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Specsavers Customer Care Service

Specsavers Optical Group

Forum 6, Solent Business Park
England, Hampshire
United Kingdom - PO157PA

Customer Support Phone Numbers

+44 345 202 0241 27 2
+44 148 988 0615 0 0
Additional Branches

Airways Optical Limited.
Address: Airways Optical Limited, Unit 1, Airways Distribution Park, Wide Lane, Southampton SO18 2RT

Tel: +44 238 062 5625
Fax: +44 238 062 5626


Specsavers Complaints & Reviews

Specsavers / Overcharging at edmonton green

Chris Stephens on Mar 6, 2017
Last week I bought 3 sets of glasses from Specsavers. I was charged an extra £60 for slim lenses, and declined to pay extra for the other 2, and duely received thick lenses. It wasn't untill I went home and looked at their website, that the cost of slim glasses should have been £40, except...

Specsavers / Service

Giorgos St on Dec 11, 2016
Moved to Swindon on September of 5th! Spoke with the shop in Swindon and did all my transfer direct bill and rest of details I had to do. Literally I just received my contact lenses pack and I've been in the store at least 4 times asking about my product. They told me that was delivered in...

Specsavers / Child's glasses

staceyw90 on Dec 3, 2016
On the 13th of August 2016 I took my 4 year old son to have his eyes tested the optician was who tested his eyes was good. She advised that he needed glasses as soon as possible, so she took us down stairs and showed us what glasses were available we then got passed over to a male...

Specsavers / Wrongly prescribed glasses

Sarah Dhib on Dec 2, 2016
I have been prescribed incorrect glasses by the optician at Specsavers Harlow. I need bifocals or verifocals but have been given long distance glasses only. I can use the current glasses for long distance such as driving but when using the glasses at wok I cannot see when I look down or...

Specsavers / Customer service

Kirsty11 on Nov 9, 2016
My two youngest children were booked in for eye appointments today, due to school traffic I was 10 mins late so they could only see one of them which I I understand. My son whom they were about to see has been under a specialist at the Hospital for his eyes since he was small & has also...

Specsavers / Customer Service

Sharnay on Feb 8, 2016
Pathetic Customer Service... I went to Spec-savers in Port Elizabeth at The Bridge, Greenacres this past Saturday I received appalling service from the one staff member that Michelle directed me to that would assist me with frames, she was very rude, sarcastic and didn't show...

Specsavers / Glasses lens

Reviewer43855 on Jan 22, 2016
I recently bought a lovely pair of frames from Specsavers which I was delighted with. However, they are unwearable. From the start they were extremely smeary and in spite of constant cleaning they are always smeary. These lenses are practically impossible to see through and not fit for...

Specsavers / Policy and staff

Reviewer57716 on Sep 28, 2015
Three attempts at the Taunton store to purchase glasses. Staff very focused on sales only. Once had help with choosing frames. Every possible reason excuse given to up the price. They will be very thick lens and we would like them to look pretty on your face. And those frames won't...

Specsavers / Lens scratch

roland1 on Jan 7, 2015
In Oct 2013 I purchased two new lenses for my spectacles with scratch resistance coating from Specsavers Wrexham. Ten months later, the right-hand lens showed a severe scratch after normal cleaning. I had done nothing untoward and in all of my years of having spectacles I gave never seen...

Specsavers / Bad service

mrzyz on May 13, 2014
I have a monthly contact lens plan with you, with £15 per month payment in direct debit. Most recently, I get to travel a lot within Europe because my job, hence I need smaller package of solutions. In my last annual check, I raised the query with my local store, the store assistant/manager...

Specsavers / very poor customer services

elsie194 on Jan 20, 2014
I have been a customer for over 10 years on a contact lens scheme paying £10 pounds monthly for a lens and solution package which is delivered 3 monthly to my door. I have had no package the last few months so was expecting a new pack coming through my door any time from January...

Specsavers / Lens mail scam

Yvonne Wallace on Sep 12, 2013
I have been a lens mail customer for approx 12 years and have experienced a fairly smooth service, that is until 2 years ago. Late delivery dates have become increasingly common now, this means I run out of lenses therefore forcing me to go to the branch and purchase another box to keep me...

Specsavers / using nudity to advertise

Mottley on May 20, 2013
I have complained regarding this add for specsavers using nudity in a time zone where children are watching. It is such a lazy way to advertise. It is not hat hard to be funny without nudity or profanity. I still laugh about he yellow pages adds. Why should I be subjected to seeing a naked...

Specsavers / Contact lens service

Xravia on Feb 19, 2013
I am sorry to say that I need to put in a complaint regarding the Aberystwth branch of Specsavers. I initially had a contact lense appointment in December 2012 for which a pair of trial lenses had been ordered for me to put in an hour prior to this appointment. I picked these lenses up...


rjoy on Dec 7, 2012
I bought a pair of glasses in Specsavers last March, and noticed upon receipt of the glasses, that the lenses were poorly fitted. I took them back to the store, and they refitted them. However, the problem continued and I have had to return every 4-6 weeks to complain about the fact that...

Specsavers / unhelpfull staff

A LIGHTFOOT on Jun 20, 2012
When i asked the manager at the branch in MILL GATE SHOPPING CENTRE, BURY, LANCASHIRE, BL9 0BX for a copy of the complaints procedure she gave me a card for the shop and said put it in writing and send it in, AND THEN THE OTHER SHOP ASSISTANT CHIPPED IN, AND WE DEAL WITH THE COMPLAINTS...

Specsavers / Glasses

Flora Prophet on Jun 2, 2012
Had appointment at opticians today to pick up my Vari focul glasses and sun glasses today 2nd June but received a call yesterday to say that there was a problem with sun glasses and they would not be ready until next week I am going on holiday on Tuesday the 5th and required them for thi...

Specsavers / eye test

Stephen Delaney on May 30, 2012
After two eye exam..inations i was prescribed the tottaly wrong prescription. i have always used specsavers but never again. the service was very amaturist and basically they could not be bothered. Thank god i went to Boots where the service was excellent. i have spoken to many friends who...

Specsavers / Customer Care (Or lack of)

sallsadip on May 20, 2012
A copy of my complaint...If I can find someone to send it to! I am writing with regards to my disappointment with the service, or rather lack of, of Wolverhampton Specsavers over the last 12 months. I have used Specsavers since a very, very young age and have had glasses from you every...

Specsavers / Optometrists

C_D on Apr 3, 2012
I have visited two different branches in Surrey and recipient of patronising, arrogant optometrists. How can such professionals exist?

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