Menu
Register
Write a review File a complaint
Sleep Number Customer Service Phone, Email, Contacts

Sleep Number
Reviews and Complaints

Sleep Number's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.sleepnumber.com

Learn how the rating is calculated

2.1 13 Reviews 265 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Sleep Number Complaints 265

ComplaintsBoard
P
7:05 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sleep Number bed bugs came with the bed

March 3, 2010 we had the bed delivered to our newly remodled beautiful home. We had company here and they saw them carry the sleep number bed inside and set it up on the spotless new white carpet.

They left more than the bed. While laying on the bed after they left a bedbug crawled towards me. My company saw them on the floor where the men had the boxes and had been standing. They killed more than 5 bed bugs then i got everyone out of there to call the pest control company.

I called the driver immediately and warned him so he wouldn't take any bugs into his house around his children since we were the last delivery of the day.

The driver thanked me and said it has happened before while delivering other sleep number beds. (They haul away dirty old mattresses and they are inside with the new beds)

We paid $200. 00 for exterminators to kill the bedbugs with their treatments within the first 2 hours.

The sleepnumber company has not helped us with this problem at all. They haven't even apologized.

I am still tooooooooooooo angry to write anymore except to say you'll see me carring a sign at the store on sunday in protest of sleep number bed's business ethics.

Read full review of Sleep Number and 7 comments
Update by Pleasemaranatha
Mar 18, 2010 6:03 pm EDT

Yes, you can help. We are still waiting for the $200.00 check from your compsany.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
V
V
Victoria Bye
US
Apr 22, 2017 4:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought my bed in Dec 2017 and almost immediately began to be bit, on average about twice a week.
I was more concerned about how uncomfortable the mattress was, as I had an old back injury I was searching for relief from and spent some months initially complaining about the cost vs. benefits of an air mattress with a foam topper improving my restless sleep.
Once the company provided a new gel topper, the bug situation became the prominent issue.
I noticed two new bites, usually on my legs or inside my pajama waistband about twice a week. We have mosquitoes during the wet months and so attributed the bites to that, but there was this nagging intuition that the bites began with the new bed.
Months later, the frequency and amount of bites have increased incrementally and always in the same area.
We've torn the bed apart, vacuumed, washed bedding, bought new mattress cover, moved the mattress to look for eggs, etc. but can't find the source.
Now we need to bomb for bugs, and god, wadda hassle it's become!
I just want to get rid of the nasty thing. Customer service denies they send out buggy beds, yet old mattresses are on the truck with new, and our delivery was the last one of the day. They will Sell me a new bed, but won't accommodate me for the bugs they brought into my bedroom.
I'm so over this bed, and we will be paying it off for months! I just want it out of my house.

V
V
Victoria Bye
US
Apr 22, 2017 7:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Correction:bed was purchased Dec 2016

W
W
wixnstix
Leesburg, US
Aug 30, 2012 3:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

We returned our bed and received a refund 85 days after we bought it... we are still dealing with the VA department of health who are looking into the issue. do you live in VA as well? Would love to talk more with you about this... I think there should be a class action lawsuit against them. I spent $2625 getting my house treated fir the bugs... I am still waiting for them to pay for that... my email is wix_n_stix (at) Yahoo (dot) com lets talk more. Jen

T
T
tracertimestar
L.A., US
Aug 29, 2012 9:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OMG! I only wish I had seen all this before we purchased our Sleep number bed. We have just discovered our infestation a mere 9 days after the extra foam and "cooling mattress topper" were delivered to our door to prevent us from triggering the 30 day return policy! We feel lucky that we are able to return the mattress. We were told by Sleep Number Co that it was IMPOSSIBLE and they could not accept return if we had BB. My brilliant Husband told them that if they said there were no BB then we said there were no BB and we wanted to trigger the return. What can we do! IF we pursue the BB issue they will NOT accept return of bed! I have lived here over 25 years and NEVER EVER had this issue! Consumer Beware!

W
W
wixnstix
Leesburg, US
Aug 18, 2012 10:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Here is an email that I sent to Sleep Number this morning- they told me to email customer service...

We purchased our sleep number in April, and my bed was delivered on May 24th, 2012 We had great service with the initial purchase at the sleep number store in the Dulles Town Center in Sterling, VA. About 3 weeks after the delivery of our bed, we started noticing marks under our pillows. We didn't know what the marks were from. A few weeks later we were headed to bed and I saw a bug in my bed, I killed it and noticed that there were more marks then there had previously been. We thought that this bug was a tick, because we live in an area where there is a large population of deer ticks... Again, this was no big deal because I killed it and flushed it away...

Then about 2 weeks ago, my husband went to the doctor for a sinus infection and asked him about marks that were on his body, he thought is was a rash, the doctor said it was bug bites, but couldn't tell what kind of bug had done it. On Tuesday night (August 14th) I went to bed, and when my husband came upstairs he mentioned about me having bites on my arms... he then decided to tear my bed apart because he had finally put all the pieces together from the other issues that we were having.

I talked to Kimberly from the Dulles Town Center Store on August 15th, and she told me to call the corporate headquarters because she was not sure what to do at store level, but that corporate would definitely be able to rectify the situation. I then called on the 16th of August and talked to a gentleman (I didn't get his name) but he told me that he talked to a supervisor and that they were not giving him the answers that he needed, so he was going to have a woman call me back (Her last name was Hainus, I cannot remember her first name - but I do have it written down on my desk at work where I made my calls from)

I waited 24 hours and when Ms. Hainus didn't return my call, I called back and talked to another woman (who then after not helping me as I had asked, and after repeatedly asking for a supervisor - I handed the phone to my husband who was able to get her to transfer him to a supervisor, and he talked to them) - If you need his name as well I can get that for you, as it is at my desk at work (Your hours do not allow me to get ahold of anyone during the day once I am home)

The supervisor that my husband talked to said that there was NO WAY that the bed bugs could have been delivered into my house because they train their employees to LOOK for these bugs when they are removing and replacing mattresses... we did not have a bed removed, in fact we took our old bed and put it in our sons room, and there are NO BUGS THERE, so they WERE NOT in my home BEFORE the bed was delivered... They came AFTER the bed was delivered.

My husband asked this supervisor about what all the training entails, he asked the following questions in which he could get NO SOLID ANSWERS...

1. How large is a bed bug egg, and can it be seen by your employees? - His response - "I don't Know how big they are"
I can tell you a bed bug egg is small enough that you have to be really looking to see them. I have done PLENTY of research on the internet on how to get rid of them... Which I should have NEVER had to have done if proper handling had been taken when delivering my bed.

2. Do you put the old mattresses on the same truck as the ones being delivered? His response "yes"

3. Are they separated from each other? his response - "I believe there is a partition between them" There was no partition as I was out at the truck when the mattress was delivered.

4. How can you be sure that no bed bugs transferred from one mattress to another? His response "Our employees are trained and I can 100% guarantee you that that did not happen"

5. Then my husband as him HOW he cold guarantee that... his response "I can just guarantee that"

We purchased this bed under the assumption that this would IMPROVE our sleep in bed - This is clearly not happening, since we are getting bit at night and are moving in bed because of the bugs. The interesting thing about bed bugs is that they hate light, and they hide until they smell you in your bed, then they come out to feast on you at night... You only see them in your bed if you are in your bed already and they have started to come out, therefor making it very hard to discover that you have the problem... Thus the fact that it has taken us from May 24th until now to see that this was what our issue was.

All I have asked is that our room is treated for these bugs, since it is only an issue in our bedroom and nowhere else in my home. We have four other bed in our home and NONE of them have bugs - that was the first thing we checked when we had the issues... We have had to sleep elsewhere in our home Since August 15th when we discovered what the actual problem was... I have set off bed bug bombs in my bedroom and when returning to my room, there were still bugs living there (which I have swept up and then discarded the vacuum contents and cleaned the hoses as recommended online for removal)

So now our question is... What are you going to do about it? I have already talked to many people who have wanted to purchase a bed, and who live in my local area. They are now concerned that they will have the same issue and they will most likely purchase a different company's bed. They do not want to have the same headache that I am dealing with. I am prepared to take this to whatever level I need to to get the problem fixed to my satisfaction. I will look forward to hearing from you.

J
J
JB Flynn
Houston, US
Oct 12, 2010 11:12 am EDT

I have a little story for you today. After reading numerous complaints about bed bugs arriving with Select Comforts Sleep Number Beds, I decided to give Select Comfort a call regard the ordeal I am going through right now. Once upon a time, a simple consumer decided that after sleeping for 30 years on a waterbed the time had come to do something new. Therefore, this consumer did all the research and settled on a bed that was not a waterbed as such but had the same principle of comfort. The new bed finally arrived two weeks after the purchase. In anticipation for this great moment, the wife and I decided to renovate the entire master bedroom, toss out the old pillows and go with the latest style in body pillow comfort. New tile floors, new paint job and changing of the old furniture seemed in order too. We decided that this would be a good time to have an exterminator come early from his quarterly visits (In Houston it is very important to have) since the master bedroom was being completely redone anyway. After all the preparation, we assemble the famous bed for which my wife and I had read so much about. After a couple of weeks of fantastic sleep my wife started being bitten by something, what could it be? We immediately thought bed bugs because we had heard about them on so many news stories. We had the exterminators come out for a second visit but no indication on bed bugs where apparent, but they used a special fogger this time anyway. A few day reprieve this gave us but the bits began again. This was completely unacceptable and at this point, we took the matter into our own hands. We took all our bedding, all our clothes, and pillows to the local laundry mat for a complete cleaning. We also decided at this point, because the Sleep Number Bed was easily taken apart that we would take each component to the laundry mat as well. What big surprise we got there. Attached is one example of the pictures taken. The bed frame box cover was completely infested with all stages of bed bugs. We keep a very clean house and the only way this infestation could have occurred was a hitchhiker on a brand new bed. As I write the exterminator is here again, but this time, the bugs should already be gone because we took the Sleep Number components to be cleaned. Although there was shrinkage on all the components, they seemed to fit together. Except for the bed frame box cover which now gives a 1.5 inch view of the black plastic box, a constant reminder of our ugly encounter with Select Comforts hitchhikers…Oh and the rest of the story regarding my 15 minute encounter with customer service Mark hung up on me. I guess the truth hurts even when your employer is to blame.

A
A
Aphton@SelectComfort
Plymouth, US
Mar 18, 2010 8:36 am EDT

George and Joyce Stevens,

My name is Aphton and I work for Select Comfort in the Customer Service dept. and I want to start by offering our deepest condolences for your beginning experience with your new Sleep Number bed.
I have spoken with Tom A. who has advised me that he's in communication with you to help offer relief of the un-invited bed-bugs. Although I'm sure it has been explain that this situation is VERY rare and our technicians are trained to look for bed-bugs situations, I feel terrible that it has happened to you. I truly appreciate you working with us to get this situation under control.

It is our goal at Select Comfort that every customer receive world-class customer service. While it is clear we fell short of that goal, your comments will give us the opportunity to focus on areas we need to improve. We value feedback from our customers and appreciate you taking the time to contact us. If you ever have any questions or concerns we can be contacted in several ways. Sleep Number assistance can be found on Twitter @SleepNumberHelp as well as on Facebook.com/SleepNumber. Please reach out to us in Customer Service if there is anything we can further assist you with.

Congratulations on your purchase we do greatly value you as an owner of a Sleep Number bed.

ComplaintsBoard
P
6:03 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sleep Number sunken in center

Bought Select Comfort Sleep Number bed. Have had only a few years and mattress is badly sunken in center. Really disappointed. I'm a senior with bad back and this has only made condition worse. Stay away from this product.

Read full review of Sleep Number and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
T
T
T Cummings
Navarre, US
Jan 21, 2015 1:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have had the same issue. Sunken in the middle. Called them regarding the warranty. They pro-rated the warranty and we paid the $400+ to get the foam rails and divider replaced (via said prorated warranty). We did this first after talking to the customer service folks and heeding their recommendation to do so, thinking this would solve the issue. It didn't.

Called customer service again, and again they pro-rated the warranty and said it would cost me almost $600 to get a replacement zipper enclosure for the air chambers. (Expanded Queen, model 7000, purchased for $3200+ in 2006) No other options provided.

Customer service also said "I see you used your warranty to get the replacement foam rails/divider. So you should be familiar with how we pro-rate the cost..." So they can see your account when you call in. BEWARE!

So, that would come to around $1, 000 FOR WARRANTY WORK! I could buy a higher end box and mattress set and have money left over for that amount for WARRANTY work!

I haven't had a good night's sleep in over a year... 20 Year Warranty, my eye... what a racket! If I knew back in 2006 what I know now about this company, I wouldn't have purchased this bed! I hope, at least, that the saleslady got a good commission!

BE AWARE!

S
S
steph@sc
Plymouth, US
Mar 09, 2010 2:10 pm EST

Hello there. I’m Stephanie and I work for a member of Select Comfort’s online customer service team. I wanted to apologize for the issue you are experiencing. While this issue is considered normal wear and tear and is not covered under warranty, Select Comfort does offer a foam enhancement that would resolve this issue for a small cost. To receive more information, please call customer service at [protected].

ComplaintsBoard
J
5:14 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sleep Number scam

I am not one to complain but found that I am in a situation where in my opinion there are unfair business practices, lack of customer service and false advertising in place with Select Comfort. My wife and I decided to purchase a sleep number bed as we were told by many people they were the best! We found out we were pregnant and the sleep number bed would may help her sleep better during her pregnancy.

We purchased a bed in Paradise Valley Mall (Arizona)and all seemed well. We ordered, we were told that if we did not like the bed no problem! We had 30 days to exchange or return and we thought that was great! What we did not realize is that we may have initialled some fine print that stated "limited edition and specialty beds are exchange only and you only get a one time exchange in addition to a $200 charge to exchange". We were pretty confused as when we were initialing our paperwork, the sales person was speaking to us and almost seemed as if to divert our attention away from that clause and never explained that to us. Just that that we could exchange or return as advertised. We ordered a limited edition bed but unlike the other regular models, this was not in the showroom to test out. We were sold on the fact it was better then one model and just a bit less then another and if a mattress pad was added (for $300), it equaled the next model up. We slept on the bed for two weeks, spent nearly $2000 between the bed and accessories and was told after going back into the store for exchange "just callcustomer service and I am sure they will help". Well, after getting extremely frustrated with the lack of customer service and inflexibility, I asked for the CEO's e-mail and sent an e-mail to Mr. Bill McLaughlin, President and CEO of Select Comfort. What upsets me the most, is the they say you can not return a bed that is not readily available in theshowroom and there is a one time exchange with a both a $159 home delivery charge and a $199 exchange charge (total $358). After not hearing back from his office, I called and had to leave a message for one of his "CEO Assistants". After playing phone tag with two of them, one of his assistants named John and I connected. We spoke and he said he would look into thecustomer service issue but he could not do a thing for me aside from waive the $159 charge which leaves me paying $199 for any exchange. Basically, I received the same stonewall I received in customer service where he was inflexible and uncaring attitude really upset me. After asking to speak to Mr. McLaughlin, he informed me that Mr. McLaughlin does not take phone calls. In my opinion, something is wrong when a CEO of any company will not speak to a customer. He stated that maybe we should exchange for a bed that is in theshowroom . The issue I have is that the other beds are more then double the price of the bed we were sold. My opinion is that this is their version of a classic bait and switch. They bait you into buying this limited edition bed, do not allow the return like the beds in theshowroom and force the customer into purchasing a more expensive bed later on. Although this does not meet the classic definition of bait and switch as it does not happen at time of purchase, the end result seems the same to me. After researching online, there seems to be hundreds of posts on a multitude of different websites regarding their policies and procedures and it seems we are not the only ones that were misled or upset with Select Comfort business practices.

Update: I did speak to a Howard from the CEO's office today as I finished writing this review and have the same story. Lack of empathy and inflexibility. He defended their position on this matter tooth and nail without taking any of my comments into consideration. We are now stuck with a bed that is not comfortable and we do not want to put any more money in SC's pockets.

Read full review of Sleep Number and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
JArizona
Phoenix, US
Jan 27, 2010 2:24 pm EST

I am not one to complain but found that I am in a situation where in my opinion, unfair business practices, lack of customer service and false advertising are in place with Select Comfort. My wife and I decided to purchase a sleep number bed as we were told by many people they were the best! We found out we were pregnant and the sleep number bed would may help her sleep better during her pregnancy. We purchased a bed in Paradise Valley Mall (Arizona)and all seemed well. We ordered, we were told that if we did not like the bed no problem! We had 30 days to exchange or return and we thought that was great! What we did not realize is that we initialled some fine print that stated "limited edition and specialty beds are exchange only and you only get a one time exchange in addition to a $200 charge to exchange". We were surprised as when we were initialing our paperwork, the sales person was speaking to us and almost diverting our attention away from that clause and never explained that to us, just that we could exchange or return as advertised. We ordered a limited edition bed but unlike the other regular models, this was not in the showroom to test out but were sold on the fact it was better then one model and just a bit less then another and if a mattress pad was added, it equaled the superior model. We slept on the bed for two weeks, spent nearly $2000 between the bed and accessories and was told after going back into the store "just call customer service and I am sure they will help". Well, after getting extremely frustrated with the lack of customer service and inflexibility, I asked for the CEO's e-mail and sent an e-mail to Mr. Bill McLaughlin, President and CEO of Select Comfort. What upsets me the most, is the they say you can not return a bed that is not even readily available in the showroom and there is a one time exchange with a $159 home delivery charge and a $199 exchange charge for a toal of $358.00.

After not hearing back from his office, I called and had left a message for one of his "CEO Assistants". After playing phone tage with two of them, one of his assistants named John and I connected. We spoke and he said he would look into the customer service issue but he coul dnot do a thing for me. Basically, I received the same stonewall I received in customer service where he was inflexible and uncaring attitude really upset me. after asking to speak to Mr. McLaughlin, he informed me that Mr. McLaughlin does not take phone calls. In my opinion, something is wrong when a CEO of any company will not speak to a customer. He stated that maybe we should exchange for a bed that is in the showroom. The issue I have is that is the other beds are double the price of the bed we were sold. I feel as if this is their way a classic bait and switch. They bait you into buying this limited edition bed, do not allow the return like the bed in the showroom and force the customer into purchasing a more expensive bed. After looking online, there seems to be hundreds of posts on a multitude of different websites regarding their policies and procedures and it seems we are not the only ones that were and continue to be misled my Select Comfort.

ComplaintsBoard
B
4:53 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sleep Number loosing air

I also bought a sleep number bed. I have a queen with dual chambers. My side seems to do okay but my husband has landed in a hole and cannot get out. First time I called I was asked to keep a journal of the settings I set the bed to and then what it changed to in the morning. Next time I called I was asked to cap off the chambers and see if the bed still leaked. It did. I had to wait two weeks for them to mail me the caps. Now I call and I have to replace the chamber. I thought when I paid all this money for the bed that I would at least get someone to fix it for me. No I keep having to fix it myself. Don't waste your money. Buy the springs...Either way you have to replace them in a few years.

Read full review of Sleep Number and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
sleepnumberjim
Columbia Heights, US
Feb 19, 2010 1:27 pm EST

Hi, I work for Select Comfort in customer service and wanted to apologize for your recent experience. Air loss on our beds is an extremely rare occurrence, the vast majority of our customers never have to replace a chamber as you did. Our warranty provides for the replacement of parts, but service calls are not included. Over the years we’ve streamlined our troubleshooting to make it as simple as possible, and since no tools or special skills are required, most of our bed owners are easily able to perform any necessary troubleshooting themselves, with the help of our expert customer service representatives, either over the phone or via email.

We include a pair of the caps you requested with every bed we ship, and the instructions recommend that they be placed inside your mattress cover so they’re handy if you should ever need them. We are very sorry if the caps were not included with your original shipment.

We thank you for the opportunity to help you improve your sleep, and hope you won’t hesitate to contact us with any further questions or concerns at [protected].

Best regards,

P
P
Pinski10
Murfreesboro, US
Feb 07, 2010 8:17 am EST

Give me a break, changing the air chamber takes 5 minutes! You really are that mad that they won't send someone out to fix this? No matter what you buy or how much you pay for it, something can always break. I have had on eof these beds for 10 years had to fix it once or twice but they were good about getting the parts out. Try getting warranty repair on a spring matress, i was told they might get to me in 4 weeks!

ComplaintsBoard
O
11:37 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sleep Number poor quality

Cheap piece of crap for $2, 750 and they will not discuss a return. They immediately offered a piece of foam to fix one complaint so obviously this is an ongoing problem for them. Wrote letters to the CEO and he did not respond.

Read full review of Sleep Number and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
sleepnumberjim
Columbia Heights, US
Feb 19, 2010 1:24 pm EST

Hi, I work for Select Comfort in customer service. We’re very sorry to hear that you’re unhappy with your bed. Not knowing which model you own, or how long you’ve had it, I can’t speak specifically to the return policy as some of our beds have a 30 night in-home trial and some beds such as our closeout models, are exchange-only. Because our beds allow two people to set the firmness to their own preference, if one likes it very soft and the other likes it very firm, this can understandably create a “high” and “low” side. To correct this we have foam inserts that will level out the two sides. We don’t send these out with every bed because most couples don’t need them, but if someone calls us and informs us of a high side/low side situation, it’s the first thing we recommend.

We do take the feedback of our customers very seriously at Select Comfort, and will do all we can to resolve your issues and get you sleeping better. Please give us a call at [protected] so we can help.

Jim Freund

Select Comfort Customer Service

I’m a 40!

ComplaintsBoard
A
10:36 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Thanks to SEVERAL other reviews on the Select Comfort Sleep Number beds that indicated the BLACK MOLD problem. After 13 months of terrible hives (and taking lots of medication) we discovered just this morning...BLACK MOLD everywhere on our sleep number bed. My hives only occurred at night...so now we know the cause. What a terrible waste of money! I'm very...

Read full review of Sleep Number and 32 comments
ComplaintsBoard
F
3:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sleep Number defective product

I bought my bed from a mattress firm. They told me that the bed was exactly the same as the sleep number but it is not. The bed had torn in three spots after 5 months of owning it

At first, the bed just wasn't comfortable and we can't figure out why.. we went to the sleep number store, got our numbers (which were wrong from mattress firm) and we were sleeping better but the bed wasn't quite right..

Bed started deflating every night - 2 years into it (of course when the warranty was pro-rated) I am not giving them any more money.. so now.. we are stuck with a broken pump - plastic rotted and tubes finally fell out, two air chambers that don't hold air.. one has a hole (which we didn't put in it).. (have a pillow top impossible to penetrate), box spring is broken, the wood has cracked and it slopes inward, the stiching has wripped out of the bed and the bottom of the box spring.. it is such a mess that we don't sleep on the bed anymore, 4, 250 down the drain.

Read full review of Sleep Number
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
8:02 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband and myself purchased a sleep number bed. It was the top of the line. This bed has never been what we were told ir would be. no matter how high you set the controls the bed still sank in the middle of the baffels. I bought high price matress pads, that did not work. I put blankets under the baffels this did not help. One of us can roll over and...

Read full review of Sleep Number and 1 comment
ComplaintsBoard
J
8:50 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sleep Number return policy

My husbands father ordered a Sleep Number Bed. He had it for the 30-day in home trial period. Two weeks into his "ownership", he died of a sudden heart attack while doing yard work. My husband is very distressed by his fathers passing and has been assigned to handle his fathers estate matters. He contacted the company soon after his fathers passing and was basically told that the contract stands and unless they have ALL of the appropriate paperwork from the courts, and that we are held liable for the bed and payments. The courts and estate settlements take a "process" and there is no way to have all of the documentation this company requires, in such a short period of time. (Not to mention the fact that we live over 1, 000 miles away from the estate.) This company lacks ANY compassion for our situation.

Read full review of Sleep Number
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
6:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sleep Number deceptive &free& in home trial

We decided to try this "Free" in home trial. We were very disappointed. Did not like having to check the air pressure constantly. They dont tell you until after you get it in your home that the air pressure may flutuate up to 10 lbs. Then when we decided that we no longer wanted a bed we could not just jump in to and sleep we called to return it. They charge you $59.99 to have it shipped to your home and on the receipt you sign they state you have to pay for shipping if it is returned. Not only do you pay the shipping to your home but they charge you to ship it back at $29.99 per box which came to over $150.00. Also do not let them talk you in to a Luxlayer top because it is NOT part of the mattress and considered an assessory so you will be stuck with it.

Read full review of Sleep Number
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
12:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sleep Number the bed does not work!!!

First of all the remote stops on any given number so that my 87 yr old grandmother cannot even use the bed. My husband got her the bed so that so could get in and out of the bed easier on her own.

My grandmother is quite mobile. However, when a company promises all that they have in this bed and it doesn't do its job it is completely useless, horrible, unbearable for my grandmother.

In addition, when my grandmother called your company to try and resolve the issues w / her bed your agent on the phone told my 87 yr old grandmother to: unzip the bed, push some buttons and release all of the air out of the bed to start the bed all over again!

If that is how you are going to run your company. . . Why don't you send your 80 yr old grandmother or father out to repair all of these beds?

Read full review of Sleep Number
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
8:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sleep Number i10 mattress

We just spent our first night on our new bed. We chose to set it up ourselves and while the set up was simple, we did encounter a few problems. We have an expensive wooden 4 poster king size frame with a center board. Our bed came with a king size coverlet for the foundation which will not work with our bed frame. We need 2 twin XL coverlets. The foundation is in 2 pieces, why not the coverlet? We also did not receive all the foam which is placed on top of the air bladder. I called customer service this morning and waited 10 minutes before I was able to speak with someone. I explained the problems and was told the missing foam would be sent and should arrive in 7 to 10 days. The customer service rep. agreed to exchange the coverlet and then told me I would have to pay the UPS charge to ship the old coverlet back. I then suggested he could have his $5000 bed shipped back and the UPS charge disappeared. I asked if UPS would pick up the old coverlet and was told I could take it to a UPS store or pay $10 for UPS pickup. I live 25 miles away from the closest UPS store. Also, I set my side at 60, my husband at 45, when we woke, my side was 45 and my husbands was 25. I have just finished reading a LOT of testimonials that are not complimentary of the bed or the company. At this point, I have to agree with the poor customer service comments. I am still on the fence about the bed. Hopefully I have not made a $5000 mistake.

Read full review of Sleep Number
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
6:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sleep Number prorate warranty

It has been almost 3 years now and our dual air chambers have separated leaving a gap in the middle with no support. I called Select Comfort and they had us measure the bed and decided that the mattress cover is defective. This defect is going to cost us $161.00 to fix. This is per the prorated warranty they offer for their product.

I am sorry to say that I was not more skeptical of this warranty thinking, what really could go wrong with a bed mattress anytime soon. Well I stand corrected! I am ashamed that I spent over $1500.00 on a bed from a company that does not stand behind their product better than to offer a prorated warranty. Customer service explained the prorated warranty and offered that I purchase a replacement mattress cover at prorated price or purchase another mattress from another company. I was shocked to receive this answer and it made me aware of how bad of a decision I had made in purchasing this item.

I have no idea what I am going to do to fix this problem but I wanted to warn others before they make the same mistakes I did. I have since found quite a few other people that have either had the same or a different problem and are very upset about how Select Comfort is handing the situation. Just for your information “BBB processed a total of 455 complaints about this company in the last 36 months. The majority of complaints for this company involve the shipping charges to return the bed. The return policy and charges for returns are posted in the stores and on your purchase agreement. Consumers should read the entire purchase agreement before signing.” My complaint to the BBB will be added to these shortly. You would think that reading reviews, paying a lot of money for something and dealing with a well know company would ensure you making a good purchase decision but unfortunately it does not.

Read full review of Sleep Number and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
L
L
LittleFalls
US
Oct 21, 2016 6:11 am EDT

My remote for my Sleepnumber bed no longer works. I went to a store in New Hartford, NY and they gave me a business card for sleepnumber.com but I haven't been able to connect other than the choice of ordering sheets, etc. Please respond to my text or call [protected]

D
D
dj6
1034 Bonhame Ave, US
Nov 13, 2009 1:47 pm EST

This is a complaint about Select Comfort Beds not Sleep Better which dont have the seperation issue. Please correct your misinformation

ComplaintsBoard
T
6:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sleep Number worst bed ever

My i8 double bed (one chamber)was delivered on Sept. 1, 2009 and the pains in my neck and shoulders started the first night. First off, I was very disappointed on how cheap the mattress looked; very thin and not at all like the nice plush one like I tried at the store. That was bad but the pain and lack of sleep was the worst part.
I could not figure out how the bed was so comfortable as I fell asleep only to wake up in pain several times a night until I started checking my number remote. That is when I found out the numbers were going up or down on their own and I do not mean a small fluctuation. My number was 30 and one night it was up to 90 and one morning it was at 0. It went everywhere between too. The bed was not near an outside wall or a air condition vent either. It was just possessed.
In the first 21 days I called the store I bought it from twice and the main office twice. I was told a lot of advice on fixing the problem from keeping a sleep journal to setting the number and unplugging the pump. I did it all but nothing worked. On the 21st day I could not take it another night and called to return the mattress as the contract states you can. Well, I was informed after a long discussion that I HAD to sleep on it for 30 days before I could return it. I told the rep that I was in serious pain and was sleeping 3 to 4 hours a night and I could not take it. She said sorry you have to wait until Oct 1. That is what I did and today they finally came to take it away 40 horrible nights later! I would have danced for joy if I wasn't in so much pain still. Beware that if you do purchase a mattress from Select Comfort you will have to keep it 30 days no matter what. I have learned my lesson and I am truly looking forward to sleeping on my new inner spring mattress tonight!

Read full review of Sleep Number and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Dave Ladely
seatttle, US
Aug 01, 2011 9:43 am EDT

Sleep number has upgraded their mattresses in early 2011. They added a dual zipper which keeps the bladders together, which pretty much eliminated the depressed area that had existed in the middle. An earlier upgrade was an improvement of the remote control, which stabilized the settings. I added a 2" king sized memory foam topper, installed it over both bladders of my queen size bed, and extended it down the sides, so that it was a continuous topper underneath the quilted mattress cover; since it covered the foam sides, the feel of the sides disappeared. Now, the bed feels very much like a high quality traditional mattress, but with the ability to alter the firmness. I have a place in southern Mexico that I may get another bed for, since it doesn't feel hot, and is very light for taking as baggage, though now with fees.

ComplaintsBoard
B
8:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I called the sleep number company to ask about replacing the main mattress pad & slipcover. Its $800+. They said it was more expensive as the one I bought 6 years ago did not comply with federal fire standards. So why didn't they contact customers who had the non compliant covers and inform them of the change? No discount was offered as it is their product that is at fault? Anyone ever encounter this? BAC Napa, Ca

Read full review of Sleep Number and 4 comments
ComplaintsBoard
I
2:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sleep Number poor product

I bought a queen size sleep number bed at our local mall from the Select Comfort store. Worst $1800 I have ever spent. I was disappointed to find out you had to pay shipping UPS and set it up yourself unless you wanted to still pay more money after the purchase price. Set up was complicated, bad directions, pics didn't help any. My bed keeps adjusting the pressure up and down even after double clicking as the guide says to keep the level at that rate. You can go to bed at a 60 and wake up at 15 or 90. I find myself still moving from bed to bed in our house because I hate this overpriced air mattress. Whatever side I lay on - my hip aches after a few hours. I did not get a 3o day trial as they said this was a SPECIAL deal, price, etc. I could only trade up. So bottom line, $1800 gone, no trial period, and stuck with a mattress that I wouldn't even let my guest sleep on as a air mattress.

Read full review of Sleep Number and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
B
B
Bailey Peck
US
Feb 11, 2023 8:29 pm EST

I guess it makes sense that an “air mattress” is gonna eventually leak air or moving parts are going to stop working. I think the biggest takeaway from reading is that it is unfathonable that sleep number actually expects consumers to pay UPS shipping to/from manufacturer for a warrantied product. Shipping costs should be included in the warranty. I can’t believe people have to ship bed parts vs a company that has hundreds of stores can’t offer home repair as part of the warranty. I bet if this was the case many customers would be much happier. Knowing people have to suffer through not having a bed to sleep on after spending thousands of dollars. I wish the sleep number company responses were published as knowing how they resolved these issues would be good. Hope the complaints were truly resolved and not just people giving up.

C
C
Coastalks
Port Orange, US
Jul 23, 2014 3:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We have a Sleep Number and paid dearly for it. This awful bed has caused me to have severe back pain and I find I cannot sleep on the bed all night. I complained to the company and they have offered to tell me what number I should use for sleeping. I have personally tried every number and they don't work. The lower numbers sag the bed the higher numbers make it harder then needed. There is no comfortable sleep number. They refuse to help further without me paying gobs of money and we have already spent over $3000. I would like people to know that the 'sleep number family' is crap and liars.

K
K
Kathy and Alan
Rayne, US
Jan 20, 2012 3:50 pm EST

My toper caved in and the air compressor went out, all they could say is it is out of warranty, Sleep Number beds SUCK

M
M
madonnab
Cypress, US
Oct 19, 2010 2:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I spent just under $1800 to discover I had a crap bed. NO RETURNS WHATSOEVER after 45 days, but no where does it say that! So you're left with the impression that a return would be possible. Buyer's remorse is all you will get from Select Comfort unless you are prepared to spend well over $2000 for a bed that may or may not work. The low end models don't even have a "sleep number" which is a point of hilarity when speaking to a CSR.

Consumer be aware!

K
K
Keff912
Pittsburgh, US
Feb 20, 2010 12:17 am EST

I plan to purchase the p2 model queen for my fiance and me this week. I cannot find a comfortable bed for the life of me. I had a 1500 dollar tempur pedic that flattened in the middle and turn me INTO a rock while trying to sleep instead of sleeping like a rock. It became impossible to turn once laying in it.

So I perfectly understand why you are upset as I would be, as well. However, with logic in mind, did you accept the trade-up exchange to eliminate the possibility that it was that particular bed and/or simply a "lemon"?

I know how much it sucks. Having Tempur Pedic tell me the warranty was good for years then come to find out that "normal wear" should be expect (surely w/ any bed, it is expected to depreciate in its comfort-providing efficiency--what bed doesn't-- but not after only 40 weeks!)
TempurPedic uses (as per THEIR ADDS) material design technology utilized by NASA to withstand the extreme g-force experience during space shuttle to lift-off-to orbit (that's 8 minutes!), so that was my bad to overlook that. Its design has no built-in qualities aimed at maintaining its memory-cells' longevity, in my case. But I never bought a new one b/c its the same material.

SC's beds come with different materials options. Give it a try. If you already have, how is the new one? I certainly don't want to be blowing 2 grand on another failure of a bed =) How did our early ancestors survive!

C
C
Crazycontractor
US
Feb 10, 2010 6:59 pm EST

Sounds to me like this product is WAY over priced. Yet your company takes a VERY laxed view regarding complaints! A product that cost this much money should have the merchant bending over backwards to completely satisfy the customer.

I was prepaired to buy this bed until I read this article...NO WAY NOW! I will also discuss this topic with my friends considering this product. You guys are as bad as Toyota and all other business raping the public of what money we have left! Be ashamed.

ComplaintsBoard
T
2:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sleep Number hoax warranty

I paid almost $2000 for a 5000 series king size Select Comfort bed about 10 years ago. I was told repeatedly that it was a good investment because of their 20 year warranty. Well yesterday the pump failed and my bed deflated - flat. Select Comfort so called "customer service" was happy to inform me that their "limited warranty" covered 50% of the cost to replace the pump. How much is the pump? $450.00, so I only had to pay $225 plus $20 shipping to get my bed back. What a hoax. This is a small, plastic, low pressure, electric air pump worth probably $75 retail. By comparision, I just replaced the core unit to my central vac system for $240. Last year I replaced the pump for my pool filter, $180. These are high power, high output pumps many times the power and pressure of this little plastic hunk of junk that Select Comforts has the audacityto say is worth $450. DON'T GET BENT OVER AND SCEWED. STAY A WAY FROM SELECT COMFORT - THEY ARE SMUG AND DO NOT CARE ABOUT THEIR CUSTOMERS.

Read full review of Sleep Number
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
8:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sleep Number cheaply made

These are cheap beds. Do not waste your time. Once you purchase, all of their "friendly" customer support dissapears. A sleep number bed is just an overpriced air mattress. You can not sleep next to the person in bed with you since the middle is a one foot section of foam that squishes down. The 30 day home trial means that you must keep the cheaply made over glorified camping air mattress for a minimum of 30 days before you can get it returned. Buyer Beware!

Read full review of Sleep Number
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
11:48 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sleep Number terrible bed

I purchased a select comfort 7000 series bed and it has been the worst bed I have ever slept in. I keep reading about people wanting to bring a class action law suit against this company and I think we really need to do it. I am going to contact a lawyer today. I have had my crappy bed for 5 years now it has broken three times. They kept sending me the wrong parts. And it is not easy to have to fix this bed yourself. Well the third time it broke I went to unzip everything and found MOLD on the air chambers. I have been gettting sick lately and now I know why. I have been suffering for months with sinus problems, sore throats, eye problems, coughing, and now I know why. MOLD from this terrible bed. I called the company and there are going to send me all new replacement parts, but I went out yesterday and got a new mattress. I am saving the old one with the mold on it for this lawsuit. I wake up feeling worse in the morning than I did when I went to sleep. My back and head ache. I want my 3000.00 dollars back and we all need to come together and sue this company. I dont want anyone to have to go through what I have gone through.

Read full review of Sleep Number and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
E
E
edwardo151
Camp Hill, US
Jun 03, 2015 11:01 am EDT

We bought a 7000 in 2008 and I never had a good nights rest on my side. Wake up weith back pains etc. so we are selling it. Paid over $4000 for it and selling for $250. Sleep Number beds are a rip off and nothing but a high dollar junk air mattress.

S
S
SickfromSleepnumber
bynum, US
Aug 25, 2010 10:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have a new Select Comfort bed, bought May 2010. The day we set it up, oh the smell...but no worries, its new, out of packaging, will go away...well within 10 days I had a massive respiratory infection, WOKE UP CHOKING on mucas, then bronchitis. Now, 3 months later, every single night I take Tussinex. I told my doctor, who said I have massive swelling of sinuses. Said this only happens at night right? Did you get a new bed? I said YES, 3 months ago, well we checked my infection down to the day, and guess what, BINGO!
I am on prednisone and rhinocort, slept decent first night without coughing, choking in months. I am calling the company and they will refund. I definately want in on a class action, they KNOW this has been an issue. Closeoutcorners@yahoo.com Rebecca

C
C
Chula Vista
Chula Vista, US
Jan 19, 2010 3:58 pm EST

January, 19, 2010
Please contact me when moving forward with this lawsuit. I was on several inhalers, sick for several months until we discovered the mold in our mattress. Wow, what a difference a bed makes...no more inhalers once that bed was out of the house!
We have 2 select comfort beds packaged to be returned for refund and I held on to them with hopes of a lawsuit.

I can be reached at sylvia@tapia.org.
Feel free to contact.

Sincerely, Sylvia Tapia
San Diego, California

F
F
firefighterwek
Marietta, US
Dec 22, 2009 3:14 pm EST

Im in.. I can't stand them.. I haven't had a good nights sleep in 3 years.

ComplaintsBoard
P
9:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm writing about the Select Comfort Sleep Number bed. We've had ours for 4 years. We wanted to replace just the pillowtop (top piece that zips off). However, we were told by customer service that we can't buy just the top part, that we have to buy the entire shell and pillowtop with a cost of approximately $700!!! This is ridiculous. I have talked to...

Read full review of Sleep Number and 5 comments

Sleep Number Reviews 0

Looks like Sleep Number has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Sleep Number, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Sleep Number

Screenshot Sleep Number
Sleep Number offers a range of adjustable, smart beds designed to provide personalized comfort. Their products include mattresses with adjustable firmness, pillows, and bedding accessories. They also provide sleep tracking services to help customers optimize their sleep experience.
How to file a complaint about Sleep Number?

### Guide on How to File a Complaint or Review about Sleep Number on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. Otherwise, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Sleep Number in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Sleep Number. Include key areas, transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents, but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to assist you effectively in filing a complaint or review about Sleep Number on ComplaintsBoard.com.

Overview of Sleep Number complaint handling

Sleep Number reviews first appeared on Complaints Board on Dec 12, 2006. The latest review Mixed Reviews Reflecting Varied Experiences was posted on Mar 27, 2024. The latest complaint Black mold was resolved on Sep 27, 2014. Sleep Number has an average consumer rating of 2 stars from 278 reviews. Sleep Number has resolved 68 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.4
1490 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Sleep Number Contacts

  2. Sleep Number phone numbers
    +1 (763) 551-7000
    +1 (763) 551-7000
    Click up if you have successfully reached Sleep Number by calling +1 (763) 551-7000 phone number 0 0 users reported that they have successfully reached Sleep Number by calling +1 (763) 551-7000 phone number Click down if you have unsuccessfully reached Sleep Number by calling +1 (763) 551-7000 phone number 0 0 users reported that they have UNsuccessfully reached Sleep Number by calling +1 (763) 551-7000 phone number
    Head Office
    +1 (713) 331-0132
    +1 (713) 331-0132
    Click up if you have successfully reached Sleep Number by calling +1 (713) 331-0132 phone number 0 0 users reported that they have successfully reached Sleep Number by calling +1 (713) 331-0132 phone number Click down if you have unsuccessfully reached Sleep Number by calling +1 (713) 331-0132 phone number 0 0 users reported that they have UNsuccessfully reached Sleep Number by calling +1 (713) 331-0132 phone number
    Call or text
    +1 (888) 411-2188
    +1 (888) 411-2188
    Click up if you have successfully reached Sleep Number by calling +1 (888) 411-2188 phone number 0 0 users reported that they have successfully reached Sleep Number by calling +1 (888) 411-2188 phone number Click down if you have unsuccessfully reached Sleep Number by calling +1 (888) 411-2188 phone number 0 0 users reported that they have UNsuccessfully reached Sleep Number by calling +1 (888) 411-2188 phone number
    Call us
    More phone numbers
  3. Sleep Number emails
  4. Sleep Number address
    1001 Third Avenue South, Minneapolis, Minnesota, 55404, United States
  5. Sleep Number social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.