The complaint has been investigated and
resolved to the customer's satisfactionResolved Sprint Phone Service — Billing rip off from Sprint
resolved to the customer's satisfaction
I have had sprint service now from September 12, 2007 to today December 21, 2007, a little over 3 months. I have had nothing but problems. My first problems started with the phones themselves. I first ordered my 3 phones online with a special rebate that would apply and make the phones at no charge.... THAT IS $0.00.... for each phone. I received all phones within a 2 week period. After getting the phones, I had problems with one of them, so I called Sprint and setup an exchange. After the exchange I experienced problems with another phone and had to do the same. They sent me the wrong phone, in which I had to again exchange for the correct phone. By the time I received the proper phone, I had found the error was not the phone and had to purchase a new charger. Within all these errors with the phone, Sprint was charging me for them all, which caused errors and a mess on my bill.
As of December 21, 2007 The status of my service is terminated. Sprint is saying my bill is $885 plus some change. I called the customer care center and have spoken with over 6 customer care representatives about my bill. They state all phones have been corrected and the credits have been applied to my account. Which is not possible due to the fact again my service was terminated today, when I checked my phone last night I owed $132.38 and woke up to this.
My charges were supposed to be $89.99 for 1400 minutes of service, with Unlimited Text Messaging added for $20.00 a month and I have 3 phones on my account with the 3rd line being $9.99 a month...Total $119.98 a month plus Tax of course.
No additional internet usage, which was blocked because the representatives misinformed me of what me service entailed and also charged me bogus charges for data usage including picture mail I received through text and opened to find almost a $100 charge for.No other features were added to my account. All internet access was blocked and locked out. I called Sprint at this time and disputed the charges, which they happily took off, only to find the next week or so they were back on and my service was disconnected again.
So I went through this process day after day the whole time I have been with Sprint my billing has been messed up. Credit after credit given and every one popped up or rebates on my phones didn't match the phone amount and was less that suppost to be or too much.
No charges should have been on my account except for the service that I signed on with in my contract. In which if you terminate they charge $200 per line. Even if they are wrong and you have no choice but to terminate your service due to Sprints errors, they try and make you pay this. And if my calculations are correct $119.98 multiplied by 3 with taxes is not almost $900 minus the fact that every bill I received was $121, $14.76 and $32.48 and I had to call sprint to have them review the bill and make corrections just so I could pay my bill that month and not let it accumulate.
Due to the incorrect temporary credits they were putting on my account and the permanent credits they were suppose to and didn't and subtract the payments I did make which were $80 for October after I spoke with a representative That said I owed $78 and some change and had my bill corrected, and November's bill said I owed $14.76 and when I went to the Sprint Store to pay the account they refused to accept the payment because it was below $25.00, not to mention you have to pay to pay your bill which is absolutely ridiculous.
I have spent hours on the phone with sprint trying to resolve my billing and keep my service and all that got me was time wasted, temporary credits that came back on the account and never taken care of to begin with. No appreciation from this company at all for their customers.
Transferred from operator to operator which ALMOST all of them were incapable of handling the account properly.
Now that I have spoken to sprint they make it seem as if my service was shut off due to non payment, which my bill is Due January 8, 2007 and right in front of me it says $32.48 is due, but again I even know that is incorrect and I called them over it.
Not to mention you can only speak with who they let you speak with and a supervisor is out of the question until you tell them you are going to terminate service and after they have you stuck in that contract they don't care what you owe and what you don't !Apparently Clear!
My suggestion to any customer looking for service is STAY AWAY FROM SPRINT... I take care of my bills and I pay what I owe, I will not pay above and beyond what I agreed to. My Service is now terminated due to this and I will now have to dispute the contract all together to avoid charges again due to their discrepancies, which I will do and carry out. Sprint will never see another penny from me!!! Please take my advice Don't use SPRINT!!! They don't know the meaning of customer care..!
Your money is worth more than what they have to offer*