetables that were brought out, the spinich was hot but the pumpkin was cold. we sent it back and they reheated it in the microwave and brought it back. We ordered the kebab meal and they too were cold, sent them back they also just put it in the microwave and returned the meal. i then replaced the rump with the t-bone and the skittle was then so cold that the meat was not kept warm. this was changed but by the time the above 2 meals were sorted and put on the table my wife had already finished her meal. The drinks, ordered a gin and dry lemon and the drink was just brought out gin in a glass with no ice. The overall quality of the meal was awful, the service was terrible almost non existent. It seems that the quality of the Spur in Jhb, where we go regularly and have never had any problems, and the one above and not nearly the same. We were made to feel like we were doing something wrong for not excepting the situation.
The waitress was completely disinterested in our table, didn't clear anything, simply slapped down doggy bag boxes on the table for us to put our food into, and then rung up a wrong (higher) price. We understand if it was not her fault, but we did not even receive an apology from her. The manager was kind enough come talk to us and apologise, but the waitress made us constantly feel as if we shouldn't ask her for a thing and that we owed her something.
My wife got an SMS on 01 September 2009 to say our daughter is due for her R35 birthday discount. We went to the Burning Spear tonight and showed the card and SMS. The poor waitress tried her best, but said that the card was not activated.
We have used this card for many times. We asked the help of the male manager. He was apathetic. He said the card showed that her birthday was on 25 December, not September. The SMS was correct that her birthday is on 25 September. He simply shrugged his shoulders and said that the SMSs are often wrong. He then attended to the next customer.
We would have expected that he at least gave our 9-year-old a lucky packet or a kind explanation. He also did not offer to sort out the matter on Monday.
One of the main attractions of Spurs is that they cater for families with young children. They commit themselves when one applies for a Secret Tribe Card and they send one the card. Please attend to the bugs in the system.
This is the worst manager we have ever encountered at a Spur in many years.
I went to the Spur at Howard Centre, Pinelands yesterday to meet up with a buddy of mine, I was early, and was seated after waiting about 5 minutes in the front, fine, no hassles.
Once seated, the waitress walked past me once and greeted, and just carried on, and then my wait began. I waited 20 minutes for someone to come and offer me menu's, whilst there were 2 waiters at the till messing around with each other. Had I not been there to meet someone, I would have walked straight out!
The person I was meeting came, and we waited a further 15 minutes before I managed to get someone to bring menu's and take our order. The order was incorrect, of poor quality, lax service, took even longer for the plates to be removed, and there was no friendly interaction. This is not the quality of Spur that I've come to expect! Someone needs a bit of a wake-up call there!