Smart72’s earns a 1.0-star rating from 1 reviews, showing that the majority of customers are dissatisfied with HVAC services.
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HVAC Service
On July 26th, Smart 72 in San Luis Obispo came out for routine service on our HVAC unit purchased from them 4 years ago. Quoted $89 when making appointment. Only issue was AC air was not cold enough. Technician did inspection & replaced the capacitor in one hour. Invoice was $479! I was preoccupied at the time and wasn’t able to inspect invoice until later. The invoice was vague. No breakdown of parts or labor. Just a flat amount. I’ve called the office to talk to the technician manager for explanation four times & never received a response. It’s apparent I was overcharged as they are avoiding my calls. This is poor customer service to not return calls & not breakdown invoices. In checking with other service companies, $200-$250 is the going rate for capacitor diagnoses & replacement. I would like a minimum refund of $200 to correct the overcharge.
Desired outcome: Refund $200 & a call apologizing for lack of transparency.
Is Smart72 legit?
Smart72 earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Smart72. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Smart72.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Smart72.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Smart72 protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Smart72 has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
About Smart72
One of the key points that sets Smart72 apart from others in the industry is their commitment to using only the best equipment and technology available. They understand that the quality of equipment used is directly proportional to the quality of service delivered. As such, they continually invest in the latest tools and equipment to ensure that their installations and repairs are carried out with maximum efficiency and effectiveness.
The company's core values revolve around providing exceptional customer service to their clients. They believe that every customer deserves top-notch service, and they strive to deliver that on every job. Additionally, all Smart72 technicians are highly trained, licensed, and insured, providing customers with peace of mind when hiring them for their HVAC, plumbing, or electrical needs.
Smart72's offerings include 24/7 emergency repairs, installation of new HVAC systems, routine maintenance, plumbing services, electrical repairs, and installation of energy-efficient solutions. They are committed to ensuring that their services are affordable to all customers without compromising on quality or customer satisfaction.
Overall, Smart72 is a reliable, trustworthy provider of HVAC, plumbing, and electrical services. Their commitment to excellence, combined with their superior customer service and use of advanced technology, make them a top pick for homeowners and businesses in need of HVAC, plumbing, or electrical services.
Overview of Smart72 complaint handling
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Smart72 contacts
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Smart72 phone numbers+1 (888) 757-0997+1 (888) 757-0997Click up if you have successfully reached Smart72 by calling +1 (888) 757-0997 phone number 0 0 users reported that they have successfully reached Smart72 by calling +1 (888) 757-0997 phone number Click down if you have UNsuccessfully reached Smart72 by calling +1 (888) 757-0997 phone number 0 0 users reported that they have UNsuccessfully reached Smart72 by calling +1 (888) 757-0997 phone number
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Smart72 emailshello@smart72.com99%Confidence score: 99%Support
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Smart72 address1140 Kendall Rd Ste C, San Luis Obispo, California, 93401-8047, United States
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Smart72 social media
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