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Sugar Popped Customer Service Phone, Email, Contacts

Sugar Popped
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1.0 11 Reviews

Sugar Popped Complaints Summary

0 Resolved
11 Unresolved
Our verdict: Engaging with Sugar Popped at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Sugar Popped reviews & complaints 11

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Newest Sugar Popped reviews & complaints

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3:42 pm EDT
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Sugar Popped Product

I should have listened to the reviews and not ordered from this company. I placed an order over a month ago and still haven't received my order.

I have sent out at 2 emails regarding the status of my order. Still have not received any information on my order monday morning I will be contacting my bank to reverse the charges. Do not order from this company.

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11:53 am EDT

Sugar Popped Scam

I made a purchased on 4/12/23 from their site and I haven't got a update from UPS of when my items will be delivered. UPS stated that a label has been created, but they haven't received the package yet. I've never received an estimated date of delivery for my items or new notifications from UPS or Sugar Popped. I have called and left a voicemail, did a live chat, and emailed Sugar Popped and all contact sources I used were without any response back from them.

I am a new customer to their site and it's already horrible customer service with scam vibes. I will never order anything else from that site again!

Desired outcome: Cancel the order and refund back my money

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11:30 am EST
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Sugar Popped Commande

Bonjour,
J'ai effectué une commande le 8 décembre et je n'ai jamais reçu ma commande, je suis vraiment déçu de votre site j'exige un remboursement dans les plus brefs délais

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2:43 pm EST

Sugar Popped Sent Incorrect Item!!!

I was sent the incorrect item. I attempted to reach out via phone and email. That was a waste of time because I never received a response. They never answer the phone or responds to emails. In turn I decided to go to their Instagram page and leave a public review on a post. Ah Ha! Well it did the trick, unfortunately I was still left without. They acknowledged they would send the correct item immediately, and in the meantime sent me a free return label to send back the incorrect one, and a measly $10 store credit(for the mistake). Well I sent back the incorrect item and I am still left without my item and stuck out of $47.95. I still have yet to receive a phone call, email or my item. Please be aware when ordering from them.

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8:09 pm EST
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Sugar Popped sugar popped

Placed an order on Dec. 20, 2019. Got an email saying a shipping label was created and tracking would be updated but never was. So I called usps and they told me that sugar popped did not send my package and that they only downloaded the shipping label. So I called sugar popped and finally they pickup and say by the end of the day tracking would be updated but that did not happen. 50 dollars gone. Will be reporting and getting justice!

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7:32 pm EDT

Sugar Popped money taken no item received

I purchased an item in august 2019. It is now october 2019, I was charged but did not receive my item. Worst part was I made several attempts to contact them using all contact methods & received a response from johnathan in september stating he would either ship item or refund my money. This was a joke. I'll be sure to share my horrible experience with other women. Please save yourself & do not order from this site.

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12:12 pm EDT

Sugar Popped teddy v set

They do present nice items on Instagram however their customer service is piss poor and on that alone I would highly recommend nobody spend any money with them. Furthermore I would not spend money with a company who doesn't have a physical location again. This company has methods of contact but does not respond on any level and when someone does respond they do not follow through. Worst business ever

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9:06 am EDT
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Sugar Popped one piece jumper

I ordered two jumpsuits from this company only received one of the jumpsuits and have been trying to contact them for almost 2 weeks about my order either a refund or the jumpsuit. My order number is 32580.
Sometimes a response to a customer about their order and reliable service will take you a long way. im very dissapointed in this as im not rich and do not have money to waste.

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6:19 pm EDT

Sugar Popped customer service & no item received after charged

I placed an order in August 2019. It has now been over a month & I have not received the item & waS charged for the item. When I placed the order I received confirmation & a tracking number. After a week, there was no item received & tracking status stated the shipping label was created & postal was awaiting for item. I have tried contacting them using every contact method available, with no response. I have ordered from them twice before this & there was no issue. So I'm not sure what's up with them. I just hope to eventually receive full refund or my item.

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6:46 pm EDT

Sugar Popped scam

This company is horrible! I place an order 2/25. Received an email that a tracking label was created, 2/5 i've heard nothing since. Contacted usps and they told me a label was created but no package was received! So I emailed sugarpopped several times regarding where's my order because my account has been charged? Not one reply!
I contacted the number listed on their website several times and no answer, I even reached out by chat which I later find out is not really a person to person chat (still no reply) it is now onemonth later no response no package and they still have my money which I will be disputing with my bank at this time! Please do not waste your hard earned money on this website! They are not legit. Thank me later.

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RWilliams20
, US
Dec 10, 2019 4:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This company is a complete scam. I ordered from them weeks ago and have not gotten a response or my package. I am reporting them to the BBB, but I am also contacting a fraud lawyer. They have stolen my money and this is NOT okay! I spoke with someone via their live chat on their website and was told that I would receive my item in 1-2 business days, and I still did not get anything. The shipping label was created but they have not dropped off my item. I am livid. Do NOT buy from them! You will regret it.

C
C
CreditChick
, US
Jun 17, 2019 6:19 pm EDT

Worst customer service ever. Sent me a dirty item and then lied about sending me a return shipping label and ignored my DMs until I posted how they REALLY treat their customers underneath their IG post. I got a response back then! Then I had to email them to ask for MY money back well over a week after they got their used dirty item back. NEVER AGAIN! And if they lie and try to say that’s not what happened I will post every single screen shot.

ComplaintsBoard
K
11:16 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sugar Popped - scam and bad service

I order 3 dresses from this company may 15th 2015. Got them by may 22, 2015. I got home from work and was happy the package came in. The dresses looked gorgeous online. It was sent in a plastic bag (how cheap), but I didn't think much of it. So I opened the bag and tooked out the dresses. Ok the first one was a pink belted bodycon dress. The second one wa...

Read full review of Sugar Popped and 9 comments
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Phone number

+1 (888) 580-9136

Website

www.sugarpopped.com

Most discussed Sugar Popped complaints

scam and bad service
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