Spirit Airlines — double billing my credit card
My complaint with Spirit is in connection with a double charge to my credit card which they made and which they claim takes 10-14 business days to reverse. I spoke with my credit card company who told me they have this problem with Spirit ALL the time.
Once the double charge goes on, it takes many calls and pleading to have it reversed. My credit card company says they sometimes will receive a fax from Spirit to have the charges reversed but Spirit claims they don't ever fax anybody. I think it's farly obvious why they hold our money for almost three weeks.
Something needs to be done about this disgraceful "customer servce".