Smart72’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of customers are dissatisfied with HVAC services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
HVAC Service
On July 26th, Smart 72 in San Luis Obispo came out for routine service on our HVAC unit purchased from them 4 years ago. Quoted $89 when making appointment. Only issue was AC air was not cold enough. Technician did inspection & replaced the capacitor in one hour. Invoice was $479! I was preoccupied at the time and wasn’t able to inspect invoice until later. The invoice was vague. No breakdown of parts or labor. Just a flat amount. I’ve called the office to talk to the technician manager for explanation four times & never received a response. It’s apparent I was overcharged as they are avoiding my calls. This is poor customer service to not return calls & not breakdown invoices. In checking with other service companies, $200-$250 is the going rate for capacitor diagnoses & replacement. I would like a minimum refund of $200 to correct the overcharge.
Desired outcome: Refund $200 & a call apologizing for lack of transparency.
Is Smart72 Legit?
Smart72 earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Smart72. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Smart72's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Smart72.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Smart72.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Smart72.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The smart72.com may offer a niche product or service that is only of interest to a smaller audience.
- Smart72 protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of Smart72 complaint handling
-
Smart72 Contacts
-
Smart72 phone numbers+1 (888) 757-0997+1 (888) 757-0997Click up if you have successfully reached Smart72 by calling +1 (888) 757-0997 phone number 0 0 users reported that they have successfully reached Smart72 by calling +1 (888) 757-0997 phone number Click down if you have unsuccessfully reached Smart72 by calling +1 (888) 757-0997 phone number 0 0 users reported that they have UNsuccessfully reached Smart72 by calling +1 (888) 757-0997 phone number
-
Smart72 emailshello@smart72.com99%Confidence score: 99%Support
-
Smart72 address1140 Kendall Rd Ste C, San Luis Obispo, California, 93401-8047, United States
-
Smart72 social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 14, 2025
Angel Oak Arbor Care
2 reviews
Four Seasons Home Services
1 review
Jericho Home Improvements
1 review
Master Electrical Service
16 reviews
James Vito
2 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!