Sirius XM Radio review: Customer service operator

I just purchased a new car which comes with 3 months Free and traded in my car that has my Sirus account on it. I wanted to start the free trial on my new car and cancel my old car. I called the Sirius XM number from the internet (10/26/26 at 5:41PM EDT) and was connected with an operator. At first there was a lag time in his responses but pull up my account #. I told the operator what i was trying to do and did he have my account up (thinking my phone # connected it)? He sounded very dismissive and said Ok, thanks for calling and IMMEDIATELY hung up as I was trying to talk to him. I Immediately called back and it rang for about 30 (5:44PM) for about 30 seconds no answer. I called back again (5:47 PM) with no answer. I called back at 5:49 PM, a representative who sounded almost identical answered. I was furious and demanded he not hang up. I told him I have been a loyal customer, paying on time for more than 10 years and demanded his name he provided was Lucas. I found it very telling the minute I said not to hang up on me again- he did not respond (if it wasn't him, he would say I don't know what you are talking about and let me try to help you) I told him I just bought a brand new car, need to cancel the XM on my prior vehicle and after 3 month continue billing under my account. He denied and I asked if calls were recorded by SiriusXM and he said yes. I pointed out on a Saturday Night, I'm assuming there is not a lot of people working and if it wasn't him I apologize. Lewis began to attempt to assist me. He told me if someone does that, they will be yelled at by their boss and be fired. He gave me another phone number. After I asked. If it wasn't you who hung up on me, I apologize. If it was you, all you need to do is appologize - if it wasn't you, I will make the complaint. He began changing the subject. I said, if it wasn't you there's no problem, But if it was you, I'm making a complaint. He again changed the topic. I bluntly said, I've asked you 3 times. Was it you? Lewis responded no. I told him then I will file the complaint to assure the correct person is addressed. I have a high degree of certainty it was him and his evasive answers support it. Please pull the calls from the above time frame and identify the operator who picked up my initial call. Therefore Formal Complaint Filed.