My Daughter Puma Trainer
I bought a puma trainers for my daughter at sport direct at leyton, but the puma trainers was faulty by the manufacturer, i took back to sport world at Leyton branch and the manager in the store check it and accept that this is manufacturers fault but refuse to change it or refund it because i don't have the receipt, the manager even ask me to go and bring my statement of account if i can not find the receipt when i use my debit card to buy it,
I am so frustrated by this, this is not my fault and i dont think that i should pay for puma's fault, it's really unfair -
The complaint has been investigated and resolved to the customer’s satisfaction.
returning nike mecurial boots
i was returning my sons nike mecurial football boots, after watching watchdog and was informed that you could return them to a nike store or the store you bought them from to recieve a refund, so i went to the store i bought them from sports direct kingswood in hull was told by the manager i could not have a refund i had heard the watchdog programe wrong, furious he reduced me to swear which i apologised for, he told me to go home and listen to the programme again and go back and apologise to him i am absolutley disguisted i have rang nike and emailed watchdog, i will never shop there again .
The Customer service team, Jake in particular, is horrendous. I asked for my case to be escalated, and he would not allow it. They have my money, nearly two weeks, no product sent, no one dealing with it! Disgusting.
SD40000062119434 Still waiting on my order placed on the 17th dec, Christmas ruined due to no delivery, where is my delivery or refund I have contacted you more the 8 times now and no reply, absolutely terrible service and worse at this time of year .
He is rude with his staff all the time . Even if you follow all the procedure to informyou are not going to be in for your shift and he still expect you to come in . Most of the employes leaving staff because of him
Visited your store in Cwmbran today. Rude arrogant staff who honestly look like they would rather be anywhere else in the World. So bad in fact I have reported the incident to Trading Standards today for investigation!
Dear Sirs/Madam
Telephone line always busy - morning noon and night
Emails never answered
Goods ordered never delivered
Store manager in sport direct are bunch of f*****s I was going for swap the store manager was at the front of store he ask me what em I was doing was it bought from here we I only bought it few days back, felt like I was treated like criminal, I had my women with I really wanted to hit him bad it's the store up in Greenwich
I am writing to complain about the Store Manager in Watford who refused to give me a Credit Note or a refund for a Pair of Damaged [protected] Lonsdale Kendal Trainers purchased 2 weeks ago
They have only been warn 4 times and the soles are breaking off and damge to to stitching above
The store Manager refused to give his name but gave me 171537 as his reference.
The Area Manager had just gone out for half hour and the Manager refused for me to wait and told me to contact you then with the centre Security asked me to leave the store.
I even experienced abuse from his Assistant Manager to my concerns.
I only managed to find a number after seeing information on complaints an 0845 number which cost to much for me to be left on hold..I have emaile them 3 times and no response
i shop in this particular store alot and have never had any problems..
i have returned items faulty and new and the manager has been very helpful.
customers do talk abruptly towards staff.
this complaint to me is petty.
you must lead such a boring life.
i think you should ask before you buy and maybe get a hearing aid and stop been sad a posting this on here
About SportsDirect.com
i have had the same today with some kangol boots not big enough round the calf and they couldnt exchange because the boot size was ok it was the width of the calf and i had my receipt and under the 1979 act these goods where not fit for purpose so there for i should of had a refund instead i was forced to have a gift card and i wouldnt want to shop there again. this was the Lichfield store. so boy cot it so that the rude disgusting worm of a manager is out of a job for next year.