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Christone Enterprises

www.christone.com

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4:53 pm EDT
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Christone Enterprises Falsely charging for cleaning fee

Recently moved out of a house that was dirtier when I moved in than when I moved out. Their instructions state if you clean the house and it is not up to standards then they will charge you so they recommend hiring someone. So I paid $300 to have someone clean the house (Previously used this person for a move out before and passed) About a month down the road I received my refund with a $312.50 charge for cleaning. I went and questioned this and I said why did I get charged when I hired a cleaning crew, I was informed it is a given that if it is not clean they will charge me. I said that is not what your paperwork says and Lydia Mountain says well it is a given. I said why would I hire someone if you were still going to charge me a cleaning fee. I also asked why there were not contacting the cleaning company to make any corrections. She said nothing. I disputed this and just today (2 weeks later) they refunded $156 of the $312.50 cleaning fee still not the entire amount with the place was not cleaned. I would NEVER have hired a company to clean. DO NOT CLEAN your house they are still going to charge you the cleaning fee whether you hire someone or not! Save your money for your moving... Very unprofessional all the way around! The Lies and false paperwork you receive about the requirements for moving out.

Desired outcome: Full refund of my cleaning fee

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Overview of Christone Enterprises complaint handling

Christone Enterprises reviews first appeared on Complaints Board on Jun 17, 2023. The latest review Falsely charging for cleaning fee was posted on Jun 17, 2023. Christone Enterprises has an average consumer rating of 1 stars from 1 reviews. Christone Enterprises has resolved 0 complaints.
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  1. Christone Enterprises Contacts

  2. Christone Enterprises phone numbers
    Click up if you have successfully reached Christone Enterprises by calling +1 (618) 624-2502 phone number 0 0 users reported that they have successfully reached Christone Enterprises by calling +1 (618) 624-2502 phone number Click down if you have unsuccessfully reached Christone Enterprises by calling +1 (618) 624-2502 phone number 0 0 users reported that they have UNsuccessfully reached Christone Enterprises by calling +1 (618) 624-2502 phone number
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  4. Christone Enterprises address
    125 W 1st St, O Fallon, Illinois, 62269-2051, United States
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  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 06, 2025
Christone Enterprises Category
Christone Enterprises is ranked 1151 among 1190 companies in the Construction and Maintenance category