SM City Clark — arrogant cashier
I was waiting for my turn to pay my credit card due at SM City Clark Business Office. My number was 42. The one who was to attend to us was just talking with her colleague. (BTW the name of the cashier/staff is Carolina Garunay) All of us who were in line were already becoming impatient, and when my seatmate told me that she has been waiting for more than 30 minutes already, I started to blurt out "What's keeping them BUSY?" And that's the only time that Carolina went back to her place and started getting our payments. (I stayed there for 45 minutes...) When It was my turn to pay, I asked her what kept them from giving their time to us, and Carolina just told me, with an expressionless face:" I was talking to my supervisor over the phone...you gen go to my supervisor if you want..." Is this how SM train their people: they do not even know how to apologize? The least she could have done is to say "sorry for the delay" and not act as if saying her supervisor INTERRUPTED her work, so our time does not matter anymore? SM Clark...shame on you. Anyway, there are other department stores like Marquee and Robinsons who may not be as big as them but are more professional and customer oriented.