SUBMIT A COMPLAINT

SM Supermalls / SM Prime Holdingssm lucena city

1
H Jul 23, 2019

I would like to make a formal complain about the experience I had yesterday from Sm city Lucena terminal.
I am 35 weeks pregnant and trying to get home, Tayabas City, with my husband and 5 year old daughter. While approaching the terminal (Van) for Tayabas, I asked the barker if we could still fit in but with arrogance he asked me to fall in line. Seeing my condition, i was hoping that he will prioritize me because I am pregnant but he did not, and even asked me and my family to fall in line and sit at the back.

Please have everyone understood that senior, pwd and pregnant should be prioritized even at the terminal.

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