AnyVan
Reviews and Complaints

Where do I even start? I booked AnyVan to move a sofa, 2 beds, 13 boxes, a coffee table, 26 framed pictures/mirrors, and a Tiffany lamp — a short local move just 11.3 miles away. The pickup window was 8 AM–12 PM, and drop-off was 1–4 PM. I made it clear in my booking and follow-up that I had a strict legal deadline of 1 PM to vacate the property due to completion.

They turned up at 12:15 PM, 45 minutes before the legal cutoff, with a van already half full of someone else’s stuff. I couldn’t believe it — and neither could my friends and neighbours who witnessed the chaos.

The driver had no idea about the 1 PM deadline and told me he wouldn’t wait more than 15 minutes at the new address — despite AnyVan’s own policy offering paid wait time for £24/hour per driver. That policy, apparently, didn’t apply then. But when he arrived at my new home late at 7:20 PM, he suddenly insisted that I pay £200 directly to him via bank transfer to cover “wait time.” This was never agreed upon, and I felt completely cornered. He was late — and I got charged for it.

In a blind panic, I had to load the van myself with friends, because time was running out. And since there wasn’t enough room on the van, half my belongings were left in my neighbour’s yard in the rain, covered with bags.

I had booked what was essentially a light move — far less than a typical full house removal. In fact, it makes me wonder how AnyVan would ever cope with a standard move involving white goods and large furniture. My items were modest and manageable:
• 1 sofa and 2 beds
• 13 boxes and a coffee table
• 26 framed items (pictures/mirrors)
• 1 Tiffany lamp

No fridge, no washing machine, no wardrobes — just carefully packed, minimal belongings.

Yet I still had to:
• Load the van myself, with friends, under severe pressure
• Leave half my things outside in the rain in a neighbour’s garden
• Accept a delivery seven hours later than expected, at 7:20 PM
• Refuse delivery of someone else’s belongings (children’s toys and nappies)
• Discover multiple missing boxes
• Unpack items that were damaged and carelessly handled, including:
• A Tiffany lamp found upside down, despite a “delicate” label — the shade was dented, the base snapped
• A smashed mirror
• A coffee table scratched so deeply I can’t even look at it

I paid £600 through AnyVan, and then, under pressure, was told to pay an extra £200 directly to the driver. That’s £800 total for a 20-minute journey, broken items, a day of panic, and a level of service that was frankly insulting.

Even the driver said, “They charged you how much? What are you moving — gold? I’d have done this all for £150 tops.” That says it all. The AnyVan platform looks polished, sounds trustworthy, but when it really matters, they fall apart. There’s no accountability, no care, no protection for the customer.

If your move matters — do not trust AnyVan.

- Had to call three separate times to get the correct pick-up (7-10am) and drop-off times (2-4pm) added. The first two people I spoke didn't add them properly (e.g. drop-off time was showing as 10:36am - 3:36pm)

- Didn't get a confirmation through on moving day, and had to call the driver to confirm he was definitely turning up. He told me he had forgot to book the job, and would therefore be arriving after the agreed upon 10am pick-up time (they arrived at 10:15am) If I hadn't have called, they would not have turned up!

- I confirmed with the drivers that the drop-off window in Leeds was 2pm-4pm, which they also confirmed back to me face-to-face before they left. An hour later while I was driving to Leeds, I received a call from them saying they'd be dropping off at 1pm. I had to reiterate again that the drop-off window was 2pm-4pm. They told me they'd be there at 2pm

- At 3pm, they still hadn't turned up. I called AnyVan and asked for information, and the support agent connected the driver to the line and essentially asked me to speak to them myself. The driver told me they'd be there at 4pm, even though they verbally told me 2pm, and the live tracking showed the van was still in Newcastle. Given he must have known this, he essentially lied to me, as it's physically impossible to get a van from Newcastle to Leeds in 1 hour.

- The removal van turned up at 5.30pm (1.5h after the agreed-upon slot time), and I had to help them carry everything from the van to the flat.

I've paid over £500 for this service, and it was absolutely terrible: the support agents were friendly but unhelpful (booking incorrect slots); the drivers' communication was terrible and they were late both to pick up and drop off; the driver lied about them arriving at 4pm knowing that the van was still in Newcastle; I had to spend an hour helping the delivery people carry stuff from the van to the flat. I was really unwell on the day and this whole experience just compounded what was already a very stressful day for me.

It would have been easier, quicker and less stressful to simply hire and drive my own van. I've been refunded the missed delivery slots (£40 - a drop in the ocean of what I paid in total), but I honestly believe the service I was received was so poor that it doesn't a) at all reflect what I asked/paid for, and b) was not worth what I paid anyway.

I booked a van with anyvan to help move my house items from cardiff to swindon. I pre-paid and on the specified date which is July 6th 2024, i was sent a collection time of 12 noon to 3pm and delivery time between 4pm -7pm.

By 12 noon, i called the driver and he said he would be with me by 2pm. I have the housing agent and a driver waiting from 12 noon to 2pm and i reached out to the driver again, he said he would need another 2 hours which is till 4pm.

Now the agent is leaving, i have returned the property key and my stuff is on the floor outside the property. anyvan has not been helpful in anyway, i am stranded outside with all my house items and luggages will be kept outside till God knows when the driver will come.

Right now, I am stranded outside with my properties and this is so unfair and the amount of stress and Anyvan has refused to assist in anyway and has refused any form of refund.

I would like to take full legal actions against Anyvan.

I entered into an agreement with your company on 23/2/2024. I booked a slot yesterday evening at 18.53 for Sunday (25/2/24). Agent on the phone was very pleasant and also gave me nhs discount of £6 After confirming a lot of things I asked if there was a need for a cancellation as the booking was in less then 48 hours, she confirmed a full refund if I cancelled by afternoon today (24/2/24). It just so happened the person I was buying goods worth £30 informed me her partner unknown to her had already sold the items. She did sound unsure of the collection when I was trying to confirm the slot for Sunday and I was relaying this to the agent as she patiently waited for me to give her the go ahead. When I tried to cancel the booking at 9.45am this morning via chat option I was told I will not get the refund as my booking didn't cover the 72/48 hours cancellation. I then contacted the company by telephone and explained to the telephone agent. She too gave me the same reply. This upset me. I then informed her that it was yesterday's telephone agent who confirmed that I will get a full refund should I cancel by afternoon today. She then placed me on hold to speak with management. I was then given an option they would hold my money on account for future use of their services. After the experience I was having I said no to that. She then said she will request my yesterday's call listening and will come back to me. Munira then called me back to inform me of a blatent lie that the agent of yesterday told me I will not get a refund. Unfortunately the booking didn't fall within 72 or even 48 hours as I only placed the call at 18.53 on 23/2/24. I do not need this stress at 66! As it is I am not a well person. Your rules should not apply to me when I only booked the slot yesterday evening to use your services tomorrow 25/2.24. I feel anyvan.com should be flexible with their policies for a full refund taking each case into consideration individually. I had a call back from the agent Munira at 12.50 on the phone saying after listening to my tele conversation of yesterday's booking the agent of yesterday had informed me I will not get a full refund if I cancelled today! what a lie! This is so upsetting! I am requesting you to refund me in full. Also kindly forward me the full 'unedited' recording between myself and your telephone agent of yesterday. Therefore I would request a refund of costs incurred arising from your breach: £133 I look forward to your response within the 14-day deadline in order to resolve this matter amicably.

I am expecting this to be removed.

We have had a shocking time with this company. So many complaints to log in one post but I will try to be brief. Van booked broke down before our move. Sometimes things cannot be helped. Our arrival time was between 10-12. We were told at 11:40 that the van was not coming. After 45mins we were called and told that a van was on its way, and it arrived just before 1pm. What arrived as a man and a woman team in a long wheel based 400 van. That was expected to move the contents of a 4-bed house in one trip. They had no protective sheets, no professional tools, just a big extremely weathered plastic sheet. making things short, we had to use my tools to get the legs of the sofa and somehow the man has warped the tool (power screwdriver). We had to loan them throws to cover the black goods in transit. They have since disappeared. When the van reached its destination, they were awful. The man couldn’t operate a latch on a door and the woman was not really able to carry things to the room (as paid for as an extra everything was left for me to move) only by strength. I watched them try and rugby tackle a sofa through the front door. A 71-year-old family member had to assist and direct because these clowns were something else. We finally had the place to ourselves at 9:30pm when my better half got back, without food or water or shelter while waiting for them to get back and reload. We were offered £35 compensation for a late van but this was taken back off us when drivers refused to take, Furthermore, a tumble dryer was refused when paid for. So many damaged items that we made a complaint. After care was and still is terrible. We are 3 weeks into our claim against them and nothing is moving. We have been fobbed off no less than 8 times with time shoddy deadlines that have all been missed and we have had to chase. Leadership team (we have everyone’s names) have been deliberately obstructed and the moment we show our frustration they warn that we will have our call terminated. Every excuse in the book. If i could leave zero stars I would. We expect a call tomorrow 21/03/2024, then this will be passed to the hands of our legal representation and heading to court. The most recent instalment is where this company who refused to take our dryer even though it was inventory listed have said that if we cant prove that it exists then they won’t cover it in our claim

Please for the love of everything that is pure, do not use these cowboys.

PS. I have been chasing this company through the metaverse and I have spoken to countless people in forums who have all had terrible experiences and all of them have had their negative reviews removed from public view. Clearly something to hide. Do your homework because £45 final reimbursement with a £35 discount on our next move with them is insulting.

28th September 2023. reference number 8025573

Removal of furniture and house items by anyvan who came and packed and removed my items.

I didn't go with them to the storage as I presumed they were professional and I trusted them. Two weeks later I went to storage to retrieve some items and was horrified. My valuable antiques had literally been thrown into storage. Valuable oil painting with a hole in it, antique furniture broken, crystal glass smashed.

Customer care has been appalling. they keep referring me to someone else and nobody will accept responsibility despite me sending them indisputable evidence of the damage. I have supplied quotes of at least £3000.00 for restoration and anyvan finally offered me £230.00 after 10 weeks of disputing.

Obviously I will not accept this and will keep on with my dispute.

I certainly would not recommend using them. I never will again.

Reference AV8147477. Date 25 November 2023. Complaint about driver only. The drivers mate actually helped calm me down. Making me and my daughter not feel as intimidated. I’m a single mum. Fleeing domestic violence and not well enough to lift, dismantle or move. I booked yourselves and the driver was rude. He caused such a scene I was left shaking and extremely intimidating. Had it not been for his colleague he would have moved the boxes only he refused to move most of the things at first. We had a very short time frame to flee and his refusal made this already hard time extremely difficult

I recently used AnyVan to collect and deliver a sofa. I made a booking with the company, reference number AV 811 8883, for a delivery service with the expectation of receiving the item at an early time slot, in order to accommodate my schedule and ensure timely delivery. However, my experience with AnyVan has been nothing short of disappointing and frustrating.

Firstly, the primary issue I encountered was the lack of clear information on the website regarding the delivery time. Nowhere in the terms and conditions, or during the booking process, was it indicated that deliveries could occur as late as 11:00 PM. The absence of such crucial information is misleading and resulted in a situation that inconvenienced me greatly.

Secondly, when I attempted to clarify the delivery time, I called the customer service line and was met with an exceptionally unhelpful and rude representative. This individual, who said her name was Xan Xozwa not only displayed a lack of professionalism but also placed me on silent hold for an inordinate 25 minutes. It appeared that she was unable (or did not want) to get in touch with her manager or another competent colleague, which further added to my frustration.

Furthermore, during my second call to the customer services, I encountered another concerning issue. The representative I spoke to attempted to charge me an additional £150 for delivery on the following day. This is unacceptable, as it not only contradicts the concept of a same-day delivery but is also an unreasonable and unjustifiable expense. I was also informed that "same day" meant a 24-hour slot, which is entirely contrary to the common understanding of the term and is a misrepresentation of your service. She would not transfer me to a manager and hung up the phone.

As I was abroad during the collection & delivery, making international phone calls was both time-consuming and expensive. I paid an additional fee to book the early time slot specifically to ensure that the item would be delivered within a reasonable timeframe. However, having the delivery scheduled for 11:00 PM is not only unreasonable but has caused me a great deal of stress and disrupted a significant portion of my day.

This was my first experience using AnyVan, and regrettably, it has been far from satisfactory. My aim was to save time and minimize stress by choosing the services over my usual provider, but instead, I encountered more inconvenience and frustration.

In light of the above, I requested a full refund of the amount paid for the service. This request is made in consideration of the lack of transparency in the service description, the unprofessional conduct of the customer service representatives, the attempt to charge an unreasonable additional fee for the next day delivery, and the misleading interpretation of "same day" as a 24-hour slot.

A DREADFUL EXPERIENCE and in my opinion the Sales Agents mis-sell.

Wouldn't usually take the time to leave such a scathing review but I've tried with Any Van to resolve and aside from a response rejecting my claims they have simply refused to engage.

We spoke in detail with an AnyVan sales agent on the Friday 16th December 2022 and we made a payment of £1513.20 by credit card. My wife had a long conversation with the sales agent where she provided a detailed list of information on the goods/items being moved plus 30 moving boxes which would be provided and packed for us. I was party to that conversation and the sales agent provided reassurance that one van would be enough for the items listed and that 30 boxes would be plenty and there would be plenty of time for them to pack them as cost which was included in the move price of £1513.20

What transpired was a complete and utter mess. The anyvan contractor (a contractor as I understand despite being told it would be an anyvan employee) arrived and appeared to be in receipt of a list which was completely different to what was discussed on the phone with the sales agent on the 16th December. They also from the outset said that they would only be doing one trip despite multiple trips being mentioned and agreed to by the sales agent as we knew that there was likely two trips in a luton size van (given we'd moved in only two years earlier with a similar amount of items) and we understood that they would be with us for the working day say until 5.30 undertaking multiple trips if required.

In reality what happened was they just left us with the packing boxes for us to make up and pack stuff up and then proceeded to load the van with items that they could take easily and quickly. When they had unloaded the van we asked them to undertake another trip to collect further items aligned to our discussion with the sales agent on Friday 16th December and they refused and this was at around 2.30/3pm. There was enough time to do one more run at least before 5.30.

Given the sums paid of £1513.20 this is exceptionally poor service and extremely poor value for money. If this level of activity and service was made clear to us at the outset of purchasing the service we would have known that anything close to £1,500 was way in excess of what could be considered a reasonable price. It was a complete and utter rip off.

On the basis of the above facts it is my firm opinion that the AnyVan sales representative misrepresented the goods/service we were purchasing to a very significant and material degree. The sales person adopted an overly relaxed attitude to the items we were listing, failed to list them comprehensively and provided reassurances about the help and assistance that would be provided on the day and number of items that would be listed that simply did not materialise.

On the 19th to ensure we were not in breach of our sale contract which would have incurred further penalties and ensure we had vacated the house on the 19th not only did I have to procure and pay for another van to move the remainder of our possessions but I also had to pack the boxes until midnight on the 19th. The additional van costed me £120 for the hours used.

All in all a dreadful experience and would recommend you don't use this company.

My booking number is AV 8094180

on 20th/10/2023

the service was horrible, made us waited for 4 hours, from 1530 to 1930 and when the drivers came, they couldn't speak English, and they refused to loading some of my moving stuff, when i trying to discuss with them, one of the driver had physically pushed me on the floor. when i called the police, they ran away immediately. When i tried to complaint to the company on the phone, the staff started shouting at me.

overall, very horrible experience using their service.

Anyvan company is disgusting. They flaked and lied, they did not contact me until after the delivery date/time scheduled with a copy of this email below. However they also lied to my sister saying their van had broken down and would call her when they were able to show up but never contacted her again.

They lied, they flaked and I found out after the event - AVOID THIS COMPANY AT ALL COST

-----Hi Amira,

I trust this email finds you were well.

I tried giving you a call to better discuss your AnyVan booking AV8032618.

We have been unsuccessful in getting you a driver to come and accommodate you with your move today, due to low availability on drivers within your collection area. Is it possible for us to reschedule your booking for either Wednesday  or Thursday.

I understand this is not ideal, however we do have confirmed drivers available for these days.

Could I politely request that you reply directly to this email with the requested information. Alternately you can reach out to our Live Chat Team. Please click on the link below and wait 5 seconds for the Initiate chat option to appear:

https://www.anyvan.com/contact-us#

With Gratitude,

StaceyCustomer Care Executive 

Absolutely shocking company they are brokers nothing more get a cheap local company and weld on their profit. My removal was two guys who could barely speak English so difficult to have them understand also one man could barely walk and struggled with furniture. I have now got a ruined sideboard that was scratched in move but apparently I’m not covered for that but was offered an amazing £18 compensation to help soften the blow of a £450 replacement. Stay well clear and save money by going to the local guys as half the price and going to be the same quality anyway.

29th June £180 wasted!

We hired AnyVan to move our daughter back home from university. They took a box of valuables which wasn’t part of the move. The box did not arrive at the destination and was the only box missing. We complained to AnyVan who concluded they could not help any further nor does their insurance cover for our lost. We have now reported the theft to the police for further investigation.

Appalling. Do not use this service. Driver arrived 2 hours later than the estimated eta with a full van and no room to load the pick-up. My move was cancelled. I waited all day in the delivery location for a no-show. My neighbour took the day off work to receive the driver at the pick-up location and when he finally arrived he was hostile and uncommunicative and stayed outside the house in his van for an hour before leaving without doing the pick up.

The Anyvan customer service team were IMPOSSIBLE to get hold of (except the sales team) and when I did they were patronizing, passive aggressive, and deflected all blame onto me; stressing their zero refund policy. The person I spoke to was robotic, repetitive, and devoid of any humanity.

To add insult to injury, this evening the driver called me privately to offer an 'under the table' out of hours deal.

I now have to store all my belongings elsewhere and find an alternative. I've spent £££££s on train fares today plus

£106 on AV and have now lost 6 days of my new tenancy agreement as I failed to move in. Untold stress.

The worst part of it all was the expert gas- lighting from AV staff members who commanded me to back up my 'allegations' and quoted their twisted rule book at me. I honestly don't know how they can treat people like this, especially given moving is so challenging.

The favourable reviews are utterly baffling and the insipid response to poor reviews are just pointless.

Any vans drivers left half my belongings behind saying they ran out of room. I had paid extra on the day to fit some items on. They did not take half the original booking and the extras I had been made to pay for on the day. I took up a complaint with them 2 months ago. Yet today I have been told that they can't deal with it because its over two months. That is fault from their customer care team as I have been chasing this up for 2 months.

They then said they could give me back 450 as I paid extra on the day. I was so upset with this as I have lost over £2000 worth of furniture. I've been left buying things new. This was a big move from England to north Scotland. I was also bullied by the driver to give 5 stars or they would not give me my furniture. I have been calling and emailing anyvan for two months. I was told on so many occasions it was being dealt with. Yet I received a email saying they don't deal with complaints taking this long. The fault was with the customer care team

On the 13th March 2023 the removals men turned up early and made it really clear that they would not take a single item over and above what I had itemised. Not one single item without additional costs being accrued and they could give no indication of what those costs were. This I feel was totally unreasonable – there are always going to be some extra items, especially as I was emptying out a storage unit that I couldn’t see the back of and which had been filled by Removals people many months before. I had five small carry on suitcases and a large holiday suitcase filled with clothes and bedding. They were light and there was tons of room on the truck. They refused to take them. I agreed to pay extra for a single bed and a small sofa to go and I had no idea how much I was going to be charged for them, so I dared not agree to pay for anything else as money is so tight. This left me totally screwed as I couldn’t fit them into my car and meant that I had to cram them into my other storage unit and meant that when I got to my new home I had no bedding for the first night and I had to go out and buy more the next day. It also meant that I had to drive back to collect them that first week – a round trip of 308 miles.

But I put that behind me and focused on the move. When they arrived they were hostile right from the beginning. They got Anyvan to phone me to demand an extra £200 because they had to walk too far to the house. I refused. Not all of us can have private drives. They were parked just 8 cars up, as in their vehicle was the eighth car. They could in fact have parked opposite the steps but they would have had to cross the road. They were sullen and unpleasant which was not nice for a woman on her own who was moving far away from everything familiar. I felt threatened and vulnerable. I had said that there were 10 steps up to my house. In fact there were only three. Saving themselves 7 steps for a short extra gently downhill slope. It was not a remotely unreasonable distance to move things and it’s not as though it was a lot of things to move – nowhere near a house-worths. I still have a storage unit stuffed full from the previous large four bedroom house I lived in. They couldn’t even get such a small job right

They said they couldn’t get the bed frame upstairs. I said that it was just an alan key and would take moments to take apart. They said I had to take it apart. I said I didn’t have an alan key but they must have as they knew they were putting the bed together as I had paid extra for that to be done. They left the bed frame wedged into the bathroom doorway, rendering use of that room unusable. And of course it meant that they didn’t reassemble my bed which I had paid for.

To add insult to injury one asked to use my bathroom and left urine all over the toilet seat.

They refused to take any of the boxes upstairs, and not all the furniture. The furniture they did take up was left in the middle of the floor and in the wrong rooms although I asked them to move it. They just ignored me.

They left the sofa in the garden where later on it got rained on multiple times before I could get someone to help me to move it. That sofa cost me £500.

They left the running machine in the middle of the lounge right in the way.

They managed to cover my mattress in mud which now needs professional cleaning to get the marks out.

I was left on my own, in a new town and new county, over 150 miles from home completely stuck with no one to help me. I was in tears. I called someone I knew from back home who said that he could travel down in a couple of days.

This cost me £115 and meant that the sofa was left outside in the rain overnight for days but I didn’t know what else to do. He helped me move the furniture and boxes of books and assemble the bed – all of which your removals people should have done. I put my back out moving things that I should not have had to move.

It was the absolute wort experience and was so stressful and traumatic. Overall they were belligerent and difficult and the worst removals people in the world. They should never be allowed to work again if they can treat a woman on her own in that way. Would they have behaved the same if I had been a man?

Used their online quotation systems, checklists guides and took the guidance of the many follow up sales, support and concierge calls you get and its all a deceitful and shoddy service.

Two polish chaps arrived, refused to take the stuff I had listed, first -because they claimed they were only getting paid a £100 to move my stuff 1 mile, 7mins drive to storage, then it was the walk from the van across the courtyard was too far, a whole 60 sec walk, despite having lift access to the second floor, they had trolleys and dollys to push, not lift anything.

They then demanded cash from me to do the job I'd already paid for and refused to start until they got it, so I contacted Anyvan who just didn't give a [censored]e and tried to use thier T&Cs as a get out - to which there isn't anything in their about walking distances for selected flat/apartment move.

Pressured into and having no choice but to pay an additional £200 on the day, they then moved like fury to move my stuff in less than 45mins which was all pre-boxed, dismantled and ordered (watch out, they try to tell you that your boxes box sizes are different to theirs to charge you more, provide no job sheets, inventory lists, proof and ask you to pay even more - told them to F off.

The don't ask you to sign for pick up and delivery - so who knows what they report as hours worked, or items moved etc

I intercepted an email where they claim they told me they would call the police because I threatened to hit them - i had three other family members that can attest this is totally untrue and untoward.

Customer Support are shameless South Africans who are bad mannered and have no concept of customer or customer service - just money driven

I can say much more, damaged my goods, dropped my TV, chipped furniture etc. but your getting my drift

Not a Movologists/Removal company, just a cheap shoddy contact centre and hey who wants to do this set up.

Avoid, Avoid, Avoid - don't be fooled by their website, they are third parties, eg anyone that owns a Transporter, Transit or Truck, are uniformness, carry no ID. etc

I hope they are stopped from trading.

I arranged with a online removals company, called AnyVan to help me move to a new address on 17th December 2022. The van arrived on time on the day with two men. Neither wore masks and did not adhere to any social distancing rules. One could not speak any English at all he claimed. So all communication was done through one of the men. On the day I had booked for a bed and a wardrobe to be moved. Along with 10 boxes (plastic with lids). There were other items placed on the order, which totalled to £200.00. The man who could speak English refused to take the bed and the wardrobe stating they needed to be dismantled first. I offered £120 in cash to dismantle and reassemble at the other end. The journey was about 10 minutes away.

After they had finished I noticed one box was missing it contained antique stamps and some family photos. When raising this to the man on the day of the move, he said there were no boxes left in the van. On boxing day I decided to contact the company to report the box as this was indeed missing. The company said because I had not reported it sooner there was nothing they could do. They had contacted the driver and he did not have the box I then reported the box stollen to the police. It was definitely not left in the property as I saw the boxes loaded into the van.

I am very upset this has not been found and the company have got away with this. Please can you advise.

Background

AnyVan have three options as to sizes of boxes. I have selected the largest size during my booking.

Nite that the dimensions is not a mandatory field to be completed and is only visible if you click on the edit icon.

I requested a change to the collection date on Saturday 17th December resulting in a 50% fee/charge.

On Monday 19th December about 8:30am the driver turned up to my house for collection of the large box as selected during the booking process. He was very dismissive in his approach telling me that the box is too large and I will have to pay extra. I was not in a position to pay another charge for something that is not my fault. Note that there are three options (small, medium and large to select during the booking process) and dimensions where not required.

The Driver (Denis) returned to his Van. I got a call from Mark (AnyVan working) telling me to pay the charge or the driver will leave the box. Again, I told him I will not be able to make any further payments as this is exploitation.

The drive and Mark cancel my service and left without my item.

I was told by AnyVan that I can’t get a refund.

We hired anyvan.com to move from east london to southend on sea in may 2022

When everything was loading in the van the 2 workers didnt waited for us and rushed driving to our new address and when we got there they had already emptied half of our goods and was rushing us to finished as they had to go.

We didnt even get a chance to check inside the van than nothing was forgotten as the driver closed the van and was ready to leave engine on and off they went.

As we opened the boxes we realised than one was missing with my medication as im a cancer patient stage 4 and in that bag which i asked them to leave as i wanted to take it with me in the car (inside was hospital files, bank statements, payslips, cash, passports, jewellery and much more valuable..) but as i went back to the flat to have a last look the guys just dump the bag in the van and off they went to the new address.

When we find out that the bag was left in the van (we went back to the old address to make sure we didnt leave it behind) before calling the company to ask the driver to drop the box at this convenience. But an hour later they called us to say that the box wasn't in the van which we know it was as we saw them taking it from the window!

I had a kind of a breakdown as i had cash (£1000) from friends and family for a private cancer treatment and so much valuable things..so we emailed and called many times and emails again and again but they didnt even bother answering and told me to go to the police which i did but the police didnt really give a crap...anyway that took a terrible tool on my health and i had a massive break down and had to be on prozac and still. The onbudsman refused my complain so i dont know where to turn to anymore! How come they can get away with that!?