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Complaints & Reviews

Garage

We ordered a garage on 11/16/16, it's now been just about 12 weeks with no install date in sight. The contract states 4-8 weeks. They never return my calls and each time I call they transfer me to the manufacturer who said they haven't even gotten to September and October orders let alone think about November orders and maybe March but they don't know. Elephant structure aka carport.com is a joke. They claim to pride themselves on customer service and keeping customer informed every step of the way but once they receive your deposit don't expect a single call.

The rep promised that they would come to install the carport, but still no one did it

I have ordered carport from Elephant Structures. The company also agreed to install the carport, and they...

WRONG PLACING OF CAR PORT

WE BOUGHT A 6000$ CAR PORT FROM CAR PORT .COM . THEY PLACED THE CAR PORT ATLEAST 4 FEET WRONG. THERE IS AN ELECTRIC POLE RIGHT IN FRONT OF THE CAR PORTS ENTRANCE.THIS 20X20 CARPORT IS USELESS FOR US AS WE CANNOT PARK . WHEN THE COMPANY WAS CONTACTED THEY SAID IT WAS THE INSTALLERS FAULT THEY WILL TALK TO THEM . WE MADE SEVERAL PHONE CALLS TO THE COMPANY AND SEVERAL E-MAILS BUT ALL TO NO AVAIL.NOW WE ARE SO FRUSTERATED THAT WE WILL TAKE A LEGEAL COURSE AND WILL ALSO CONTACT BETTER BUSSINESS BUREAU.WE HAVE ALSO CONTACTED THE ELECTRIC COMPANY TO REMOVE THE POLE BUT THEY SAYS IT WILL COST US 15, 000$

  • Nh
    NHabib Feb 05, 2013

    Good Morning,
    I just came across your post and would really like to help you with the situation.
    I would appreciate it if you can call me on the phone number listed below.
    Elephant Structures
    828-355-7121 ext:1406
    Thank you and have a great day.

    0 Votes
  • Iv
    Ivezy Dec 12, 2018

    What a scam. A NorthCarolina company soliciting metal building bids around the US and once they have the down payment, sub the work out to who ever. No accountability and virtually no communications. Went from 4 week delivery to
    More than 12 Weeks. Do yourself a huge favor and avoid the stress, buy local for your carport.

    0 Votes