Snapfish review: Personalized blanket

I am filing a complaint against Snapfish regarding two incorrectly fulfilled orders and serious privacy concerns involving my minor children.

On October 24, 2026, I ordered a personalized photo blanket featuring my children as a birthday gift for their great-grandmother (Order #50189600321431). Instead of receiving my purchase, the blanket was delivered to a complete stranger in Idaho.

Even more concerning, this individual knew my children’s names and had enough personal information to locate me on Facebook and contact me directly. As a parent, I find this extremely disturbing.

After contacting Snapfish customer service, I was assured the issue had been resolved and a replacement would be shipped with priority shipping.

However, when I received my replacement on November 4 (Order #50333100321438), the blanket featured photographs of two completely unfamiliar children.

After contacting customer service for a second time, I was informed that my case needed to be escalated. I was also told Snapfish could send a third replacement but would not issue a refund.

This is unacceptable. Snapfish has failed to fulfill my order correctly twice, and these mistakes have resulted in private photographs of children being delivered to unrelated individuals.

I am requesting a full refund, a written explanation of how these errors occurred, and an investigation into how my children’s photographs and identifying information were disclosed.

Customers should be able to trust a company with their family’s personal photographs. Snapfish’s handling of this situation has severely damaged that trust.

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