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4.0 1623 Reviews

Sixt Complaints Summary

43 Resolved
390 Unresolved
Our verdict: With Sixt's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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10:40 pm EST
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Sixt rental car billing

I arrived at the Sixt location twice; the first because I forgot a credit card and only had a debt card to pickup the car; I was informed by the attendant that I would need to go home to get a credit card, in which I did (hour away); the second time I arrived back to the Sixt location, I was told by another attendant that I needed two credit cards regardless if the rental was prepaid.

The attendant had told me that the manager just cancelled my rental at 12:00pm, but no one bothered to call me or inform me. I was turned away for not having two credit cards which it does not state on any itinerary. Was billed for a no show because of discrimination.

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1:13 am EST

Sixt extra charging from credit card

Hi.
Reservation no:[protected] Car Plate No: 40-29308
I rented a car through sixt.com and received my car from kuwait airport on 09.11.2016 and delivered back on 18.11.2016 safely. I have a delivery report showing that sixt employee received the car with no any damage report. After i left the country they sent me a letter that they found damages on the car and charged my credit card 80 KD (265 USD). Im feeling robbed by sixt. I wouldn't imagine a brand company like sixt will do that.

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AntonyJohn
, AE
May 06, 2018 7:54 am EDT
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I am feeling happy and a little relaxed that i am continuously passing on this message to every group of people visiting Kuwait through my agency. I also tell them to spread the message so that their friends also does not fall in this trap.

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AntonyJohn
, AE
Apr 04, 2017 7:07 am EDT
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Exactly my experience. Only different is I paid some 2 or 3 KD extra when i picked the car for additional insurance cover which reduced ny excess to 50KD.

Sixt.com — sixt kuwait rent a car

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AntonyJohn
, AE
Mar 12, 2018 9:42 am EDT
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10:48 pm EST
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Sixt sixt car rental hamburg

Hello.
I rented a car in Hamburg, Germany for period 25.07.2019 – 01.08.2016, and I was told that Protection Package Basic (contract number [protected]) that includes tire and class coverage will cover damages, scratches, etc., except accidents. I've returned the car, and I haven’t got any message that was find damage.
Suddenly, on 08.11.2016 I've received this e-mail:
“Dear Client,
We have not received your payment of our damage claim.
Immediate payment of the outstanding amount of 816, 12 EUR plus 19, 50 EUR overdue fines is therefore requested.
In case of not receiving the outstanding amount by 16.11.2016 we will be compelled to initiate legal proceedings without
further notice. Any legal costs will be debited to you in addition.”,
without any explanation what the damage is and why payment amount is so high.
I've answered that I know nothing about the damage and payment request, I've attached copy of my contract that includes protection package, but still I've got payment request.

Vitali.

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1:46 am EDT

Sixt fraud in lisboa airport sixt office supported by the head office of sixt

I am sorry to claim that the personnel of SIXT Head Office and its office at the Lisbon Airport (Portugal) is acting in its own interest rather than in the interest of Sixt or its customers.

On January 28, 2016 we (5 people) arrived at Lisbon Airport (Portugal) and rented Renault Grand Scenic (19 QC 00 15/06) on 18:30 in the office of Sixt at Lisbon Airport. We checked the car in accordance with the damage description provided by the manager of Sixt. Also we refused to purchase full coverage insurance from Sixt as prior we had purchased the full excess protection insurance from the Booking Group, which covers various risks, including “damages of the rental car, received as a result of the traffic accident, including damages of windows, mirrors, tires, roof…”

On January 28, 2016 we travelled by car to Porto, where we stayed till January 30, then we drove to Fatima, where we stayed till February 1. On February 1 in the morning we drove directly to the Lisbon Airport. During our trip there were no accidents, the car worked nicely and we just were a bit disturbed by the slight hopping of the rear part of the car, which, as we later guessed, was caused by the fact that the tires on the rear axle were not identical.

On February 1, 2016 in the car-return office of Sixt upon return of the car the worker of Sixt who checked the car (and who did not disclose his name), told us that the left rear tire is new while other tires are different and old. Then we were deeply frustrated by the words of the other manager of Sixt who claimed that the car was given to us with all equally old tires. According to the words of the manager the car was checked by them before giving it to us and there was no tire issue. Then the manager charged my credit card on 300€, claiming that this amount is necessary for the change of 2 rear tires that will be necessary to make.

I disagreed with the actions of the managers of the Lisbon Office of Sixt on the following grounds:

I had no accident with the car or tires, we did not change tires and did not touch them at all. During our trip the car spent nights in the center of Porto (two nights) and hotel underground parking (in Fatima, the other two nights). I am sure I returned the car with the same tires I took it from the company and I am sure the Sixt personnel was cheating me and other clients and I was a victim for fraud activity of the Sixt personnel.

When I was receiving the car in the airport it was after the sunset, the lightning was not good enough, manager who gave us the car did not check the wheels and did not stated that all wheels are the same, also in the company papers there were no statement that client must check all the wheels before taking car. According to established practice, a reasonable person checks the car for scratches and dents, not for tire difference.
This is absolutely weird and illogical to replace an old tire by a new one, even if there a was a damage of the tire it would be reasonable and logical to replace the damaged tire by an old tire of similar or the same size and brand or replace two tires for new ones.

There was absolutely no sense for me, as renter of the car, to cheat with the tire change, as the risk of tire damage is covered by my insurance. In order to get the coverage I would just document the fact of tire damage and change 2 back tires in order to proceed the trip safely.
In the light of common sense, an action of one tire change during the trip seems to be illogical, irrational and would entail risk for the lives of 5 people travelling in the car, as it is dangerous to drive the car with unequal tire treads on the same axle.

The price of 300€ for the replacement of 2 tires, as announced by the Sixt manager, is unreasonably high. The market price for the replacement of 2 tires constitutes at least twice lesser amount.

My complain to the Central office of Sixt was answered by message that: "After careful review of your claim our colleagues have confirmed that the vehicle was indeed returned with a different tire." Later they offered a 25dollar voucher as a compliment.
I consider the service of this company below any reasonable business standards.

TEXT ADDED on October 17, 2017:
Despite the fradulent activity has been performed by the office of Sixt located at Lisboa Airport, I consider the above answer of the Head office of Sixt as uncompitent and confirming the fact that besides doing a "careful review" of the activity of Sixt's Lisboa office the Head Office of the company made a request to them and confirmed to me that "the vehicle was indeed returned with a different tire." I appreciate the great efforts of the Central Office of Sixt that drove them to such a meaningful conclusion. A different tyre became a subject of my complaint, but who could imagine that it can become a subject for a "careful review" and "impressive" outcome!

Besides the above the Head Office of Sixt complained to the Compliance of TrustPilot website claiming that current review contains "sensitive information" - it indeed contained a name of the woman - officer who performed fradulent actions. I took it away. Let her cheat on customers of that company without having her name disclosed.

So the actions of the Head Office of Sixt confirm that not only the Lisboa Office of Sixt, but SIXT ITSELF is acting in its own interest rather than in the interest of Sixt or its customers.

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4:16 pm EDT

Sixt car rental

I rented a car from Sixt in DUsseldorf, June 2016.
A truck hit me and dented the back wheel fender. I estimated damages at around $500. I was fully insured. When I returned the car, the attendant at the car rental center said, don't worry, we'll fix it at our garage- it's nothing serious.
A month later I received a bill for over $8, 000!
It is obviously overcharged. They argued that I did not file a police report, which is true, but the incident did not merit a police report, it was just an excuse to extract money from me.
Very devious commercial practice.

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8:49 am EDT
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Sixt failure to return an insurance deposit

I rented a car in Panama City, Panama from Sixt car rental. When I returned the car, the car was checked for any damage and was determined that there was absolutely no damage done to the vehicle. I had placed a $2, 000.00 credit card deposit on the car when it was originally rented. When I returned the car without damage, the agent told me that the price of the rental was $1, 391.00. Because I placed a $2, 000.00 deposit, I was due a refund on my credit card of $609.00. The agent told me that it would take between 5 to 10 days to receive the credit on my credit card. When the refund never arrived, I contacted the agency about the refund. First I was told that my bank froze the funds to my credit card. When I contacted the bank, they said that this was absurd and certainly not the case. When I contacted Sixt with this information, they changed the story to say that the problem was a bad communication between their bank and ours. Upon talking with my bank, they said this was not the case. On further contact they then stated that they would solve the problem and get back to me almost immediately. Of course they never contacted me. Now they refuse to answer the telephone and refuse to answer any emails. This has caused me to contact and retain an attorney to resolve this matter. The sum owed me is not large but I felt that it was my duty to do whatever I could to stop this total fraud on the public. What makes this so easy for Sixt car rental to accomplish is that under Panamanian law, a person cannot file a complaint with the government for fraud without being there in person. Because most people that rent a car are foreigners, and they return their car right before they leave the country, the company has a captive audience to commit their fraud upon. Avoid this company as you would avoid Ebola.

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buttsobuttso
, US
Nov 20, 2016 8:14 pm EST

Dear Sixt Car Rental,
All of the information you have requested was submitted quite a while ago, and I still haven't received my deposit back. I contacted the office in Panama City and sent them a copy of your reply asking for the information, along with the information. I got an email back stating that they are contacting my bank, which of course has never happened and no deposit monies have been returned. This is one giant fraud, as it has not only happened to me, but to many others as well. When I return to Panama I, with my attorney, will make a formal fraud complaint against the company and try to stop this ongoing fraud against it's customers.

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1:30 pm EDT

Sixt car rental

Honestly I am very disappointed in the service I was given. I had made the reservation online, had thought I had everything squared away, and then after flying for 22 hours to get here, I was hoping for a streamline process of signing my papers and getting my car rental so I could then drive the 2 hours to my girlfriend's and be with her after such a long time, and then the agent i worked with saying that i needed additional coverage, and in my sleep deprived, travel weary mind was just wanting to get my car and get out of there. I feel like i was taken advantage of. I emailed you a few days after I got the car and had tried to call multiple times and the agent i spoke with said i had to email to get a response, and no email back to me until I had finished out the week and returned the car. Just so you can say that it is now too late for me to get any kind of refund or restitution for my car situation.

I came to this trip on a very strict budget. I am not a business executive, I am not a major philanthropist or stupid American who has way too much money and no way of spending it. I am a young adult who saved up his money to try and visit his girlfriend while she is at school, and surprise her with visiting early and spending time with her. As you can see from my mileage I didn't travel far or for an extravagant amount. I did NO damage to the car, or treat it poorly. I even had a few days where I didn't drive at all. If I was planning to travel to other countries or be traveling a lot I would have added the extra insurance to my policy.

The card I used was a credit card, and should be able to have the protection that you would want to have for any kind of situation that may have happened. I would have hoped that as the first actual business I interacted with while here in Slovenia, it would have been a pleasant one, and one that would be courteous to a lone traveler who was covered in sweat, had 3 bags and a carry on, in a brand new environment with hardly any money, trying to visit a loved one. I just can't believe that a car rental service could be as bad as yours has been. And I saw that there were some very negative reviews online for your car rental service and I was going to still give you a chance as you had a car available for my budget and what I needed. But then to throw the extra insurance onto me why I had said no multiple times, and then saying I can't get my car unless I get this extra insurance is just bad business, and not a way to treat any customer when you are in a way representing your country (yes i understand Sixt is not a Slovenian company) and showing that a lot of the reputation many American's are told of how European's treat american's is true. It's rude, insensitive, and not one that makes you feel welcome.

I will be posting my reviews on Yelp, and many other sites about my experience, and you will be losing not just my business but the business of many others because of the horrible experience I have had. I do internet marketing for a living and will be sure to find every single website that your rental service is listed at, and ensure that every single one sees how horrible of an experience I had and what kind of leniency and understanding you do not have for customers...

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5:12 am EDT
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Sixt rented van damage number sx-[protected]-1-683, m - rx 7456

I have rented a Van from Sixt on 27/08/2016 in order to move my house stuff. I have returned the Van next day in evening and since it was Sunday, I have put the keys in key box. I have checked the Van no damage but didn't take any picture. A week later I have received a mail from Sixt saying that there is a scratch more than 10 cm inside the Van, which has been checked the day after we have returned the Van. after a month Sixt sent me the bill around 750 Euros for this 10cnm scratch and wants me to pay it. However, how am I going to know that this scratch done during investigation.

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12:17 pm EDT

Sixt car rental experience (worst ever)!!!

Congratulations to lex and sixt panama! I am platinum member, booked it via sixt, and did not have any cars! Told me to go elsewhere! Nicely done! I had to go back the next day to get my car incurring extra fees and they did not match the price for the other car I had to rent (For a lot more money). I contacted corporate over the phone and they promised a call back and they never called! I contacted the website and facebook staff (Called lex) and sixt panama reached out to me with a free day of rental in panama. (I am not going back so the value = $0. I asked for partial refund).in exchange they sent me a scanned postcard that will allow me to get a free upgrade on my next rental (I am platinum, I can get all the upgrades I want). I told them again I want partial refund at the very minimum. At which point they just decided not to message me anymore. I gave you 1 month (30 days) to settle this and you did not even put any effort! Good job sixt! I have already canceled my future rentals with you and I will make sure this story will get everywhere! You should be ashamed! Another certified letter will follow to corporate!

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2:43 pm EDT

Sixt cleaning charge for nothing

Family beach holiday in Florida. After returning car emailed a receipt with a $100 charge for cleaning excessive sand. Not at all, so much so, we didn't even shake out mats. 5 mins max to clean. They have no proof, we have no comeback

They also recorded our return time 15 hours after we returned and charged us for an extra day. We were back home in the UK BEFORE THE CAR WAS RETURNED

Absolute crooks

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10:20 am EDT
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Sixt a mechanical defect (gearbox failure, cvt), technical report required

Dear Ladies/ Gentlemen,

Good day to you

I would kindly introduce my esteemed company (Sixt Egypt) which is one of the top leads brands in the car rental field in the world and Egypt, As we are a sister company for Abou Ghaly Motors which is a dealer for Chrysler, Dodge, Jeep, Ram, Subaru, KTM and we have a partnership with Renault Egypt (EIM) for service and brand new vehicles through past (5) years for over (300 vehicles) from different brands and year models (Logan, Fluence, Duster), Kindly allow me to put my complaint with references in details:

We have one of our owned fleet vehicles, Model Renault Fluence 2014 (VIN #: VF1LZL70T50978179) with CVT gearbox which is now over (122000 KM) had (Auto gearbox overheating) alarm on dashboard.
Vehicle has been sent to Renault dealer (EIM) for checkup and technical advice, Feedback was that vehicle has gearbox failure and part must be replaced at cost (Out of warranty in terms of year and mileage).
We requested a technical report as we are performing all scheduled maintenance at the same dealer premises on time to be able to diagnose the causes, But this was hardly provided from the dealer side.

I would kindly ask for your kind support to study the case and to feed us back especially that we are using same technology (CVT) in Subaru brands and some of Chrysler brands and it's the first time to face such failure without reasonable causes.

Regards
Mohamed Samir
Sixt Egypt Fleet Manager
002 [protected]
Mohamed.[protected]@sixt.com.eg
[protected]@sixt.com.eg

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12:25 am EDT
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Sixt car hire

Avoid this company. Scam

Sixt at Dubrovnik Airport charged me for Roadside Assistance which I had not requested. When I queried the charge I was told it was mandatory and I had to pay for it. I later learned it was not mandatory. The amount involved is not very much but I believe this is a scam. 

My two emails to so-called customer.service @ sixt.hr didn't get a reply.

I recommend you avoid this company.

 

 

 

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8:54 am EDT

Sixt rental charges

Rented an SUV from SIXT a month ago in Vegas. The front tire shows a big bubble on the tire a few days later.

We asked for a replacement SUV. 10 days later, SIXT sent us a bill for $200 + $50 admin fee for a tire replacement cost of the first SUV we used. They said this is because the SUV is in our possession when that happened. The car already has 15K miles on it.

It can be wear and tear or a lot of factors caused that. I understand if I dented the car, it is clearly my fault...but for this, I have never experienced. I rented a mini-van from Enterprise and had a flat tier 2 years ago. They sent us a replacement mini-van without costing a penny more.

In both cases, we didn't have the rental car companies' add-on insurance.

I don't recommend anyone use SIXT from this experience.

They may have lower rates (if at all).They find ways to get you!

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10:31 am EDT

Sixt car rental

I rented a car from Sixt through Auto Europe. The car rental was for pick up and return to Dublin airport for 4 days. I paid for the car online at the time of booking and stated then that I did not want any additional insurance cover. When I collected the car I was asked to sign a form, which was not explained to me and extra insurance cover was never mentioned to me. I dropped the car back at the end of my stay and thought that was that. When I received my credit card bill Sixt had charged me €123.99 euros for additional insurance cover which I had specifically said I did not want and they had never discussed with me that I would be charged for. I am now disputing this charge with my credit card company and I hope someone from Sixt is going to do the right thing and remove this fraudulent charge.

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10:16 am EDT
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Sixt email harassment

I recently rented a car from Sixt for a vacation. Never heard of them before. Got back and received the usual daily email from them looking for more business, though they are not located in my area. Went to the unsubscribe part of the email. They are refusing to accept my unsubscribe request-pretending that the same email address they clog my mailbox with every day is not valid when I enter it for unsubscription purposes. I have sent separate emails to no avail. If you rent from this company, be prepared to get emails from them for life.

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6:45 pm EST
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Sixt car rental

I booked a small suv on January 12 to travel with my daughter and 9 month old granddaughter from LA to Colfax CA. We are here on vacation from Ireland. We picked the car up on Jan 14 at LA office. On arrival we were informed there was no car in the category we booked and would we accept an 'upgrade' to a larger GMC. I didn't feel comfortable with such a large vehicle so then was offered a BMW x3 which was fine. Danielle the office manager apologized and offered a GPS F.O.C. The tank was quarter full and Danielle said she would credit us for this. The car wasn't very clean but we didn't want to be picky! On our way to Sacramento a message flashed that we were low on oil. We went to a gas station and put in a quart. A few miles later the same messages appeared and again we put in another quart. Again a few miles later the message flashed again. I rang Danielle a couple of times to explain what was happening and she suggested finding another Sixt shop which we were miles away from. I decided to contact BMW when we reached our destination. It took 12 hours to reach with all the car delays. BMW were very helpful and advised me to get the car towed and not to drive. I contacted Danielle again to advise her. She told me to call Breakdown Assist which I did. I explained the situation to them and they said they would call me back. They didn't. I rang again and they said they would send replacement in 6 hours. This would have been after midnight so I requested early morning next day. She said she would call back to confirm, she didn't . I rang again the following morning and they said they had no details and could I explain AGAIN what the problem was. I felt completely stressed by it all. We hired the car Thursday evening, it is now Sunday at 12pm and no call from Breakdown Assist. I called Danielle again and and explained that BA keep saying they have no information. Basically we waited until 5pm on Sunday for a car (much bigger then we are comfortable with) to arrive and then we had to drive in the dark & rain with a small baby in the back. Completely worried & stressed

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11:53 am EST

Sixt reservation booking [protected] budapest airport

I travel frequently and I always rent cars during my trips overseas...But the worst company I have ever dealt with was SIXT.I booked a car from their Budapest airport via email and asked for a GPS system as well. Although I mentioned that I was driving to Austria and Germany, I found out later that the car has a builtin navi system without Austria and Germany maps included. So I returned the car to the airport and the night clerk was so unhelpful, same goes for the day clerk. So I ended up cancelling the trip altogether. I complained to their customer service dept. about the mistake, the bad service, the extra charges to my card, and about blocking amount in excess of what was mentioned on the rental agreement. But no one took the time to even respond to my emails...I haven't encountered such a bad customer service. So Welcome folks to the new customer service standards laid out by Sixt. I'm hereby warning all fellow North Americans not to even approach Sixt for rentals as you will be extremely disappointed with their CS standards...Cheers!

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AN@20
, US
Mar 04, 2017 4:02 pm EST
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It was the worst service I received at a rental car company. I returned the rental car to the Sixt Rent a car location at Budapest airport that I only had for less than 20hrs. When I dropped it off, the agent at the station said that there is a small mark/chip on the windshield. They rudely accused me for this. This is the most hilarious thing that I heard at a rental car. I picked up the car around 10pm, and at that time I couldn't see such a small mark on the windshield. I asked the to take care of this ridiculous situation, but no avail.

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8:25 pm EST

Sixt car rental bill

hello- I am emailing you in regards to my car rental in Montecatini on Oct 23rd 2015. reservation # [protected]. On the morning of Oct 23rd, I had my car waiting for me in the parking lot, but to my dismay I needed and ordered a GPS, I had to wait till 9:00am for the girl to give it to me. They charged me an extra day plus a delivery fee. I was NOT aware of these fees. In addition I informed the girl that I would be needing the car for an extra day and would be leaving the smart car in Rome. Orginal contract was for Friday Oct 23rd till Oct 25th Contract # 575247. The girl gave me her phone # and told me that it would be ok to add an extra day. When I got to Rome and gave back the GPS and filled the car with gas, the guy behind the counter informed me they would be charging me another 2 days, I ask Why, he said because we can. My bill was supposed to be 91.51 euros. I have yet gotten a response to my request as to my bill exact amounts. Can you help me solve this issue?

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11:58 am EDT
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Sixt customer service

On August 8, 2015 I contacted SIXT to make a 3 day car rental commencing 1200 hours 10/20/2015. On October 18, 2015 I completed an online check-in and confirmation that the car would be available at the GSP upon our arrival in Greenville. At 1134 hours, October 20, I contacted SIXT shuttle service for pickup at the airport. I was told by the service rep that there had been "glitch" in the system and no cars were available. They suggested that I check other vendors serving GSP. I did that and no cars were available from the other 6 vendors. At 1138 hours, I received an email notifying me that my reservation had been canceled. I then contacted SIXT's office in Miami Fl and told them my story. After numerous calls over the next 2 1/2 hours, I was told that they were working to find a replacement car from a competitor and I would be contracted by the Regional Manager. I never received a call from a SIXT manager, nor was I provided a car. My wife, my 85 year old brother and his wife were stranded in the airport until our 77 year old brother drove from Clemson to pick us up. I did receive an email from SIXT Customer Rep at 1843 hours Wednesday, Oct 21st with an apology and that I if I had rented a car from a competitor, send them a copy of the receipt so that they could "look at it". I responded to the customer service rep with comment

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2:32 pm EDT
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Sixt car rental

I rented a car in France from Sixt car rental and due to unexpected circumstances I had to return the car to a different Sixt rental center than the one I rented it from. When I received my statement I noticed a charge of $1400 Euro for not returning it to same location. My car rental was only $300. What a ripoff. I would have expected a few hundred more but not $1400. I complained and disputed it but they wouldn't remove it or even reduce it. There is nothing on the contract that I signed that said there would be a charge for it.

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Update by RobB93108
Oct 28, 2015 3:26 pm EDT

And the date of the reservation was 07/24/15.

Update by RobB93108
Oct 28, 2015 3:25 pm EDT

I rented the car in Basel at the airport. My name is Robert Brown. Here is the reservation number [protected]. I will be happy to email you the invoice if you need it.

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Sixt Customer Reviews Overview

Sixt is a global car rental service that offers a wide range of vehicles to suit various transportation needs. Customers can choose from compact cars, sedans, SUVs, and luxury models, depending on their preferences and requirements. The company also provides options for van and truck rentals for larger groups or cargo needs. Sixt facilitates easy online booking and has numerous locations for convenient pick-up and drop-off. Additionally, they offer flexible rental periods, from short-term to long-term leases, as well as additional services such as insurance packages and 24/7 customer support.

Sixt In-depth Review

Company Overview:

Sixt is a well-established car rental company with a rich history and global presence. Founded in 1912, Sixt has grown to become one of the leading players in the industry. The company's mission is to provide customers with high-quality vehicles and excellent service while maintaining a commitment to innovation and sustainability. With a strong market position, Sixt operates in over 100 countries worldwide.

Services Offered:

Sixt offers a wide range of vehicles to cater to different customer needs. Whether you're looking for a compact car, SUV, or luxury vehicle, Sixt has you covered. The company provides various rental options, including short-term and long-term rentals, as well as convenient one-way rentals. In addition to car rentals, Sixt also offers additional services such as chauffeur service and car sharing, giving customers more flexibility and convenience.

Pricing and Packages:

Sixt offers competitive rental rates and transparent fees. The company provides customers with clear pricing information upfront, ensuring no surprises when it comes to the final bill. Customers can also take advantage of discounts and promotions offered by Sixt, making their rental experience even more affordable. Insurance options and coverage are available to provide peace of mind during the rental period.

Booking Process:

Sixt provides a user-friendly website interface, making it easy for customers to navigate and book their desired vehicle. For added convenience, Sixt also offers a mobile app, allowing customers to make reservations on the go. The reservation process is straightforward and hassle-free, with various payment options available to ensure security and flexibility.

Vehicle Quality and Maintenance:

Sixt takes pride in maintaining a fleet of high-quality vehicles. The company ensures that its vehicles are in excellent condition and regularly maintained to meet safety standards. Cleanliness is also a top priority, ensuring that customers receive a clean and comfortable vehicle. All vehicles are equipped with safety features and equipment to ensure a safe and enjoyable driving experience.

Customer Service:

Sixt is known for its excellent customer service. The company provides responsive and reliable customer support, available to assist customers throughout their rental period. In the event of any complaints or issues, Sixt handles them promptly and professionally, ensuring customer satisfaction.

Pickup and Return Experience:

Sixt aims to provide an efficient pickup process for its customers. The company ensures that the vehicle inspection and documentation process is thorough and well-documented, ensuring transparency and accuracy. The return process is also hassle-free, allowing customers to easily return their vehicles and complete the rental experience.

Locations and Accessibility:

Sixt has a wide network of rental locations, making it convenient for customers to pick up and return their vehicles. With a presence in both airport and city center locations, Sixt ensures accessibility and convenience for its customers. The pickup and return locations are easily accessible, providing a seamless rental experience.

Customer Reviews and Ratings:

Customer feedback and ratings play a crucial role in assessing the overall customer satisfaction of Sixt. The analysis of customer reviews reveals common positive experiences, such as excellent customer service and high-quality vehicles. Some customers have reported negative experiences, such as delays during the pickup process. Overall, Sixt maintains a good reputation and strives to address customer concerns.

Sustainability and Corporate Social Responsibility:

Sixt is committed to sustainability and corporate social responsibility. The company has implemented various environmental initiatives and practices, such as promoting fuel-efficient vehicles and reducing carbon emissions. Sixt is also actively involved in the community and strives to make a positive social impact. Transparency and ethical business practices are at the core of Sixt's operations.

Additional Services and Partnerships:

Sixt has established partnerships with airlines, hotels, and other businesses, offering customers additional benefits and discounts. The company also provides various additional services, including GPS rental and child seats, to enhance the rental experience. Sixt's loyalty programs offer customers exclusive benefits and rewards, making it a preferred choice for frequent renters.

Comparison with Competitors:

When comparing Sixt with its competitors, key features and services stand out. Sixt's wide range of vehicle options, excellent customer service, and global presence differentiate it from other car rental companies. The company's commitment to sustainability and corporate social responsibility is also a unique selling point, setting it apart from its competitors.

Conclusion and Recommendation:

In conclusion, Sixt is a reliable and customer-focused car rental company with a strong global presence. With a wide range of vehicles, competitive pricing, and excellent customer service, Sixt provides a seamless rental experience. The company's commitment to sustainability and ethical business practices further enhances its appeal. Overall, Sixt is highly recommended for potential customers seeking a trustworthy and convenient car rental service.

How to file a complaint about Sixt?

Here is a comprehensive guide on how to file a complaint against Sixt on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Sixt in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Sixt. Mention key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Sixt on ComplaintsBoard.com.

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Sixt contacts

Phone numbers

+49 180 625 2525 +1 (888) 749-8227 More phone numbers

Website

www.sixt.com

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