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Smoky Mountain Guns & Ammo Customer Service Phone, Email, Contacts
Smoky Mountain Guns & Ammo
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Smoky Mountain Guns & Ammo
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Smoky Mountain Guns & Ammo Complaints Summary

0 Resolved
8 Unresolved
Our verdict: Engaging with Smoky Mountain Guns & Ammo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Smoky Mountain Guns & Ammo complaints 8

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Smoky Mountain Guns & Ammo I didn't get my item or it wasn't shipped!

I didn't get my item or it wasn't shipped! They don't answer my calls or emails! I bought a crossbow on 11/4/22 for $774.54, order # XXXXX. They lied to me twice about when it would be shipped. It's just really frustrating.

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Smoky Mountain Guns & Ammo I bought a gun on 6/9, but then I changed my mind and called to cancel it on 6/13

I bought a gun on 6/9, but then I changed my mind and called to cancel it on 6/13. The company said they canceled my order on 6/14. However, they still charged me $399.99 on 6/16. I called to complain and asked for my money back right away. They said they "processed" the cancellation, but their "merchant" has their own policy and it takes up to 10 business days for a refund. Today is 6/24, which is 10 full business days since I canceled the order, and I still haven't received my refund.

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Smoky Mountain Guns & Ammo I ordered a product from Smoky Mountain Guns & Ammo LLC in March

I ordered a product from Smoky Mountain Guns & Ammo LLC in March. It was supposed to be in stock, but I still haven't received it. I asked for a refund, but they didn't give me my $799.99 back. They canceled my order in mid-May, but I still haven't received my money as of June 24. I made the purchase on March 31, and the item was supposed to be in stock. They never shipped it, so I called them in May to ask for a refund. They suddenly canceled my order in mid-May, but I still haven't received my $799.99. I've been trying to call them for weeks, but nobody answers. Finally, when I called from a different number, someone picked up. They told me to call my bank, but my bank said it's their fault and that the issue is in dispute. They said it could take another 90 days to resolve.

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Is Smoky Mountain Guns & Ammo legit?

Our verdict: Complaints Board's thorough examination reveals Smoky Mountain Guns & Ammo as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Smoky Mountain Guns & Ammo stands out for its commitment to quality and security. Clients considering Smoky Mountain Guns & Ammo should delve into its customer service record to gauge compatibility with their expectations.

Smoky Mountain Guns & Ammo earns 91% level of Trustworthiness

Perfect Trust Endorsement: Smoky Mountain Guns & Ammo achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Smoky Mountain Guns & Ammo. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Smoky Mountain Guns & Ammo has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Smoky Mountain Guns & Ammo has registered the domain name for smga.com for more than one year, which may indicate stability and longevity.

Smga.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Smoky Mountain Guns & Ammo website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Smga.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Smga.com you are considering visiting, which is associated with Smoky Mountain Guns & Ammo, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While Smoky Mountain Guns & Ammo has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the smga.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
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Smoky Mountain Guns & Ammo Ordered 2 things on May 22 (Order XXXXX) and paid in full ($1,199.98) for the things that the company never had

Ordered 2 things on May 22 (Order XXXXX) and paid in full ($1,199.98) for the things that the company never had. Placed an order on May 22 for 2 things (item number GLUXXXXXXXX) worth $1,199.98 and paid in full when I placed the order. I tried to contact the company many times because the order just said it was being processed. Finally, on June 11, I got an email saying that the company was selling guns that they didn't have or could get. So far, I haven't received the things, but they said they would give me a refund.

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Smoky Mountain Guns & Ammo Transaction Date: 11/7/22 Amount Paid: $122.74 (including $15 for "2 day shipping") I bought a firearm optic from Smoky Mountain Guns & Ammo

Transaction Date: 11/7/22
Amount Paid: $122.74 (including $15 for "2 day shipping")

I bought a firearm optic from Smoky Mountain Guns & Ammo LLC. They promised to sell and ship it to me. However, I encountered a problem. They gave me an order number that seems to be incorrect. I've been waiting for several days to receive a shipping confirmation by email, as they said they would send it. But I haven't received anything yet.

I've tried calling their store multiple times during their business hours, but they haven't answered the phone or returned my voicemail. Today, I also sent an email to their orders department, but I haven't received a response.

I'm not sure if they are just really bad at running their business or if they intended to scam customers. It's worth mentioning that I also tried calling the phone number listed on the ComplaintsBoard.com (ComplaintsBoard.com) website, but they didn't answer that one either.

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Smoky Mountain Guns & Ammo I bought somethin' from Smoky Mountain Guns & Ammo LLC, and let me tell ya, they messed up big time

I bought somethin' from Smoky Mountain Guns & Ammo LLC, and let me tell ya, they messed up big time. I ordered an item with an 18 inch piece attached, all nice and snug in a hard case. But what did they do? They sent me an item with a measly 16 inch piece, all crammed in a flimsy cardboard box. Can ya believe it?

I gotta say, it feels like they're takin' advantage of the panic buyin' goin' on right now. They know folks are desperate for these items and their accessories, so they think they can just pull a fast one on us. And to make matters worse, I've been tryin' to reach out to their customer service department, but it's like I'm talkin' to a brick wall. They ain't respondin' to any of my attempts. Ain't that just great?

Well, I ain't gonna take this lyin' down. I'm gonna get in touch with my state's Attorney General, the Attorney General of Tennessee, and the FTC. They gotta know about this online commerce and fraud stuff. I'm also gonna dispute the charges with my credit card company. And you know what? I'm gonna spill the beans to my buddy who's got a massive YouTube followin'. He's got over 400,000 subscribers, and I bet they'll be interested in hearin' about my experience if this mess ain't fixed pronto.

But here's the thing, Smoky Mountain Guns & Ammo LLC, it ain't that hard to fix this. Just swap out the top half of the item with the 16 inch piece for the correct one that I actually paid for. It's as simple as that. So quit ignorin' me and do right by your customers.

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Smoky Mountain Guns & Ammo On April 4, 2022, I ordered a NEW S&W M&P SHIELD EZ .380 PC

On April 4, 2022, I ordered a NEW S&W M&P SHIELD EZ .380 PC. On April 5, 2022, I got invoice #127763-0 that had the Serial # of the item to be shipped. I picked up this gun from my FFL dealer in Naples FL on April 13. 'Cause of some health issues, I couldn't fully check this gun at that time. It wasn't until April 19th that I felt up to fully checking this "new" gun. Here's what I found; this gun was as dirty as if it was a recycled range gun that never got cleaned. Both of the mags were just as dirty as the rest of the gun. The front and rear sights had a lot of wear on the tops, same with the slide, barrel, slide stop, and rails. The barrel inside was heavily coated with the leftovers of spent gunpowder residue and FMJ bullet pieces. As a big fan of S&W guns, there's no way S&W would ever ship such a terrible gun from its factory to a dealer. SMGA's response, dated April 20, was a vague attempt to put the blame on the manufacturer; S&W. I emailed SMGA and asked them to take this gun back and send a brand new .380 gun as a replacement. But now, I wouldn't want a replacement 'cause I might just get another defective gun. Unfair and sneaky business practices? How else would a distributor not carefully check a gun before sending it to a customer?

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Smoky Mountain Guns & Ammo Order for which credit card was charged and scheduled to ship has been changed to pending

Order for which credit card was charged and scheduled to ship has been changed to pending. I've tried reaching out to the vendor multiple times, but they haven't responded. I placed Order # 77269 online for the SW12936 (Smith & Wesson M+P15 Sport II OR w/red/green optic 556) on 6/8. They charged my credit card $679.99 on 6/10. A Fed Ex label was issued on 6/17 (#[protected]) with an expected delivery date of 6/19. However, on 6/20, the Fed Ex tracking system changed the delivery date to pending. When I followed up, they told me to check with SMGA. Here's what I've done to connect with SMGA: 1) On 6/11, I emailed and called to make sure they had the FFL license and everything they needed to ship. I didn't get a direct response, but they sent me a standard response letter asking the FFL licensee to email a copy of their license with the order number. I did that, and a shipping label was issued on 6/17. 2) On 6/20, when the status of the Fed Ex tracking system changed, I emailed and called to ask what was going on and what I should expect. I left a phone message, but they didn't respond. They also didn't respond to my email. 3) On 6/22, I called in the morning and left a voice mail. I gave them until 1:00 PM to get back to me. When they didn't, I called again around 1:00 PM, but their voice mail was full. I sent an email requesting a response by the end of the day or else I would contact ComplaintsBoard.com. That's where we're at now. My desired result is to have a clear understanding of what's happening with my order and to receive the product in a timely manner. I'm worried because even though the product wasn't listed as "out of stock" when I purchased it, it currently is on their website.

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RogerDaily
Chattanooga, US
Dec 25, 2023 6:04 pm EST

The sales reps at the gun counter are very slow, and in my experience, not very well informed on their products. I picked up an online order and the sales guy disappeared for an hour while I waited. He can't back and said he "had to take a $#@!, you wouldn't want me to $#@! my pants now wouldcha?". I won't be back.

Overview of Smoky Mountain Guns & Ammo customer experience

Smoky Mountain Guns & Ammo (smga.com) has garnered numerous consumer complaints, painting a concerning picture of their services. Customers have expressed dissatisfaction with their overall experience, highlighting several negative points. Issues range from poor customer service and unresponsive staff to delayed or incorrect order shipments. Many have reported receiving damaged or defective products, leading to frustration and inconvenience. Additionally, there have been complaints about the company's return policy, with customers facing difficulties in obtaining refunds or exchanges. These recurring problems raise serious concerns about the reliability and professionalism of Smoky Mountain Guns & Ammo.
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Smoky Mountain Guns & Ammo contacts

Phone number

+1 (865) 366-8155

Website

www.smga.com

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