CIBC linked account, first order supposed to be $20 off, and $10 credit every months. These did not apply properly. I was talking to, and they put me on hold for long time saying they were fixing it. Then they disconnected me. I reconnected, and same thing happened again. Both times, about 1 minute wait. Then when I try to reconnect, it said 136 min wait time. My husband went in his account and connected in less than 1 minute. The. They refused to help, saying that they could not see the date I opened account or my order history in their own system. Then they disconnected my husband and put him in a queue with 81 minute hold time. Had a friend connect, and the wait time was still 1 minute. Skip was making it impossible to communicate. They are stealing my money. I provided screenshots of my account showing the credits due, and they refused to apply them
Claimed loss: 30$
Desired outcome: Credits are applied as they are supposed to be
Confidential Information Hidden: This section contains confidential information visible to verified SkipTheDishes representatives only. If you are affiliated with SkipTheDishes, please claim your business to access these details.