I purchased this top of the line mattress at Sleepy's in 2004. It is a beautiful double pillow top. I loved it, but it was a few grand and out of my price range. The saleswoman told me that she had a few of last years white model left in the warehouse for only $650 for both mattress and boxspring. The only difference being that the newer one was a beautiful gold color and last years model was white. Ok, no problem. I could deal with that. So I bought it.
The first night that I slept on it, I noticed a little difference in the feel from the showroom model. It was softer and felt as though it had less support. As time went on, I could feel the support leaving the mattress. I flipped it regularly which initially helped. But now, four years later, even if I flip it, it goes back to a sag in the middle after only ..oh maybe 1/2 hour TOPS! The sag is pretty bad. You don't really see it, because the pillow top masks the sag. When you lie down on it, you really feel the support missing. My girlfriend and I both roll together towards the middle. It's a full size mattress and I literally have to hang onto the edge of the bed to maintain any support.
This mattress has been slowly but surely giving me backaches for years now. It just progressed to intolerable. No kidding. I thought it was my fault as I worked out alot and ran in marathons. I basically did not think that it was the bed causing my back pain or contributing to it. However, I went to a Shriner's Ball(I'm a Shriner) at the Holiday Inn in Suffern, NY, and stayed the night. I woke up the next morning and my back was feeling great and I even have a recent on the job back injury! I was walking around upright and feeling really great & well rested! I looked at the Holiday Inn mattress and it was just a plain, inexpensive type...can't remember the brand..don't think it was on the label. But the point is that I got on the horn & called Sleepy's the next day!
They sent out an inspector who was a great guy, from Bed Chek, LLC. He whipped out a red metal bar, which is a faulty method of testing if the mattress is faulty especially on pillow tops, & measured it from head to foot on the bed. On one side it had a 1 1/2" depression, but when flipped it was 1 1/8". The plastic was not removed from the boxspring so that check was not accepted by Sleepy's. The second time he came, he measured from side to side. It had 1" on both sides. Well of course, I sleep on the edges of the bed! So Sleepy's denied my claim.
Here's another kicker: The model that I bought, had to have 2" depression on BOTH SIDES to warrant a replacement! The 2005 model, the one that I was originally thinking of buying, only had to have 1 1/2" depression on both sides. Kings Down changed the warranty on that the 2005 model. The salewoman didn't tell me that! She said only the color was different.
Ok so, Bed Chek, LLC, came out a few days ago as I complained and it was a new year...(you get 2 free checks per calendar year with Sleepy's or they make you pay $50!). This time the mattress sag was
1 1/2" on one side and 1 5/8" on the other. If they don't replace it w/o charging me. It's lawsuit time.
The person who is in charge of replacement, a friendly enough woman, (I won't mention her name), has seemed very concerned, but honestly, she only has offered to give me a discount on a new bed set. On a $1, 600 dollar set, she offered to sell it to me at the discounted rate of $650. I told her no thanks as that's what I paid Sleepy's for my bed set originally! Four years of poor quality sleep!
Finally, you would think that if a company were to find out that a member of FDNY EMS, who received a back injury on the job, would get some special attention from this company. Not a chance! I'm lying in bed at home trying to recooperate and the bed is only adding to my misery. I've had to sleep on my workout matt because of this bed. EMT's do not get paid much, but we give so much. I can't afford to replace this defective mattress with my own hard earned money. This is a true story. Think I'm kidding? I'm not.
Remember these words from an EMT who one day may be doing CPR on a member of your family:
I would not recommend Sleepy's or Kings Down.