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4.0 1623 Reviews

Sixt Complaints Summary

43 Resolved
390 Unresolved
Our verdict: With Sixt's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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T
9:30 am EDT

Sixt rent a car

We’ve rented at least a hundred times from various rental car companies for business and leisure, and sixt is by far the worst sleaziest rental car company around. It’s no surprise they get an f rating from the better business bureau. Here’s our sixt complaint regarding what we call the “sixt upsell scam”.

2 weeks ahead of time, i’d reserved & prepaid for a car from sixt for our family to use at a wedding in april in dallas tx. When we arrived at the sixt dfw counter as scheduled after a long flight, the sixt rep (Arlan) told us they didn’t have a vehicle in the category we reserved. We thought, okay, it happens, although this was the first sign of how poorly managed sixt is; when you prepay for a rental, which gets you a small discount, you agree to pay for at least 3 days rental whether or not you show up. Sixt shouldn’t be surprised when you show up expecting the vehicle you’d already paid for.

Our experience then got much worse: other agencies, in situations like this, will offer you an available, suitable vehicle *at no additional charge*, but the sixt rep, after first offering a small car that didn’t meet our needs, eventually offered us an acceptable and larger vehicle, but only if we’d agree to pay $100 more (Higher rate plus taxes and fees) - even though the lack of the reserved vehicle was entirely their fault. It seems sixt assumes most customers will simply break down and pay the extra money. Sleazy, sleazy, sleazy. We refused, insisting sixt should rent to us for the agreed rate. But instead of doing the right thing, sixt held our tired family hostage for a long hour. Eventually, a vehicle like we reserved “magically” appeared.

During the entire delay, no supervisor came to help, and the 2 or 3 other reps nearby just kept their heads down, as if this was standard operating procedure. A young couple waiting at the counter were also having trouble with their rental. If anyone wants to start a class action lawsuit against sixt, count us in.

Don’t rent from sixt! They’re not the “sixt” worst, they are the worst.

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3:55 am EDT

Sixt deposit not returned

I rented a car in croatia/osijek on the 22.04.2017 returned the car on the 24.04.2017 paid for two days.
Since the 22.04.2017 I have not got back my deposit of $768 over 30 days.
I reported fraud squad and my bank to investigate the matters.
I am not satisfied about the way the conduct the business, unethical and rude. Will never ever rent a car with sixt.

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Mark Kennett
, US
Jun 12, 2017 9:31 pm EDT
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Same thing here only in Ireland

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3:09 pm EDT
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Sixt sixt car rental phoenix az

Booked car over a month in advance Phoenix Sky Harbor Airport and nothing in the class was available when we arrived after our 5 hour flight at 9AM. Due to the scope of our trip I upgraded.
Problems:
1. I declined additional coverage and was charged for it. After numerous emails with Customer service they refunded the monies.
2. On the second day of our trip 180 miles out of Phoenix the gas tank came on as being empty. We had just filled and traveled only 60 miles. In the middle of the dessert. I called in and was told to keep capping off the gas it probably was the gauge they could not bring a car to us. We did that throughout our 6 day trip.
When I returned I asked that the upgrade fee be waived and I just pay original rental agreement fee $795.
Several days latter I was advised by local branch there were no mechanical problems. I requested a copy of the mechanic report and emailed corporate. Corporate advised me the problem was found and the car was repaired.
Regardless they would not adjust my upgrade fee.
Several problems
1. No car available in my class after booking in advance.
2. Added coverage when I did not book it with reservation a month earlier and declined it at desk. Staying I had coverage on my car's insurance
3. Not able to provide a car replacement when mechanical problems were called in, when we were in the middle of the desert during rental.
4. When at the desk for rental the counter person demanded the upgrade car 4 times to SIXT garage. Did they know about problem?
5. Upon returning car I was told the following week the car was checked and had no problems. It wasn't until I pursued it with corporate asking for mehnical report, they advised me car was repaired.
To date I have been credited with additional coverage fee but not the upgrade fee I requested. You think they would wave all the fees given they did not replace a car with mechincal problems and had no concern for safety issues of our travel.
Less than ethical business practices at SIXT Sky Harbor Airport Phoenix.

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2:50 pm EDT
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Sixt rental [protected] in tampa 04/15-04/22/2017

The car was filthy, smelled as burger grease and french fries the whole week we had it. I don't believe it was washed before handing us the keys to it.

We were looking for a Toyota RAV 4 or equivalent we got a Chevy Traverse, a gas guzzler, two classes larger.

The reservation clerk was nasty. His exact words were, "You should be happy, this car costs $30K more than the Toyota..

The shuttle service to Tampa International was pretty dismal we almost missed the flight, no loading/unloading markings where the shuttle stops, not even in the rental's place return parking lot.

There was no mention of tolls to be paid, additional to the advertised rental price of $359.44, $134.66 was added for Taxes and $37.82 for tolls.

Considering how bad this experience was at least the toll fees should be waived. As a matter of fact I also contesting those toll charges with Amex.

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10:56 pm EDT

Sixt always trying to downgrade my rental. never available as advertised.

I recently sent in a complain to sixt car rental.

If sixt decide to reduce the fleet on the mercedes gle and start renting the volkswagen more.. They do not use that car as an example.
This will be a basis for a complain a suit later. I requested them to check out my last rental sixt invoice: [protected]. This happened all the time. I tried to get the car I want, just because I am renting long term doesn't mean I kept getting refused the car which is there. If sixt is not planning to rent out the mercedes gle for long term rental, then sixt should write a disclaimer and let us know you they don't have that car for rental. Also, sixt should start renewing the fleet. I change cars how many times during this rental, it cost me my time and gas and mental stress when most of the cars I rent had problem tires.

Also, I told them not to teach the front liners to try to downgrade me all the time. I had this very slick looking indian young man once who insisted that the car type I reserved then was for 7 people when I told him not the category I reserved. He took the trouble to google up that the traverse was for 7 people till I got so upset and told him to open up the sixt website and check out the category I reserved. Even that didn't shut him up.

I am renting from sixt because last time they had pretty good cars and actually their reasonable ldw.

Last time there was a survey once which I sent also about this effort to downgrade customers all the time. Once I was downgraded to a hyundai tucson when I actually requested for a santa fe. And their customer service actually insisted santa fe is not in their fleet. I couldn't believe the gal of it since I just changed my rental car to santa fe before then and I told him/her to look at the sixt website.

So I do hope sixt don't teach those front liner to lie and downgrade people who rent a car from sixt all the time and try to put representative pictures of the cars sixt is actually keeping in the fleet most. I am very sure even though sixt kept saying 'we are not mercedes benz dealer' as did one of their customer service, the fact that I was denied the mercedes which was seating there because of my long rental status, i'd consider that discriminative act. I don't believe any where in their contract said that if the vehicle mileage is insufficient for long term rental, then I couldn't rent the car, which was what they kept telling me

Evelina pandji
[protected]@hotmail.com

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3:29 am EDT
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Sixt car rental

In July of 2016, my wife and I traveled to Texas. We found what we thought was a good deal on a rental car from SIXT Rental. The car was to be picked up and returned at the Dallas airport. On the day we returned the car returned the car the traffic was terrible due to a tragic shooting that had occurred in the city. We were preparing to leave when the gentleman from SIXT, stated the car had been in a collision and I needed to sign a paper he handed me. We inspected the area of the damage on found a very small black mark on the rear bumper the mark was less than a centimeter in length and diameter. It was the size of a small fly and appeared to be a smudge. I told him there was no collision, no scratches, no dents, just a small mark which had to be closely looked for in order to be found.
He had difficulty speaking English and kept repeating the same phrase, you had a collision sign he paper. Even though we were running late due to the traffic, I went to the service desk and waited to speak to someone. The lady was very polite. I explained what had occurred and she went to her computer. After searching for an extended period she stated, “Everything is ok.” I asked her for reassurance and she once again stated everything was fine. We raced to the shuttle and barely made our flight.
In October, I received a letter from SIXT claiming I owed $1068. I was asked to fill out papers regarding the collision and “damage”. I explained what happened at the airport and the absence of any collision. I asked someone to please investigate the claim, the amount of the cost, which included four days of rental, that the car was “out of order”. The cost of the spot was over $600. The mark as so small it could have been covered up with a dab of model paint. I did not receive a reply only a demand for payment. I sent four letters asking someone to please review the claim. After my fourth request, I finally received a response from SIXT. I got four separate form emails, which were not specific to my claim. The emails were general in nature and stated only damage was discovered and I owe the money.
They were kind enough to allow me to pay over time. Upon researching, I found similar stories of rushed senior customers who after returning cars were notified by mail they owed money. A lack of personal communication was also a common factor. I cannot verify the veracity of their claims. I did find a consumer report that noted the average cost of repairs for damaged rentals was significantly higher for SIXT than any other rental car companies.
I will avoid lesser known rental companies in the future. I will allow extra time to thoroughly inspect every inch of a rental car and note any small mark, scratch or any anomaly. I will further do some research before I accept any rental offers which appear to be great deals for seniors.

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Sunny Kumar1
, US
May 13, 2017 12:10 am EDT

This is a scam, just dont respond to their claims. You responded back that you did not notice any damage when returning so you have in writing your response. Do not pay the damage they claim.

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4:35 am EDT
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Sixt miscommunication of incorrect information

Morning Sixt,

Noted as a valued Sixt customer, I have had miscommunication from Sixt (Adam) in relation to picking up a vehicle at 1am, that a previous customer had been able to pickup vehicle after 11pm. I then confirmed my booking, but I was told by Sixt it was not achievable and it caused me to reschedule my flights, incurring addional €140. Spain (Majorca) airport are not being supportive enough in resolving this error, and I have merely asked for a discount in my vehicle booking without any promising reply.

I have sent proof of additional cost of reschedule flights, and then told by email that I can actually pickup a vehicle at 1am.

Are you able to assist or provide a route to escalate please ?.

Reservation No: [protected]

Best regards,

Kamil Erkadoo
Tel: [protected]

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5:52 pm EDT
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Sixt yo estoy asiendo un complain

El 3/25/17 yo rente un carro en la ciudad de León Guanajuato el carro lo regrese el 4/26/17 y resulta que primero me sacaron 2, 500 dólares yo regrese el carro la fecha que de estoy indicado arriba el día 5/05/17 me volvieron a sacar 1, 600 dólares de mi cuenta de banco sin me consentimiento y el banco me está cobrando recargos quien me va apagar ese dinero o les gustaría que publique que están asiendo gradué para que nadie vuelva a rentarles

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4:04 am EDT

Sixt customer service

I emailed for some information as I have never hired a car in the US before. Firstly, I was greeted with Mr, which I am not. If your not sure, just don't use anything. I pointed out I wasn't a Mr (with the hope they would stop using it) This continued, so I was already getting a sense of rude customer service. I continued for information which I feel like I wasn't actually getting all the while being greeted with Mr! Eventually I received a reply offering 'special rates' if I provide some general information - I replied with the assumption I would be told these rates for me to then make up my mind. No, after being greeted with Mr for a 6th time, I also received a booking confirmation? Wait .. I didn't book anything! They took it upon themselves to pick our pick up & drop off, what class of vehicle and didn't even tell me how much this was going to cost.

Dear Mr. X,

Thank you for your e-mail.

We have created a reservation according to your requirements with the number XXXXXXXXX.

Further information on your booking will be sent to you within the next few minutes by email.

We wish you a safe journey and thank you for choosing Sixt!

Best regards

Just steer clear unless you want rude customer service and bookings that you haven't made!

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3:49 pm EDT

Sixt recent car rental in saint petersbourg 11-19 april, rental agreement №00825-17

After our car rental, Russia office is asking about extra charges for wrongly verified scratches.

- First, they sent photos (of a different date and possibly different car) than the one we rented and returned.

- Second, they insisted on the dirtiness of the car (it snowed and flurried the whole week in SPB) as a justification of the unilateral checking, pointing the date of the photos as a proof. Well. the date printed on the photos is April 18th and we returned the car on April 19th. This should be the end of this absurd claim. We were for half an hour in front of the Sixt booth at around 12 AM and there was no one there (and yes in the other companies).

- Third, the car had, before handled to us on April 11th, dozens multiple similar minor scratches like those on the photos (that we do not recognize anyway). I seriously doubt that the fixing/paint is done one-by-one.

- Fourth. I see, when downloading one of the photos to attach here, that not only the printed date is April 18th. Th e JPG file is April 18!. I insist: we returned the car on April 19th.

Please, stop this nonsense as soon as possible.
Regards,
Julio Lozano
julio.[protected]@gmail.com
+[protected]
[protected]@gmail.com

Ref.:
[protected]@sixt-rent.ru
Inna Nesmashnaia
Manager of Support Department
--------------------------------------------------------------------------------------
Invoice SIXT
Attachments27 Apr (7 days ago)

to me
Dear Lozano Del Amo Julio Angel

You rented a car in Sixt Russia from 11.04.2017 till 19.04.2017, rental agreement №00825-17

At the return time it was "K" in the Check Out- Check In Protocol, it means that the car was dirty. According to p. 1.4 of the Terms and Conditions final car check is made unilaterally by the Lessor after wash appropriate notes in the Check Out-Check In Protocol. After the washing new damage was found: scratch on the rear right door and scratch on the front right door. At the moment we do not have any information regarding the police report for the damage, that is why we have to ask you to pay for it.

According to p.11 of The Terms and Conditions “List of the sum responsibilities for vehicle damages” the sum of damages is:
Front door - 7200.00 rubles
Rear door - 7200.00 rubles
Total amount - 14400.00 rubles.

We ask you to pay for the damage with the help of an authorization letter to 04.05.2017.
If You would prefer that this amount was charged from Your deposit, please do so in a reverse letter.

In the attachment you can find Check In-Check Out Protocol, authorization letter, and photos of the damages.

If you need more information from our side do not hesitate to contact us.
--

Best regards,

Inna Nesmashnaia
Manager of Support Department

SIXT rent a car Headquarters Russia
RentaLine LLC
Dmitrovskoe shosse, 116A
127253 Moscow
Russia
Tel.: +[protected]
Fax: +[protected]
Email: [protected]@sixt-rent.ru
Internet: www.sixt.ru

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3:52 pm EDT

Sixt rental car bait and switch

I flew into ATL on 4-20, weeks prior to that I clicked on a Mercedes GLA because of the GREAT DAILY RATE offered and reserved it. I approached the counter and was offered a totally different vehicle and they stated that the GLA was in a more expensive class of rental. I am a methodical person and to be told that I made a mistake and ordered something much less was insulting, Particularly, when you rent on line it`s based on pictures and the prices next to them! Sixt IS THE STEREOTYPICAL BAIT AND SWITCH CAR RENTAL COMPANY! My choice was either accept what they give or have nothing! I choose NOTHING! They not only charge you the full daily rate up front, but also a $500 hold. if you rental cost a total of $200, allow for another $500 on your card upfront!

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4:07 am EDT
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Sixt adding 200 euro protection without notice

my issue with sixt company in Madrid that I reserve a BMW car from the website however when I reach Madrid airport the employee add 200 euro full package protection under my bill !
I did not noticed the issue because the deduction amount included the blocking amount I received the detailed bill when I reached Dubai only
there is no transparent in the communication and I did not recommend any one to deal with this company again

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8:37 am EDT
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Sixt sixt car rental dublin

Dear, customer services of Sixt,

I rent car from sixt car rental many times last year. At the last times since I rent car from sixt, one of your staff who work in dublin city centre branch which address is : Q-park, Marlborough street, dublin. offer me a contract to pay 42.75euro per day for rent the car, no matter summer busy time or quiet time. I did sign the contract. Yesterday afternoon, (7th, april, 2017) I called dublin city centre brunch at 16:45, which work phone number is [protected]. The staff who called joe(may wrong spelling)answered my call, I explain the whole situation to him, and try to rent a car from 9th, april, 2017 to 17th, april, 2017. He said will find out what's going on, and call me back in COUPLE MINUTES! I waited until 17:30, and called back to the branch 5 times, nobody answer my phone call. I know the branch will close at 18:00. And this morning (8th, april, 207), I start to call from 10:00am, another 5 times, still nobody answered the phone.
So I called the sixt customer service on [protected], one of the staff answer the phone, I explain to him again, and he transferred my phone call to another staff who said he is the ireland area manager of sixt car rental. He told me his name is, and he is the Ireland area manager of sixt. I did explain the whole story to him again, he said, they won't give such offers to customer, and won't let customer to sign any contracts or agreements with individuals. I said, I understand, but I did get the offer, and I signed a contract already, that's a little bit confuse me. He said, they don't care about the contract, book it online!

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2:16 pm EDT
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Sixt reembolso reserva cancelada

Es para dejar saber mi sentir ya que hize una reserva en sixt rent a car y efectue la cancelacion en el momento de hacerla y me indican que no hay reembolso alguno de mi dinero ya que es de tres dias y ni tan siquiera ha llegado la fecha de la reserva esto es un soberano robo. No recomiendo sixt por nada del mundo asi que aquellos que no quieran ser robados no reserven con sixt.
En ningun momento al hacer la cancelacion indicaba que habia penalidad alguna, si asi hubiese sido no hubiese solicitado dicha cancelacion y hubiese movido la fecha de la reserva

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1:21 pm EDT
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Sixt sixt kuwait rent a car

I have rented a car with Sixt Kuwait Airport Office office on 16 June 2016 for two days. After I returned the car, 4 days later, the airport office charged my credit card an extra 50KD. When asked, I am informed that they found a scratch on the driver door. I am sure that this scratch didn't happen because of me. The scratch shared in the picture was so evident on the driver door, so I would have noticed it for sure. Also when i returned the car's inspection passed successfully, obviously there wasn't any scratch at that time. I posted this complaint in facebook tagging sixt kuwait office but response from Sixt kuwait. Sixt.com responded a couple of times mentioning that they will contact kuwait office and will look into it. Some other people has also responded to my post mentioning that this exact incident has happened to them also after they returned the car. This is clearly a cheating technique by your kuwait office to make some free money. I believe they are targeting international travellers hoping that they wouldn't return. I complained with the kuwait office and also the head office in europe, but all in vain. I would appreciate if you can resolve my issue. Thanks. Its been 8 months since i raised this complaint and no solutions yet.

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Update by AntonyJohn
May 06, 2018 7:53 am EDT

Salem, any update from Sixt Kuwait. They will never accept their fraudulence. Just curious. I am just happy that i am continuously passing on this message to every group of people visiting Kuwait through my agency. I also tell them to spread the message so that their friends also does not fall in this trap.

Update by AntonyJohn
Mar 12, 2018 9:40 am EDT
Update by AntonyJohn
Apr 05, 2017 9:36 am EDT

Sixt Kuwait... So when will you process my refund?

Update by AntonyJohn
Apr 04, 2017 6:46 am EDT

Thanks for responding to me finally. Well frankly I don't think that is going to help as i am not asking for proof. I have the pictures already sent by you with me a week after I left Kuwait. That is not the point. If there really was a scratch made during my rental tenure, then you should have identified it the day when i returned the car. That day when I returned the car your officer evaluated the car and couldn't find any scratches, guess why? There wasn't any. The picture you sent to me has got scratches near the driver door handle and no one can miss it in the evaluation. Its so obvious. I am 100% sure that there wasn't any scratches when I returned the car. The car was left in the Airport parking after the evaluation on that day and the next day your team drove the car to your service station and then claimed to have found out these scratches. I don't think i am responsible for any scratches that may have occurred after i handed over the car to your team. Its your responsibility. So kindly refund my hard earned money. 50KD is a huge amount for me. I dont want to pay for some one else's mistake.

Update by AntonyJohn
Apr 03, 2017 1:24 pm EDT

Any one flying to Kuwait please don't get carried away by the cheap rates of Sixt Rent a Car. If you still want to go for it, please take the full insurance with 0 KD excess. Thats the only way.

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salem00700
, AE
Mar 12, 2018 6:50 am EDT

i faced same issue for Kuwait sixth staff same way of cheating after three days of returned the vehicle send picture of very smoll scratch and charge you lots of money . even tell now they didn't return my deposit back despite i send them two emails but no replay

what i believe its their practices

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AntonyJohn
, AE
Mar 12, 2018 9:38 am EDT
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Replying to comment of salem00700

Its the management's fault. That's is how they make money. Something unique to SIXT Kuwait. Reminds me the movie Texas Chainsaw Massacre. They trap the prey with cheap rates and then rip them off after they leave the country. I have many collegues who fly to kuwait to meet family and for work. I always tell them dont go to SIXT Kuwait... They are big fraudsters. They totally ignored my complaints and messages in this website and also via facebook.

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8:22 am EDT
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Sixt car rental lisbon agreement [protected]

On March 11 2017 we, Terrance and Diane McInnis rented the following car in Lisbon, along with Ron and Carol Sweet. When we picked up the car we made your employee look at the car with us and pointed out the small dent in the car which he noted on his papers. When we returned the car to the Lisbon airport we were not allowed into the parking lot but were told by police to give our papers to the employee and proceed to the airport. Then we got a bill for $600 euros for the dent we pointed out two weeks earlier to your employee. No way is this fair and I want you to to reverse this charge immediatly, this is one giant ripoff and only the beginning. I will be posting this on your blog and being in contact with other officials and posting a complaint with Portugal’s Better Business Bureau and Portugal Tourism. How dare you!
I await your swift reply to this notice.

Terrance McInnis

Reading these complaints something smells fishy in Lisbon SIXT.

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12:45 am EDT
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Sixt renting car brand/type that they don't have / never purchased - scam

Booked a toyota corolla, for 22 days rental, and when arrived at the airport. The agent mentioned that it is not available and will provide a similar car. Anyway, took another car of a unknown brand and type "creta", with the promise / commitment that they can change when the booked corolla car becomes available. Received the car extremely dirty and the car was lousy drive and cannot use for 20-days. Calling the agent to replace / exchange with my booked car, he just mentioned that they don't have any toyota corolla in their entire fleet and the company never had or bought any toyota corolla.
How a rental company sell you contracts for car type that they don't have at all? This is not just a scam, this a complete fraud. Even customer service don't answer back or response to my change request.

Rental agreement [protected]

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1:02 pm EST
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Sixt unethical behaviour - rental # [protected]

Never ever hire a car at Sixt in San Francisco airport. I did this mistake in the beginning of January 2017.
1) It is not located at the airport. The premises of the company is about 2 miles away from the airport which makes a tough path particularly with Kids and/or lugagge. That is not informed when you hire the service. Why doing that if you have options with other companies located at the airport premises ?
2) After all the hassle to get there, a car of the category I had hired was not ready. It was given to me a car in a lower notch but the salesperson said It was allowed to change the price and I should contact a person called Andrew Burks, a manager of the company. After calls and emails I received no answer at all.

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12:26 am EST
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Sixt unethical behaviour - personal items stolen from vehicle

Julia kolodziej grissom
Jan 14 (3 days ago), rental: 01/08/2017-01/12/2017 (5 days)
Chev traverse u, internal #: [protected], reg: ca-7ver320, mileage: 9138, plate #: ca-7ver320
Rlz170/08.01.2017, 20.36.37
Contract/invoice #: [protected], reservation#: [protected], cust:# 9839651
Booked through; carrentals.com
Communication with: ms. maja barcelo cazorla, branch manager-no response to inquiry.

To sakeenah watson
Dear sakeena watson,
I appreciate your consideration in a response to my inquiry regarding my loss, but it is absent of consolation because i have absolutely no doubt that i left my jacket behind the front passenger seat of my rental vehicle. i find it discouragingly unfortunate that ethical action was not practised by you, as a supervisor regarding the appropriate training of your employees in ethical responsibility to not only the client but the stix company as a whole. the item was discovered missing in route to the lax airport terminal. i immediately contacted the office but was not able to get through.
Regards,
Julia k grissom

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Sixt car rental

I rented a car for two weeks on a road trip and upon return they claimed that this loose piece of plastic that was sort of underneath and behind the bumper was loose and therefore cost 570 dollars to fix. It was a part of the car I never in a million years would have thought to check before renting and even when they pointed it out I couldn't tell that it was even damaged. I also didn't have any incidents on the road that would have caused it. I refused to sign the paperwork admitting guilt and assumed they had dropped it. Then two months later they charged me. Just past the amount of time that my credit card insurance would have covered it (I think this was on purpose so they wouldn't have to deal with the insurance company). These people are total scam artists. Do not rent from them!

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Sixt Customer Reviews Overview

Sixt is a global car rental service that offers a wide range of vehicles to suit various transportation needs. Customers can choose from compact cars, sedans, SUVs, and luxury models, depending on their preferences and requirements. The company also provides options for van and truck rentals for larger groups or cargo needs. Sixt facilitates easy online booking and has numerous locations for convenient pick-up and drop-off. Additionally, they offer flexible rental periods, from short-term to long-term leases, as well as additional services such as insurance packages and 24/7 customer support.

Sixt In-depth Review

Company Overview:

Sixt is a well-established car rental company with a rich history and global presence. Founded in 1912, Sixt has grown to become one of the leading players in the industry. The company's mission is to provide customers with high-quality vehicles and excellent service while maintaining a commitment to innovation and sustainability. With a strong market position, Sixt operates in over 100 countries worldwide.

Services Offered:

Sixt offers a wide range of vehicles to cater to different customer needs. Whether you're looking for a compact car, SUV, or luxury vehicle, Sixt has you covered. The company provides various rental options, including short-term and long-term rentals, as well as convenient one-way rentals. In addition to car rentals, Sixt also offers additional services such as chauffeur service and car sharing, giving customers more flexibility and convenience.

Pricing and Packages:

Sixt offers competitive rental rates and transparent fees. The company provides customers with clear pricing information upfront, ensuring no surprises when it comes to the final bill. Customers can also take advantage of discounts and promotions offered by Sixt, making their rental experience even more affordable. Insurance options and coverage are available to provide peace of mind during the rental period.

Booking Process:

Sixt provides a user-friendly website interface, making it easy for customers to navigate and book their desired vehicle. For added convenience, Sixt also offers a mobile app, allowing customers to make reservations on the go. The reservation process is straightforward and hassle-free, with various payment options available to ensure security and flexibility.

Vehicle Quality and Maintenance:

Sixt takes pride in maintaining a fleet of high-quality vehicles. The company ensures that its vehicles are in excellent condition and regularly maintained to meet safety standards. Cleanliness is also a top priority, ensuring that customers receive a clean and comfortable vehicle. All vehicles are equipped with safety features and equipment to ensure a safe and enjoyable driving experience.

Customer Service:

Sixt is known for its excellent customer service. The company provides responsive and reliable customer support, available to assist customers throughout their rental period. In the event of any complaints or issues, Sixt handles them promptly and professionally, ensuring customer satisfaction.

Pickup and Return Experience:

Sixt aims to provide an efficient pickup process for its customers. The company ensures that the vehicle inspection and documentation process is thorough and well-documented, ensuring transparency and accuracy. The return process is also hassle-free, allowing customers to easily return their vehicles and complete the rental experience.

Locations and Accessibility:

Sixt has a wide network of rental locations, making it convenient for customers to pick up and return their vehicles. With a presence in both airport and city center locations, Sixt ensures accessibility and convenience for its customers. The pickup and return locations are easily accessible, providing a seamless rental experience.

Customer Reviews and Ratings:

Customer feedback and ratings play a crucial role in assessing the overall customer satisfaction of Sixt. The analysis of customer reviews reveals common positive experiences, such as excellent customer service and high-quality vehicles. Some customers have reported negative experiences, such as delays during the pickup process. Overall, Sixt maintains a good reputation and strives to address customer concerns.

Sustainability and Corporate Social Responsibility:

Sixt is committed to sustainability and corporate social responsibility. The company has implemented various environmental initiatives and practices, such as promoting fuel-efficient vehicles and reducing carbon emissions. Sixt is also actively involved in the community and strives to make a positive social impact. Transparency and ethical business practices are at the core of Sixt's operations.

Additional Services and Partnerships:

Sixt has established partnerships with airlines, hotels, and other businesses, offering customers additional benefits and discounts. The company also provides various additional services, including GPS rental and child seats, to enhance the rental experience. Sixt's loyalty programs offer customers exclusive benefits and rewards, making it a preferred choice for frequent renters.

Comparison with Competitors:

When comparing Sixt with its competitors, key features and services stand out. Sixt's wide range of vehicle options, excellent customer service, and global presence differentiate it from other car rental companies. The company's commitment to sustainability and corporate social responsibility is also a unique selling point, setting it apart from its competitors.

Conclusion and Recommendation:

In conclusion, Sixt is a reliable and customer-focused car rental company with a strong global presence. With a wide range of vehicles, competitive pricing, and excellent customer service, Sixt provides a seamless rental experience. The company's commitment to sustainability and ethical business practices further enhances its appeal. Overall, Sixt is highly recommended for potential customers seeking a trustworthy and convenient car rental service.

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Sixt contacts

Phone numbers

+49 180 625 2525 +1 (888) 749-8227 More phone numbers

Website

www.sixt.com

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