Sonywarranty?

A
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a verified customer
Verified customer

Apparently the Warranty that comes with each consumer product that we buy is worth only the ink on paper and believe me it's really not worth that much.

I bought the latest SON Y 65" Full HD from Courts Tampines in November 2015 and after 3 months, it started to reboot/restart by itself for no apparent reason. I called Courts and was told by them that I should contact SONY directly, I did so and was guided by their customer service staff on the phone to do an update of software (which took about 20mins). On the on-set It seemed to have solved the problem but 2 days later it suffered the same rebooting problem. I called SONY again and was told that a technician would be send to physically check the problem.

The technician came and after doing a trouble shoot and another software update, I was told that "it should work fine". A few days later, it again rebooted/restarted again and gain and once more the technician came but left saying that he could not detect the problem. A few days later, it persisted in rebooting/restating by itself (which is very frustrating especially when you are in the midst of watching a exciting movie on HBO). Again I called SONY and was told to send evidence (video clip) to a mobile number. I sent 2 video clips expecting to receive a call with a solution ... preferably to replace the set but no one called.

I had to call a week later only to be told that the in-house expert technical team is still reviewing the video. Another week went by and when I called SONY, was told that I should go back to Courts Tampines (since i bought it from there) for a solution.

I went to Courts Tampines and was told that they will get back to me after checking with SONY to find a solution which might either be changing the motherboard or whatever.

I am very surprised at how patient I have become despite being kicked about like a football and made to feel worst than a pin ball.

It's now almost end April... I think perhaps they are hoping to stretch this for another 8 months to lapse the Warranty.

I am completely done with SONY products and swear WILL NEVER buy another SONY product. Caveat Emptor if you are thinking of buying a SONY product less you suffer the same frustration and tiring experience like I have.

It does not help that Courts Tampines are nonchalant and non-committal in any kind of resolution either.

I will give it another week then bring this matter to CASE Singapore and hope that they can help me out...

I am after all looking to have a TV that is working fine without any issue.

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