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Sprintfinance department escalation

1
T Aug 16, 2018

I have been a loyal Sprint customer for over 10 years. In the last few months I experienced identity theft and fraud on my bank where over 4K was stolen. The bank has been very proactive with getting the issue resolved and the funds returned back to me. In the interim, I am paying my bills as the funds become available. I owe Sprint $250 and my account isn't 30 days past due and I can't get any assistance. Every associate I speak with tells me I have to make a payment. If I could make a payment today I would just to avoid dealing with Sprint. I can't find a number for corporate escalations and I need assistance.

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