Sony Customer Service Contacts
Japan - 108-0075
2235 Shepard Avenue East, Suite 700, Toronto, ON M2J 5C2
Recently I went to BestBuy to purhcase a SONY Vaio latop. After looking up the model and its price online, I figured I could go to the store and buy it. This piece was suggested by my friends who bought the laptop the same day for 350$.
When I swang by the laptop section and asked one of the reps to show me a piece and that I was interested in it, he asked me to wait at the customer service center; puzzled as to why is he asking me to wait at the customer service center and not handing me the laptop, I followed him to CS center. They made me wait for about 15 minutes while the rep and few other BB reps were having a conversation. Finally he had brought me a piece and when he rang it, the product showed up as 599.99$. Once again puzzled I asked the rep that one of my friends had bought it for 350$ just an hour back. The rep told me "You will have to talk to my manager about that", I figured there was something fishy here. I believe store managers are supposed to be courteous and address the buyers questions in a honest and well mannered way. But to be very frank, his mannerism was nothing close to it. Being very disappointed (not for the price but his attitude), I left the store thinking of the way I was humiliated in a store that had a good reputation among many.
Later that day I called my friends to ask about their experience at BB when they went to purchase the same product, couple of them got it for the same price 350$ and when when my colleagues dropped in with my friend who had already purchased one, it was the same manager who said "SORRY, we are not going to sell you this product, as you are accompanying a person who already bought this product... It may be the second piece for him... Its just one per head"... Does this sound like "U are accompanying a minor to the store... U may not purchase liquor... U may feed it to the minor". Finally after a bitter arguement with the manager they had to leave the store without the buy. If I knew all this before going to the store I wouldnt have wasted my time and embarrased myself.
I think BB at this location needs a revamp of their CS and educate their reps how to treat and talk to a customer. I am not saying they should treat you like RICHE RICH but atleast humanly by being a little polite and courteous. Hope I am not being too unrealistic in my ask.
THINGS I'M STILL PUZZLED ABOUT
1. Why was I asked to wait at CS Centet instead of handing me the piece at the laptop section?
2. What could have been the conversation with the reps while I was waiting at the CS center?
3. All 3 of us having a bad experience are Asians, is this Racism? I have not experienced this in another BB.
4. Are reps in BB given training and are they certified in customer service?
5. Can the price of products change every hour at stores?
I bought Sony Ericcson piece last year (Aug, 07). The piece use to regularly under perform under the big brand name. A month ago, RSI (mother board) of the cell phone was damaged automatically and the cell was submitted to the respective service center, since the cell was still in warranty period. No updates are provided by service center on the issue. Everytime on approaching the response given is that the Big Brand Company is short of Mother Board Chips, which seems to be fake and disrespectful for the Brand performance. More on the issue the response from service center to escalate the issue was not entertained. Niether a target date nor updates of the status for the grievance is provided. More on the issue feedback given is that company is under performing now a days and is short of providing service to customer with target time. I think this is matter of big shame to the Brand spreading a negative mindset among valueable customers. I therefore request to please contact the Authorised Service Center located in Mulund West (Mumbai) for solving/escalating the issue and to avoid the escalation of the same to Customer Grievance Court (International Consumer Rights Protection Council- ICRPC )
SONY TRIPOD owners. Just a money saving tip so you don't get taken by Sony. If you are replacing a release plate on your Sony tripod, DON'T BUY IT from Sony.
I called the company, and was told a replacement plate for my $99 tripod is $29.99
plus a heafty shipping cost. The SAME plate under the VELBON BRAND cost me
$5.50 from B&H Photo .(Others list up to $12 as the highest price)
My complaint is that Sony would not tell me the model number of the part and insisted that this is their price. I did a website search and discovered that Sony buys this part as well. So, do your homework before you go directly to the manufacturer (seller!) and keep the profit for yourself.
my name is boss.i am having an airtel sim card with the phone number -[protected].i had subscribed to airtel online and airtel live.but i am not able to browse internet.i received manual internet settings from the customer care.i had contacted customer care more than 15 times telling my problem.they made me to change internet settings more than 5 times.still the problem is not solved.anyhow iam able to download some pictures from the net.but iam not able to download videos.and i am not able to acess yahoo and gmail.i had already subscribed to yahoo.when ever i tries to acess these websites my gprs connection loses automatically.i am losing my money for subscription and i am not able to acess the services offered by airtel.customer care peoples are also not responding properly.they are behaving like they are giving some thing freely.i am able to acess internet and all the services using another airtel sim cards.if the things works in the same manner we customers will lose our trust in airtel.
We recently made a purchase through Alibaba for two Sony Bravia TV's, of course the payment was made done through all the right channels and facilitated by Alibaba who guaranteed insurance of up to $10, 000. Naturally we felt covered and confident that Alibaba would facilitate the deal.
My complaint lies with alibaba and not with the con artist who ripped me off. how can this website act as a facilitator, promise cover of up to $10 000 then when the trouble hits the fan, claim that they had nothing to do with the deal nor did they gurantee anything. this website should not have the right to advertise buyers and sellers especially sellers who post false adverts, when buyers enter the arena and wish to start transacting, the seller steals the money and Alibaba accept no responsibility. to me that is outragious and teh real scam artists are Alibaba.
my advice, stay away from them all together. we have all teh corospndence from ourselves and the buyer and Alibaba, and are willing to share with anyone who wishes to se it.
I had placed an order on 19th March' 2008 for a Sony Digital Camera No.S730, through Indiatimes shopping by Telephone . The Reference No. is. GC1903084205 Executive Mr.Anil Anand. I have paid the entire amount including the shipping cost, which totalled to Rs. 7, 699/-, at the time of placing the order through Visa Credit Card Standard Chartered Bank. The FT no. for the same is [protected]. However, even after 17 days of placing the order, neither have I received the product, nor do I have any update on the status. All my emails to indiatimes were left unresponded, except two. I somehow managed to get their Delhi contact no. ([protected]) . After at least a hundred of calls they gives me only Intract No.564542, I managed to speak to one of the executives named Mr.Anil, Mr.Vipin, Mr.Sanju, Mr.Ashok, I asked her to refund my money as they did not deliver me the product. She said that she will talk to the concerned department and do the needful. She also assured to call me back with the update, but she never called back. Now, whenever I try to reach her, I'm transferred to a phone extension which just keeps ringing or gets terminated. I even tried speaking to their head, Mr. Anil, but I could not reach him either. I must have made at least 10-20 calls today itself, but I never got to speak to Mr.Anil or Mr.Sanju. Each time I call, it's an STD call for me, and I'm wasting my money in making calls to Indiatimes Delhi Office. I have lost my peace of mind and have sleepless nights. I request you to kindly help me to get my money back from Indiatimes Shopping.
Thanks and Regards
C-295, VIVEK VIHAR,
This is to inform you that I had purchase a Sony Ericson Mobile Model No. K790i EMEI No. [protected] from Hot spot, Faridabad vide bill F/1138 book no. 23 dt. 01.10.07. After one month from the date of purchase I was facing Hanging problems in my set and Network shown not reachable. I had given my set to Sony Ericsson service center Address : Aditi Electronics Shops, 147, 1st Floor, Shubham Tower Neelam Bata Road, Faridabad Ph. 4035746, Haryana (India) for repair, after 2 days they had return back and given me the assurance that I will never face this type of problem again. When I had check my set in service centre I found that my mobile set is not ok. I told to them but they had not tried to understand my problem. I had taken my set from service centre without giving receiving.
Due to me business busyness I was not able to give my Mobile set to service centre. Again I had given my Mobile set to service centre for repair
Now I was also facing lot problems again in my set i.e. Joystick, Mick / Speaker phone, Blue tooth not working properly as well as the previous problem Hanging problems and Network shown not reachable again. I had given my set to Service centre on dt. 17.03.2008 they had forward my mobile set to Delhi office for repair. But they had not given me the time when they will give back my mobile set. Thereafter I paid several visits to them followed by phone calls but they are not giving any head After long chase on dt. 29.03.08 my mobile set is return back from Delhi office after repair. Now my mobile set condition is same nothing has improved, but one more problem has accrue i.e while opening the camera flap. Camera is not open. And service centre people told me and try to convince that mobile set is ok. I have to bring back me mobile set. I had refused to bring and given request to change me mobile set which is under warranty period.
I had purchase the Sony Ericsson multimedia mobile for the use of my business. After one month from the date of purchase I am facing lot problems in my mobile set. I am losing my business due to network and other problems. I had purchase the Sony Ericsson on there brand name good quality, better services, etc. but Aditi Electronics - Sony Ericsson service centre had forgot the thumb rule service provider. As on date I am not satisfied with my mobile set. You are requested to please change my mobile set. I will be very thankful to you.
I am a common consumer and facing a tremendous hardship due to such practice of the authorized service centre. I seek your kind intervention to get me the replacement and the compensation for the delay and the strict action against the authorized service centre, M/S Adity Electronics so as to curb such unjustified and unreasonable acts of the manufacturers and service providers.
With best regards
I purchased 1 pc. Sony Ericsson T250i cell phone (IMEI No. [protected]) from M/s Lucky Communication on 16/01/2008 for Rs. 3500 (Bill no. 00/941). After using it for sometime, It stopped working and I complained the same to the authorized service centre of Sony Ericsson (SURI TELICOM. MR. AMIT SHARMA, 454,West Guru Angad Nagar Gurdwara Road, Laxmi Nagar, Delhi-110051 Phone: 011-[protected], [protected]) on 17/01/2008 and deposited my handset With Box vide complaint ID SES08STL10417. On 17/01/2008, I phoned the concerned Service Center & Mr. AMIT SHARMA and he told me that the handset cannot be repaired and further they will replace the same with the new one as it is under warranty period. Subsequently, I deposited the phone accessories full box to them. They were supposed to give the replacement withing 10 to 15 days. Thereafter I paid several visits to them followed by phone calls but they are not giving any head. It is almost 24 days have passed.Mr. SHARMA has finally promised me to give the replacement on 16/02/2008 but again failed. To the most disgust, he is saying a stereotyped message " We cant say, whenever the Company will provide, we will give you the replacement".
I am a common consumer and facing a tremendous hardship due to such practice of the authorized service centre. I seek your kind intervention to get me the replacement and the compensation for the delay and the strict action against the authorized service centre, M/S SURI TELICOM (particularly the concerned officer Mr. AMIT SHARMA) so as to curb such unjustified and unreasonable acts of the manufacturers and service providers.
Consequences : I am without phone. Since I cannot afford to buy a further new handset, I had to take a handset from my friend and that too not on regular basis. I have a grocery shop and without phone, I have been incurring a huge monetary loss and my buyers are giving order to others as they cant
contact me over phone. I have to visit the authorized service centre during the office hours, as
result first I have to close my shop then I visit there.
My Sony Ericsson W900i was working fine until I went and used Sony Ericsson's Update Service. Immediately after the update, which went through without a hitch, the phone function went dead. Tried a number of times using 4 different computers and the phone function remained dead. Checked with Sony Ericsson's hotline and was asked if I have read the disclaimer. Checked with the service center and was told I have to pay just for them to determine if it was their software giving problems. Wrote emails and received no helpful replies. Finally gave it up and got a Nokia N95 8G instead.
Warning to all Sony Ericsson cellphone users - use Sony Ericsson's update service at your own risk. Also, a new Sony Ericsson phone I got for my daughter (before my w900i problem came about) could not save appointments from day one. Did not bother to get it fixed since it will require going to the service center, queue up for over one hour, leave the phone with them for a few days, then queue another one hour when collecting. Too much hassle facing unfriendly customer service staff.
I have a Sony Vaio computer that had a power problem consistent with a recall they published online. After speaking with numerous Sony reps and going through their troubleshooting steps, we confirmed the failure and could not fix it. We also confirmed that it fell within their recall. I was then forwarded to a specific phone number with very limited hours of availability (never when I was available). I called several times but could never reach anyone. The Sony reps I could reach during my hours of availability said they couldn't help me. I asked for email, fax or letter contact with the other department, but they refused to assist me. This went on for months and I contacted several consumer agencies to mediate a solution. Sony refused to accommodate any of them, and they are still refusing to honor their recall and fix my computer. They have been essentially playing games in order to dissuade me from getting this computer fixed under their recall. I used to be a loyal Sony customer, but I plan never to buy any Sony product again as a result of this situation (and the fact that their quality has gone down the tubes over the years). My letters to the corporate office of Sony were ignored. Sony obviously is not concerned about customer service.
Hello, I am Nitin Sagar, a 23 year old software engineer living in Delhi. Last month just prior to Diwali...
I purchased mobile sony ericsson IMEI No:[protected] on 22/09/2007 from Mobile magic 51/8,9th Main, 4th cross, hanumanthanagar, bangalore - 560019, ph:080 [protected]
There is lot of problem in battery backup, message always displays no access (hutch service provider connection is alright), automatically switches off. It does not properly on.
this dealer says he is authorized sony ericsson dealer, but he is not good enough to show that he is authorized dealer. Almost he is cheated by taking the money, now he says i am not responsible and i cannot take for any kind of service.
What is the next step? should sony ericsson kind of company check the dealer creditworthiness, and their dearlership positiveness.
I bought a SONY Blue Ray Disc Player from IEI (Interstate Electronics Inc) in Hazlet. The box was supposed to contain a one Spider Man disc, but it did not. I called IEI, and they gave me SONY 800 number. When I went through 4 numbers from one to the other to find out there is no way you can find who you can talk to within SONY who can rectify the problem.
- when you buy products from IEI, open the box in front of them and make sure the box contains all contents.
- Do NOT buy SONY products, if you can avoid. Service is horrible.
A little over a year ago my wife and I purchased a Sony Handy Cam on the day before we were leaving for Disney World Orlando. The sales person insisted we purchase an extended warranty because the manufacturers warranty would not cover everything and because we were spending $700 on a camera, we agreed it was best to be covered. We used the camera on vacation and several other school events over the past year with no problem.Recently my wife got the camera out of the armoine where it is stored when not in use, only to find that it would not charge or power up. My wife called the store in Livonia where we purchased it and they recommended we bring the camera into the store, and thats what she did. After attempting to resolve the problem in the store it was decided that the camera would have to be shipped off to the warranty provider to be fixed. After several weeks my wife received a call from HHGregg in Livonia Ga., and was told that the extended warranty that we purchased... the same warranty that the sales person assured us would cover everything... would not cover the damages to our camera, because it had been determined that the camera had internal water damage, caused by owner abuse, which is not only impossible, but extremely insulting. After exhausting all attempts to resolve this with the store manager... who in my opinion wasn't very interested in helping me when I was at the store and would not even take my calls, cooperate customer relations... I'm not real sure what their job is, they just directed me back to the store manager... and the regional manager whom no one would give me a contact phone number to, I felt the only thing left to do was to file a formal complaint. Our previous experiences with HHGregg have been good, thats why we are so disappointed about this one. In the year and a half we have lived in Ga. all of our major appliances and electronics have been purchased from HHGregg approximately $10,000. Any assistance with this matter would be greatly appreciated due to the fact I cannot get any resolve from the store manager.
I have purchased Sony Ericsson mobile phone model: W 600 i in US and the same is not working last 2 yrs . When I come back to India I sent it for Repair with ICONET.Chennai.Adyar Brach who advise that the mobile require replacement of PCB Mother Board.
I have also paased message in website of Soney Ercsson and their service provider but nobody responded so far.
I loadging complaint is useless that's what I believe. If any can do anything , pl try to help me inthis regard.
THE CTV WITH THE A/M MODEL I BOUGHT ABOUT 15 DAYS BACK BUT THE SAME STOPS WORKING. I SEEK REPLACEMENT OTHERISE I MOVE TO CONSUMER COURT.
I recently placed an order with a sony style representative from www.sonystyle.com. After placing the order I...
I given K790i as there is some issues like: Sometimes Hangs, Not working with any computer.
The service center taken 24 days to repair it.
They told, some problem with mother board which need to be replace.
Again one day told motherboard is not fitting properly so need total replacement.
But while giving they given another's Mobile set whose cabinet got damaged and with different IMEI no.
Service Center: Smarrtcare Services.
#267,6th Cross, 1st Block,Jyayanagar,
i have bought a sony digital camera DSC-S650 from Moradabad dealer Sony Exclusive Address Avas Vikas Civil Lines Moradabad-244001.
with in week the flas of the camera stoped working i send the person to the shop they refer it to service centre in Moradabad, on reaching there they told that it will be done in New Delhi and a person goes once a week there. but now it is almost 15 days and my problem is still unsolved.
please look in to this matter as i am a regular customer of Sony product. please exchange my camera with a new one.