SUBMIT A COMPLAINT

[Resolved] Spokeocharging my account for years for service I did not ask for

5
C Sep 14, 2018 Review updated:

I pay my credit card on-line and have paperless billing. I just happened to look at recent transactions this month and noticed Spokeo has been charging me, not once, but TWICE a month for at least a year and half. One time for $9.97 and a few days later for $19.97. EVERY MONTH!!! I never agreed to this subscription or agreement or whatever it is and have never used it.

  • Spokeo's response · Sep 17, 2018

    Hi! We're sorry to hear about this. It sounds like there is an active subscription on your account. We want to be sure you are helped, so please contact our Customer Care team at [email protected] or by calling 1-888-906-0850 and explain your concerns. Thanks!

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

Responses

  • 9w
    9wood Sep 14, 2018

    proberly paid for some report in the past which like many sites you get stuck in auto renewals
    which most people don't notice for some time as they make money

    1 Votes
  • To
    Tommy D• Aug 09, 2019

    Yeah They did the same thing to me its a dirty Scam artist company smh such a shame this day in age 😳

    0 Votes

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