Southern Motiona couch and a loveseat, barely sit in the chair not sure how it's holding up

Have owned this furniture less than one year actually less them 10 months as we were delivered in January and didn't even sit on it and till after mid February due to being out of town to a death of my daughter. Neither here nor there the foam in the cushions have not held up feels like we're sitting on the boards and the Springs in the furniture not able to get into their to add any foam or support which should not be necessary and just less than a year. M getting the run around from the furniture store we purchased it from and we are not a year only net and feel like we have spent a huge amount of dollars for this furniture and now it sits like a rock!

a couch and a loveseat, barely sit in the chair not sure how it's holding up

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