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CB Consumer Electronics Sony Complaints #142-161
Sony

Sony review: deception ( 1 comment)

D
Author of the review
12:08 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

The Sony website had a specials on selected electronic products one of them being the SONY 55' 2D-3D WI-FI ETC ETC WITH FREE DELIVERY, as well as a home theatre system with blu-ray wi-fi system also free delivery, and the deal was fantastic, I went on site, and tried to place an order, but there was a system glich, so I contacted a LIVE agent and went ahead placing the order, I clearly asked him the following questions, DID THE 55'HDX 750 2D-3D TELEVISION COME WITH THE 3D GLASSES AND DID THE HOME THEATRE WITH BLU RAY DISC PLAYER COME WITH THE HDMI CABLE, HE SAID LET ME CHECK, AND HE PUT ME ON HOLD, WHEN HE RETURNED, HE CONFIRMED CLEARLY, THAT THE TELEVISION CAME WITH TWO PAIRS OF 3D GLASSES, BUT THE BLU RAY DVD PLAYER DID NOT COME WITH THE HDMI CABLES. I EVEN REMARKED THAT, SAMSUNG GIVES FOUR PAIRS OF GLASSES AND LG TV GIVES SIX PAIRS OF GLASSES, BUT SINCE I WAS KEEN ON SONY I TOLD HIM TO GO AHEAD AND PLACE THE ORDER AND GO AHEAD AND CHARGE AND SHIP IT TO MY ADDRESS. I RECEIVED THE PRODUCTS IN ABOUT 7 DAYS, TO MY SHOCK AND DISAPPOINTENT ESPECIALLY THE KIDS, THERE WERE NO 3 D GLASSES IN THE TELEVISION BOX. UPON CALLING SONY CUSTOMER SERVICE, INCIDENTLY SONY DOES NOT REALLY HAVE A CUSTOMER CARE LINE, YOU SPEAK TO A RANDOM OPERATOR, AND SHE TOOK ALL MY DETAILS, AND SYMPHATISED WITH ME, AND PUT ME ON HOLD TO REPORT TO HER SUPERVISOR, WHEN SHE CAME BACK, ALL SHE SIMPLY SAID, THAT THE AGENT HANDLING MY ORDER, DID NOT KNOW THAT THE 3 D GLASSES OFFER WAS FOR THE PREVIOUS WEEK, I PROTESTED TO TELL HER THAT, AS FAR AS I AM CONCERNED, I WAS TOLD THE TELEVISON HAD THE GLASSES IN THE BOX. AND I PACED AN ORDER WITH THE KNOWLEDGE THAT A 3 D TELEVISION HAS TO COME WITH 3 D GLASSES AS I WAS TOLD BY THE AGENT, ITS NOT MY ISSUE IF THE DEAL WAS FOR THE PREVIOUS WEEK, SONY HAS TO FULFILL THIER OBLIGATION BY WHAT THE SONY AGENT INFORMED ME. ... HOW DO I PROCEED WITH THIS DECEPTION AS SONY IS NOT RESPONDING TOO WELL..

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SonyListens
SonyListens
US
1 complaint
77 comments
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Dec 13, 2012 4:49 pm UTC

Good afternoon dimah 51,

This is Pat Kennedy and I work for Sony on the SonySupportUSA team.

I apologize for this experience and I would like to have one of our online store supervisors review your order and folow up with you.

At your convenience, please email me your order number with contact information. Our email address is SonyListens@am.sony.com

Please refer to Event ID# E56298441 in your message.

Thanking you in advance,

Pat Kennedy
SonySupportUSA

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